We stayed in the hotel for 4 nights.
When we made the reservation, it was clearly stated that daily housekeeping service was provided. However, during our entire stay, no housekeeping was performed at all, even after we made a direct request to the front desk. This was misleading and unacceptable.
In addition, when we requested clean towels for shower use, the staff member we spoke with responded in a rude and dismissive manner, telling us that if we wanted clean towels, we should stay in a 5-star hotel instead. This comment was highly unprofessional and inappropriate, and it made us feel disrespected as paying guests.
Furthermore, the shower conditions were extremely poor. The water temperature was unstable and unsafe—hot, scalding water would come out one minute, followed by freezing cold water the next. Because of this, my son became ill and caught a cold during our stay. This raises serious concerns about guest safety and basic facility maintenance.
Due to the terrible services and qualities of the hotel, we feel we were overcharged.