Enjoy your visit to Guanajuato with a stay at Hotel Chocolate Deluxe. You can unwind with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. Fellow travelers say great things about the helpful staff.
Enjoy your visit to Guanajuato with a stay at Hotel Chocolate Deluxe. You can unwind with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. Fellow travelers say great things about the helpful staff.
At a glance
Hotel size
6 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 20
Check-out time is noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 20
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 25+ Mbps)
Parking
Free secured, covered onsite valet parking
Onsite carport
Free 24-hour offsite parking within 656 ft
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Free daily reception
Water dispenser
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Porter/bellhop
Romance packages
Facilities
Safe-deposit box at front desk
Room amenities
Be entertained
42-inch Smart TV
Satellite TV channels
Home comfort
Minibar
Coffee/tea maker
Slippers
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Pillow menu
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Shower only
Soap and shampoo
Hair dryer
Towels
Toilet paper
Stay connected
Free WiFi (speed of 25+ Mbps)
More
Daily housekeeping
In-room safe
Guidebooks/recommendations
Local maps
Restaurant dining guide
Fees & policies
Policies
Extra-person charges may apply and vary depending on property policy.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Also known as
CHOCOLATE DELUXE
Hotel Chocolate Deluxe Hotel
Hotel Chocolate Deluxe Guanajuato
Hotel Chocolate Deluxe Hotel Guanajuato
Frequently asked questions
Does Hotel Chocolate Deluxe offer free cancellation for a full refund?
Yes, Hotel Chocolate Deluxe does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Chocolate Deluxe?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Chocolate Deluxe?
Yes, there's free valet parking.
What are the check-in and check-out times at Hotel Chocolate Deluxe?
Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
Are there restaurants at or near Hotel Chocolate Deluxe?
Yes, there's an onsite restaurant.
What's the area around Hotel Chocolate Deluxe like?
Hotel Chocolate Deluxe is a short 6-minute walk from Union Garden and 7 minutes' walk from Juarez Theater.
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Reviews
Hotel Chocolate Deluxe Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6
Cleanliness
7.4
Amenities
8.8
Staff & service
8.4
Property conditions & facilities
Popular mentions
Service staff
View
Room
Parking
Cities
Shopping center
Reviews
Verified review
8/10 Very good
May 27, 2026
Grat view
Verified review
10/10 Exceptional
Dec 8, 2023
The staff were great. The view spectacular and we liked that we were away from the busyness of the centre
Verified review
10/10 Exceptional
Nov 21, 2024
Super good and safe
Verified review
10/10 Exceptional
Feb 23, 2024
Great value for money, fantastic view of the city from the property and from the rooms. Short walk down the hill into the city centre. Parts of the property seemed a little tired, however for the value this wasn’t an issue.
Verified review
10/10 Exceptional
Jan 13, 2024
Wonderful weekend
The hotel staff were very attentive and helpful. The hotel was very clean and the room had an amazing view of Guanajuato. They have parking. It's a little hike down to the center of town and they offer shuttle service at a small cost up and down too.. We had a wonderful relaxing stay. Definitely will book there again.
Verified review
10/10 Exceptional
Oct 25, 2024
The patios and restaurant I really like but I did not enjoy the walk to Centro because it is so very steep.
Verified review
8/10 Very good
Jan 30, 2026
Clean room and nice environment. A lot of stairs but doable. Was very disappointed in the hotel doing my very small load of laundry. First and last hotel the cost was around six dollars. This hotel charged $26 US. I should have asked what the cost would be prior. Overall, it is 4 of 5 stars.
Verified review
8/10 Very good
Jan 22, 2024
Property is clean and very nice with a great view of the city below. Staff is helpful and friendly. You have to walk about 325 meters to sister property for breakfast. Rooms don't have heat or air conditioning.
Verified review
6/10 Good
May 30, 2024
The staff were very friendly and helpful. Not really close to the center but transportation is provided for a fee. I guess we should have read the room description a bit better as the room we booked did not have AC and was very warm. We were moved to another of their locations and the room had AC and was very spacious. We had a great view of the city at this location. The only thing that I will complain about was that the beds are very hard and uncomfortable. We had a great time in Guanajuato! Very beautiful city!
