2/10 Mediocre
22 de diciembre de 2025
I have stayed at this location multiple times without incident. I check in and out without any issues. I always make sure the room is in good standings before I leave. This time upon arrival there were several issues with the room that included trash left in cans from previous guests, a broken air conditioner cover, an unclean shower, and a broken curtain rod placed on the windowsill.
Because I was in town to attend a loved one’s funeral and had never experienced issues at this property before, I assumed this was a housekeeping oversight. I purchased trash bags and cleaning supplies myself and continued my stay without complaint. Before checkout a housekeeper mistakenly entered my room, appeared startled, and immediately apologized and exited the room. I checked out, received my deposit back, and left without any indication of a problem. At around 2:00 PM, I received an alert that a $200 charge attempt was made on my card. I promptly contacted the hotel to inquire why this charge was being attempted. The receptionist became immediately defensive and aggressive, stating that I had smoked in the room, which is completely false. I do not smoke and specifically booked a non-smoking room. When I denied this accusation, she changed her claim and stated that the room was left “filthy,” which is also untrue. When I informed her that I had time-stamped video evidence showing the condition of the room at checkout, she became silent, refused to acknowledge my statement, and hung up
Raymond
Raymond, viaje de 2 noches en familia
Opinión verificada de un huésped de Hoteles.com