I booked a twin bed room for 3 nights. However, on arrival I was "UPGRADED" to a room with 3 beds in an adjacent building, which was one of their 4 other buildings. The staff handed over the key at the door and disappeared. This building had the doors left open during the except for the gate door opening to the road. Room was in a poor condition except for the mattress. Bedside tables were in poor state. Bathroom floor looked dirty. I have pictures of the room we stayed. We had a tight London tour schedule. Hence didn't go and fight with the management. Also, haggling is not one my strengths. If you are offered a room in "one of their other buildings", DO NOT accept it. Fortunately, the bathroom functioned. We had stayed in this hotel (main building) in the past. That's why I selected this. However, I will never ever stay in this hotel. NOT RECOMMENDED.