This hotel was an absolute disappointment, and after this experience, we will never stay here again.
From the moment we arrived, the condition was unacceptable. Our room had so little lighting that we had to keep the window shade open just to see properly. The hallways smelled strongly of body odor, and even with the hallway windows open, the smell was awful.
We traveled with children, and the pool should have been a highlight. Instead, it was closed for THREE DAYS of our stay. When it was open, the pool area felt close to 100 degrees. I became so overheated I felt like I couldn't breathe and was close to passing out. When I told the woman at the front desk, she said, "It's supposed to be like that." When I explained how unsafe it felt, she simply walked away and ignored me.
The pool area was also filthy, with rusted doors and a black tarp draped along the top. The entire hotel felt dirty, smelled unpleasant, and appeared poorly maintained.
I asked TWICE to have our room cleaned. We returned this evening and, once again, it had not been cleaned.
Perhaps most frustrating is that previous negative reviews appear to receive the same generic, AI generated apology. I hope management actually acknowledges and addresses what guests are experiencing.
We paid for a clean, comfortable hotel with working amenities. What we received fell far below reasonable expectations. We will not return and cannot recommend this hotel to other families. see photos on google review
