2/10
They refused to do my check in because they supposedly don’t have pin terminals and my card requires a pin. They do have this terminals at the restaurant. But still they told me to go to other hotel and request a refund. I insisted that there were no refunds available but they insisted there were refunds thru Expedia and that they could not check me inn. I told them I had another reservation for the 23 they suggested for me to cancel it. I am trying to do that and they won’t respond about the refund. So disappointed that a Hilton refuses to help
Alejandra
Viaje de 4 noches en familia