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Kigali Serena Hotel

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Kigali Serena Hotel offers an upscale retreat in the heart of the city, with a poolside bar, sauna, and on-site restaurant. Guests can unwind with free continental breakfast, relax by the outdoor pool or indulge in a rejuvenating massage. The helpful staff has left a lasting impression on previous guests.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Why we love this property

Work meets leisure
Located in the city center with a 24-hour business center, this hotel offers ultimate relaxation with spa services and massages after productive meetings.
Dining options galore
This hotel tempts taste buds with a restaurant, cafe, and bar. Culinary journeys begin with the free continental breakfast each morning.
Spa serenity
Aromatherapy, massages, and facials await at this hotel's spa. A sauna, steam room, and garden create the perfect wellness retreat.

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

  • Sleeps 2

Prime Rooms

  • Sleeps 2

View all photos for Junior Queen Suite

Minibar, in-room safe, desk, laptop workspace

Junior Queen Suite

  • Sleeps 2

Executive Suite

  • Sleeps 2

View all photos for Standard King Room

Minibar, in-room safe, desk, laptop workspace

Standard King Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, laptop workspace

Junior Suite

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, laptop workspace

Standard Room

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Room

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, laptop workspace

Superior Room

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, laptop workspace

Executive Suite

  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen Room

Minibar, in-room safe, desk, laptop workspace

Standard Queen Room

  • Sleeps 2

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  • Pool
  • Spa
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9.2 out of 10, Wonderful, 260 reviews
The price is $197
$250 total
includes taxes & fees
Jun 5 - Jun 6
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About the neighborhood

Map
KN 3 Avenue, Kigali, Rwanda, Kigali, 250

What's nearby

  • Union Trade Center - 17 min walk - 1.4 km
  • Ntarama Church - 18 min walk - 1.6 km
  • Kandt House Museum of Natural History - 2 min drive - 1.5 km
  • Club Rafiki - 3 min drive - 2.3 km
  • Kigali Convention Centre - 7 min drive - 4.9 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 27 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Hotel des Milles Collines - ‬16 min walk
  • ‪Question Coffee - ‬20 min walk
  • ‪Bourbon Coffee - ‬20 min walk
  • ‪Preet Fast Food - ‬15 min walk
  • ‪Pool Bar & Restaurant - ‬16 min walk

About this property

Kigali Serena Hotel

Kigali Serena Hotel is a great choice for a stay in Kigali. You can indulge in deep-tissue massages, body wraps, or aromatherapy, and The Milima Restaurant serves breakfast, lunch, and dinner. An outdoor pool, a poolside bar, and a fitness center are other highlights at this luxurious hotel.

At a glance

DONE

Hotel size

    • 148 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Babysitting (surcharge)

Working away

  • 24-hour business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 4 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Thin carpet in room

Room amenities

Be entertained

  • 42-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

The Milima Restaurant - This restaurant serves breakfast, lunch, and dinner.
The Sokoni Restaurant - Onsite restaurant.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of RWF 35 per person (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for RWF 150.0 per day
  • Airport shuttle for children between the ages of 4 and 12 costs RWF 18 (one-way)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Union Pay

Property Registration Number A505/06

Also known as

Hotel Kigali

Hotel Kigali Serena

Hotel Serena Kigali

Kigali Hotel

Kigali Hotel Serena

Kigali Serena

Kigali Serena Hotel

Serena Hotel Kigali

Serena Kigali

Serena Kigali Hotel

Kigali Serena Hotel Hotel

Kigali Serena Hotel Kigali

Kigali Serena Hotel Hotel Kigali

Frequently asked questions

Does Kigali Serena Hotel offer free cancellation for a full refund?

Yes, Kigali Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Kigali Serena Hotel?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Kigali Serena Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Kigali Serena Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by Kigali Serena Hotel?

Yes, an airport shuttle is available. The charge is RWF 35 per person one-way.

What are the check-in and check-out times at Kigali Serena Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Express check-in and check-out and contactless check-in are available.

What is there to do at Kigali Serena Hotel and nearby?

Kigali Serena Hotel has an outdoor pool and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Kigali Serena Hotel?

Yes, there's an onsite restaurant, The Milima Restaurant.

What's the area around Kigali Serena Hotel like?

Kigali Serena Hotel is in the heart of Kigali, a short 19-minute walk from Union Trade Center.

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Reviews

Kigali Serena Hotel Reviews

9.2

Wonderful

9.4

Cleanliness

8.8

Location

9.4

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The breakfast options were plentiful and delicious with a wonderful buffet and custom egg dishes. (10 reviews)
  • The pool area was described as beautiful, stunning, and peaceful with a nice large pool and poolside restaurant. (6 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Shower
Food
Restaurant

Reviews

Verified

10/10 Exceptional

Great place with a great location and good pool area. Good breakfast and the service is good allover
Thomas, 4-night trip
Verified

10/10 Exceptional

It is always a pleasure to stay at the Serena. Your staff is superb!
Molly, 2-night trip
Verified

10/10 Exceptional

An oasis in the central CBD area of Kigali, with diverse menus and good service
D J, 2-night trip
Verified

8/10 Very good

Nice large pool, great breakfast and attentive staff.
Mark, 2-night trip
Verified

10/10 Exceptional

Impeccable: wonderful staff, cleanliness immaculate , friendliness, comfort and an awesome breakfast buffet.
Jerome, 1-night trip
Verified

10/10 Exceptional

Great stay with lovely views
Chirag, 1-night trip
Verified

10/10 Exceptional

Such a warm friendly staff, stunning pool area. Wonderful buffet breakfast with custom egg dishes. For lunch or dinner the poolside restaurant has a nice variety and is delicious.
Jerome, 2-night trip
Verified

6/10 Good

Property and room a little dated TV did not work Staff very friendly Very good breakfast
STEFAN, 1-night trip
Verified

8/10 Very good

The staff were courteous and the room was very clean.
Oscar, 3-night trip
Verified

10/10 Exceptional

Grand hotel. Staff are excellent. Room are clean but need some updates and maintenance works
Sosan, 2-night trip
Verified

10/10 Exceptional

Excellent in all respects all the staff are lovely well done
Gerard, 4-night trip
Verified

10/10 Exceptional

Excellent customer service
Ntunga, 3-night trip
Verified

10/10 Exceptional

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.
Deborah, 6-night trip
Verified

10/10 Exceptional

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
Marion, 2-night trip
Verified

10/10 Exceptional

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
Linda, 1-night trip
Verified

10/10 Exceptional

Friendly and helpful staff. Good food.
Robert, 3-night trip
Verified

10/10 Exceptional

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
Laura, 2-night trip
Verified

10/10 Exceptional

Great customer service and beautiful pool and spa.
Andrea, 4-night trip
Verified

8/10 Very good

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎
Peder, 8-night trip
Verified

10/10 Exceptional

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.
SOMORIN AHMED, 2-night trip
Verified

10/10 Exceptional

Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!
gail, 1-night trip
Verified

10/10 Exceptional

Nice outdoor pool.
ELLENOR, 2-night trip
Verified

10/10 Exceptional

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
Monica, 2-night trip
Verified

10/10 Exceptional

5 star quality service
Priscilla, 3-night trip
Verified

10/10 Exceptional

Clean room and polite staff
Faisal, 4-night trip