Yes the view!
Nor free coffee nor water, just a mini bar to buy, luckily its super central and next door there is a super market. the staff was very helpul and there is a lift. over all is a good hotel, not great at least for the price. (you obviously pay for the view and location not for the amenities), the bathroom is sliperry and a bit dangerous and there are 2 steps, the windows where surrounded by pidgeons poo (not that is unavoidable but clearly its not been clean or perhpas use that room for a while before we arrived), the mosquito plug was emty and dusty (so again that room is not often in use but seems no one check it before we got there) any way, Florence is an amazing city and the panoramic city room had good space so it wasn't bad, but there is a lot of room for inprovement that is all.