Verified review
4/10 Fair
May 27, 2024
Price was very affordable and the customer service in person was good ( not over messages). Then room was dirty and it had stains on the bed sheets, we found some clothes in the bathroom and the worst part there’s no A/C. They also try to change my reservation and resell me the same room for a higher price ( because I arrived after their check-in hours)
Verified review
8/10 Very good
Mar 17, 2025
Loved the city and view but disappointed in hotel
Amenities not as listed on own website nor hotels.com. No coffee maker in room or in hotel. Restaurant only opens at 8 am. Nothing in the area outside hotel for food unl Staff is friendly but amenities lacking, especially at the Deluxe location, which is a 350 meter walk away up the road (also not clearly indicated when booking). Restaurant is also in other hotel. Nice room, comfortable and quiet with superb view. Minibar is great, but with lack of food services in area, a coffee station is required, either in the rooms or in common area as listed in description.
Verified review
10/10 Exceptional
Dec 5, 2023
Loved our stay…it’s out of the way but quiet and very easy to accès to the cebtre
Verified review
10/10 Exceptional
Oct 19, 2024
All was excellent
Verified review
10/10 Exceptional
Dec 4, 2022
Highly recommend it *5*, might not be a fancy big chain worldwide known hotel... but what makes it special and unique is the "Staff" from the Ladies at the front desk to the housekeeping lady and the drivers that transport you for free from and to the hotel to downtown up to 4 times a day, Really nice people. Also, they offer free breakfast!
Definitely coming back on the next trip.
Verified review
6/10 Good
Dec 1, 2025
Room looked better in pictures. No phone to contact reception.
Verified review
8/10 Very good
Nov 26, 2024
It’s a co nice place, but slow service and they need to improve cleaning
Verified review
10/10 Exceptional
Dec 30, 2024
.
Verified review
10/10 Exceptional
Sep 22, 2023
Nonr
Verified review
6/10 Good
Apr 15, 2025
The hotel was not in the location shown on Expedia. Rather than being in the center of town it is high on a hill, requiring a steep walk down and back up the hill to visit the center.
My room was not at the main hotel but at a secondary location which was a walk down the street and down a hill. The property has many stairs to go down to the garden then more stairs to the room.
The room has a nice coloured glass window, but it has no curtain, so the lights in the garden shine in the room all night.
There were no baked goods for breakfast as stated on the offer for the room, and to get a coffee in the morning it is required to walk back to the main hotel.
The
Verified review
10/10 Exceptional
Sep 2, 2026
Excelente atención del personal, habitación amplia y muy limpia. Cerca del centro, llegas caminando.
Verified review
4/10 Fair
Aug 4, 2026
Se anuncian como que tienen estacionamiento, pero la realidad es que te hacen quedar en otra sucursal a una cuadra en una calle empedrada e inclinada. Entonces ahí vas cargando tus maletas y la banqueta es muy reducida. Te dicen que en la propiedad no puedes dejar tu vehículo por que es la casa del dueño y el ocupa. Esta super lejos del centro, no como anuncian qué caminando llegas super rápido. La verdad decepciona que mientan asi en la publicidad. Evidentemente no es apta para personas con poca movilidad o sillas de ruedas.
Verified review
8/10 Very good
Jul 6, 2026
Suit muy bonitas y cómodas el acceso un poco complicado, no funciono el sky y wifi
Verified review
10/10 Exceptional
May 2, 2026
Muy bueno!
Verified review
10/10 Exceptional
Apr 27, 2026
Personal muy amable
Verified review
10/10 Exceptional
Mar 31, 2026
Excelente experiencia en este hotel en Guanajuato.
Las vistas son simplemente espectaculares: desde el hotel se puede disfrutar de panorámicas increíbles de la ciudad, especialmente al atardecer. Es un lugar perfecto para relajarse y disfrutar del entorno.
El personal merece una mención especial: siempre amable, atento y dispuesto a ayudar en todo momento. Se nota un verdadero interés por el bienestar de los huéspedes.
La limpieza es impecable, todo se mantiene en perfectas condiciones, lo cual hace la estancia aún más cómoda.
Los desayunos son muy ricos y a un precio accesible, una excelente opción para empezar el día sin necesidad de salir.
Viajamos con un perro de asistencia y no tuvimos ningún problema, lo cual se agradece mucho y demuestra profesionalismo y respeto.
El único punto a considerar es el estacionamiento, que puede parecer un poco complicado o incluso algo riesgoso al principio, pero con un poco de experiencia se puede manejar sin problema.
En general, una experiencia muy positiva. Sin duda volveríamos y lo recomendamos ampliamente.