Very disappointing – I will never return
The arrival was fine, and the receptionist spoke English. From that point on, however, none of the staff understood English, German or French, making even basic communication almost impossible.
The restaurant service was extremely poor and completely disorganised. A planned three-course meal took two hours, and the waiting staff seemed to have no idea what was happening.
The following morning, I was not even registered for breakfast. The staff member repeatedly asked whether I was more than one person, even though I clearly explained that I was still the only person staying in my room.
The room was also extremely poorly soundproofed. I could hear conversations in both neighbouring rooms as though the guests were sitting beside me, and every sound from their bathrooms came straight through the walls.
Overall, a very unpleasant and disappointing stay. I will never return to this hotel.