Kigali Serena Hotel

Choose dates to view prices

Kigali Serena Hotel is a great choice for a stay in Kigali. You can indulge in deep-tissue massages, body wraps, or aromatherapy, and The Milima Restaurant serves breakfast, lunch, and dinner. An outdoor pool, a poolside bar, and a fitness center are other highlights at this luxurious hotel.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Private bathroom
  • Television
  • Garden
  • Terrace
The current price is $141
$171 total
includes taxes & fees
Oct 8 - Oct 9

Why we love this property

Work meets leisure
Located in the city center with a 24-hour business center, this hotel offers ultimate relaxation with spa services and massages after productive meetings.
Dining options galore
This hotel tempts taste buds with a restaurant, cafe, and bar. Culinary journeys begin with the free continental breakfast each morning.
Spa serenity
Aromatherapy, massages, and facials await at this hotel's spa. A sauna, steam room, and garden create the perfect wellness retreat.

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room

A hotel room with a large bed, a seating area with a chair and a table, a window with curtains, and a view of the outdoors.

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

A hotel room with a large bed, two bedside tables, a nightstand, a sofa, and a bench.

Superior Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Prime Rooms

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

A hotel room with a large bed, a desk with a chair, a television, and a framed picture on the wall.

Junior Suite

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed

A hotel room with a large bed, two bedside lamps, a wooden wardrobe, and a striped carpet.

Standard Double Room, 1 King Bed

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

A hotel room with two beds, a small table, a chair, a lamp, and a window with curtains.

Standard Twin Room

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

A hotel room with two beds, a chair, a small table, a lamp, and a view of the outdoors.

Deluxe Twin Room

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room

A hotel room with two beds, a desk, a chair, a small table with fruit, and a view of the outdoors.

Superior Twin Room

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Presidential Suite

A living room with a sofa, two armchairs, a coffee table, and a lamp.

Presidential Suite

  • Garden view
  • 300 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

A hotel room with a large bed, a sitting area with a chair and table, a desk, and a large window with curtains.

Standard Room

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

A hotel room with a large bed, two bedside lamps, a window with a view of the outside, and a small balcony with a table and chairs.

Deluxe Room

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

A hotel room with a large bed, a desk, a chair, a sofa, and a small table.

Superior Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

A hotel room with a large bed, a desk, a chair, and a wardrobe. There is a window with curtains and a view of greenery outside.

Executive Suite

  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

A modern breakfast area with wooden furniture, a variety of food items, and hanging pendant lights.
Park Inn by Radisson Kigali
Kiyovu
  • Pool
  • Spa
  • Airport transfer
  • Free parking
9.2 out of 10, Wonderful, 213 reviews
The price is $93
$118 total
includes taxes & fees
Oct 9 - Oct 10
Park Inn by Radisson Kigali
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
KN 3 Avenue, Kigali, Rwanda, Kigali, 250

What's nearby

  • Union Trade Center - 17 min walk - 1.4 km
  • Kandt House Museum of Natural History - 2 min drive - 1.5 km
  • Nyamirambo Stadium - 5 min drive - 4.5 km
  • Kigali Genocide Memorial Centre - 6 min drive - 4.9 km
  • Kigali Convention Centre - 8 min drive - 5.3 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 27 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Bamboo Restaurant - ‬2 min drive
  • ‪Bloomin Speciality Cafe - ‬12 min walk
  • ‪The House of Mandi - ‬2 min drive
  • ‪Question Coffee - ‬20 min walk
  • ‪Heaven - ‬19 min walk

About this property

Kigali Serena Hotel

  • Kigali Serena Hotel is a great choice for a stay in Kigali. You can indulge in deep-tissue massages, body wraps, or aromatherapy, and The Milima Restaurant serves breakfast, lunch, and dinner. An outdoor pool, a poolside bar, and a fitness center are other highlights at this luxurious hotel.

