We had booked 2 family style rooms for our 3-night stay, based on the gorgeous pictures online, and had requested that the rooms be close together. The response from the hotel was that the rooms would be on different floors, but nearby, because it's a small hotel. Well, its actually 2 different hotels, connected by a walkway on the 3rd floor. One room was on the 2nd floor of the main building, and the other room was in the basement of the other building. To get from one building to the other, you take the elevator up to the 3rd floor, walk across, and then take the elevator down! that is definitely not "close by". Secondly the basement room was appalling. the windows are so high that you cannot see through them. The room is nothing like what is shown online. I have attached pictures. But it ruined the vibe of our trip. Not only that, the hot water didn't last for more than one shower, and the bathroom sink had a defective sensor, so we had to go into the kitchen area to wash our hands and brush our teeth. The staff were nice enough, but weren't able to fix our problems, and we didn't get the room we had actually requested until the 3rd night... super frustrating as we had to pack up and move.... just overall not a great experience.
They only have 3 "family style" rooms, plus this basement "family-style" room. They know that the pictures of this room aren't online, at hotels.com or their own website. They don't care. And once you're there what the hell are you going to do?!