We stayed two nights in a large double room with direct access to the pool. The room was lovely and spacious, and the pool itself is nice.
One thing to be aware of: the pool sits almost level with the road right outside. I had assumed from the booking photos that it was a level above. On the plus side, the hotel beach is just across the road, so beach access is very easy, and there's service at the beach too. Rethymno is a short trip away (7 euro by taxi) and a lovely town.
The reception staff were very kind throughout. We had lunch once at the restaurant and snacks from the dessert place – the food was okay, but nothing more than that.
The gym is the worst I've seen at a hotel: very little equipment, a dreary basement room, and some items broken or falling apart (the ab crunch bench, for instance). If training matters to you on vacation, this is not the place.
During our short stay we ran into a few small issues (too many for just two days):
- No pool towels on day 1, and on day 2 they only arrived after my second request in the afternoon
- The restaurant served a burger that was raw in the middle (frozen patties, I'd suspect)
- Our bedroom door had a frosted glass panel that let in a lot of light. I ended up hanging towels over it to darken the room. Staff noticed and offered to fix it, but it never happened
- The WiFi was very bad in our room and in the gym. While I could catch a signal, I was almost unable to load even simple things.