At a glance

Hotel size

    • 148 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is 11 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)
    • Babysitting*

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Babysitting (surcharge)

Working away

  • 24-hour business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 4 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Thin carpet in room

Room amenities

Be entertained

  • 42-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

The Milima Restaurant - This restaurant serves breakfast, lunch, and dinner.
The Sokoni Restaurant - Onsite restaurant.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of RWF 35 per person (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 4 and 12 costs RWF 18 (one-way)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Union Pay
Property Registration Number A505/06

Also known as

Hotel Kigali
Hotel Kigali Serena
Hotel Serena Kigali
Kigali Hotel
Kigali Hotel Serena
Kigali Serena
Kigali Serena Hotel
Serena Hotel Kigali
Serena Kigali
Serena Kigali Hotel
Kigali Serena Hotel Hotel
Kigali Serena Hotel Kigali
Kigali Serena Hotel Hotel Kigali

Frequently asked questions

Does Kigali Serena Hotel offer free cancellation for a full refund?

Yes, Kigali Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Kigali Serena Hotel?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Kigali Serena Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Kigali Serena Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by Kigali Serena Hotel?

Yes, an airport shuttle is available. The charge is RWF 35 per person one-way.

What are the check-in and check-out times at Kigali Serena Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Express check-in and check-out and contactless check-in are available.

What is there to do at Kigali Serena Hotel and nearby?

Kigali Serena Hotel has an outdoor pool and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Kigali Serena Hotel?

Yes, there's an onsite restaurant, The Milima Restaurant.

What's the area around Kigali Serena Hotel like?

Kigali Serena Hotel is in Kiyovu, a short 19-minute walk from Union Trade Center.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Kigali Serena Hotel Reviews

9.2

Wonderful

9.4

Cleanliness

8.8

Location

9.2

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast options were plentiful and delicious with a variety of choices. (12 reviews)
  • The restaurant offered excellent food, a wonderful buffet breakfast, and good service with attentive staff. (6 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.
Report

Popular mentions

Room
Service staff
Restaurant
Shower
Food

Reviews

Verified review

10/10 Exceptional

Great gym, excellent pool, friendly staff
Verified review

8/10 Very good

Nice large pool, great breakfast and attentive staff.
Verified review

10/10 Exceptional

Great place with a great location and good pool area. Good breakfast and the service is good allover
Verified review

10/10 Exceptional

It is always a pleasure to stay at the Serena. Your staff is superb!
Verified review

10/10 Exceptional

An oasis in the central CBD area of Kigali, with diverse menus and good service
Verified review

6/10 Good

We had to change rooms because the toilet flush kept running. To compensate, we were offered an upgrade. Pool was nice, staff friendly but not very efficient. Telephone in room did not work. Emergency exit was blocked by laundry trolley , follow-up was not efficient.
Verified review

10/10 Exceptional

Great stay with lovely views
Verified review

10/10 Exceptional

Impeccable: wonderful staff, cleanliness immaculate , friendliness, comfort and an awesome breakfast buffet.
Verified review

10/10 Exceptional

Such a warm friendly staff, stunning pool area. Wonderful buffet breakfast with custom egg dishes. For lunch or dinner the poolside restaurant has a nice variety and is delicious.
Verified review

8/10 Very good

The staff were courteous and the room was very clean.
Verified review

6/10 Good

Property and room a little dated TV did not work Staff very friendly Very good breakfast
Verified review

10/10 Exceptional

Excellent in all respects all the staff are lovely well done
Verified review

10/10 Exceptional

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.
Verified review

10/10 Exceptional

Grand hotel. Staff are excellent. Room are clean but need some updates and maintenance works
Verified review

10/10 Exceptional

Great customer service and beautiful pool and spa.
Verified review

10/10 Exceptional

Excellent customer service
Verified review

10/10 Exceptional

Friendly and helpful staff. Good food.
Verified review

10/10 Exceptional

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
Verified review

10/10 Exceptional

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
Verified review

10/10 Exceptional

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.
Verified review

10/10 Exceptional

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
Verified review

10/10 Exceptional

Nice outdoor pool.
Verified review

10/10 Exceptional

Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!
Verified review

10/10 Exceptional

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
Verified review

8/10 Very good

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