I really wanted to give this condo a 5-star review because it has a lot going for it. The location was excellent, parking was plentiful, and the unit was spacious with a great layout. The amenities were good, the kitchen was well stocked, and communication leading up to our stay was outstanding. We received all the information we needed, and the management team was responsive and helpful.
Unfortunately, the cleanliness of the unit was a major disappointment. The floors throughout the condo were filthy. The carpet was heavily worn and stained and did not match the flooring shown in the listing photos. The tile and wood floors were also dirty. When I wiped up a small spill, the cloth came back black. The floors were so dirty that we wore shoes inside the entire stay and wouldn't even walk around in socks.
The most frustrating part was the lack of follow-up. I reached out during our stay about the cleanliness concerns and never received a response. After returning home, I called and was told the matter would be looked into, but more than a week later I still have not heard back.
This property could easily be a 5-star rental. The location, amenities, and overall layout were great. However, cleanliness matters, and no guest should feel uncomfortable walking barefoot, or even in socks, inside a vacation rental. Had the unit been properly cleaned and management followed up on the concerns raised, my rating would have been higher.