Serhs Natal Grand Hotel & Resort

Property class: 5 and above
Natal beachfront resort with 6 restaurants and spa

Choose dates to view prices

At Serhs Natal Grand Hotel & Resort, you can hit the beach to retreat to a free cabana or relax in a sun lounger, plus you'll be within a 15-minute drive of Ponta Negra Beach. There's plenty of fun with the 3 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Potiguar, one of 6 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious resort include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the helpful staff.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free parking
  • Free WiFi
$150
The current price is $158 total
includes taxes & fees
Nov 25 - Nov 26

Why we love this property

Seaside retreat
Free cabanas, towels, and loungers make this resort a perfect beach haven. The oceanfront location promises an unforgettable coastal escape.
Work and beach bliss
This beachfront resort combines business amenities with spa luxury. Tackle work at the business center, then rejuvenate with massages and sauna sessions.
Wellness oasis
Daily spa treatments and massages refresh guests at this resort. The sauna, hot tub, and steam room soothe tired bodies.

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Deluxe Room (Apartamento Prime Lateral Mar)

A modern hotel room with a large bed, a desk with a chair, a bedside table, and a lamp.

Deluxe Room (Apartamento Prime Lateral Mar)

9.6 out of 10
Exceptional
(12 reviews)
  • Beach view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Deluxe Room (Apartamento Prime Frente Mar)

A hotel room with a large bed, a desk with a lamp, a chair, and a view of the ocean.

Deluxe Room (Apartamento Prime Frente Mar)

8.4 out of 10
Very good
(17 reviews)
  • Sea view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed

View all photos for Family Room (Apartamento Família Prime Lateral Mar)

A hotel room with two beds, each with white linens and brown pillows. There is a woven hat and a patterned bag on one bed.

Family Room (Apartamento Família Prime Lateral Mar)

9.2 out of 10
Wonderful
(14 reviews)
  • Beach view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed

View all photos for Apartamento Família Prime Frente Mar

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of the sea.

Apartamento Família Prime Frente Mar

8.8 out of 10
Excellent
(28 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed

View all photos for Junior Suite (Prime Lateral Mar)

A modern hotel room with a bed, a desk, a dining area, and a living area.

Junior Suite (Prime Lateral Mar)

9.6 out of 10
Exceptional
(5 reviews)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (Prime Frente Mar)

A hotel room with a large bed, a balcony with a view of the ocean, and a wooden nightstand with a phone.

Junior Suite (Prime Frente Mar)

8.6 out of 10
Excellent
(8 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Exclusive Suite, 1 Bedroom, Private Pool, Beach View

A couple seated at a wooden table with a tropical fruit platter, overlooking a pool with lounge chairs and a view of the ocean.

Exclusive Suite, 1 Bedroom, Private Pool, Beach View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite

A pool with clear water and a view of the ocean.

Premium Suite

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Presidencial

Balcony view

Suite Presidencial

  • Sea view
  • 192 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Quarto Exclusive Family

A pool area with a view of the ocean, lounge seating, and a tropical drink setup.

Quarto Exclusive Family

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Quarto Premium Family

A modern infinity pool with a clear view of the ocean, a lounge area with a sofa and a small table, and a wicker basket with towels.

Quarto Premium Family

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Similar properties

A pathway lined with palm trees leading to a beach with lounge chairs.
GoldMen Vila do Mar Natal
Via Costeira
  • Pool
  • Pet friendly
  • Parking available
  • Free WiFi
8.6 out of 10, Excellent, 152 reviews
The price is $53
$57 total
includes taxes & fees
Dec 13 - Dec 14
GoldMen Vila do Mar Natal
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign in
Sign up, it's free

About the neighborhood

Map
Avenida Senador Dinarte Mariz 6045, Via Costeira Ponta negra, Natal, RN, 59090-002

What's nearby

  • Dunes Park - 1 min walk - 0.0 km
  • Natal Convention Center - 14 min walk - 1.2 km
  • Praia Shopping - 2 min drive - 1.9 km
  • Artesanato Villarte Shops - 2 min drive - 2.7 km
  • Craft Fair of Ponta Negra - 2 min drive - 2.7 km

Getting around

  • Natal (NAT-Governador Aluizio Alves Intl.) - 66 min drive
  • Natal Bom Pastor Station - 10 min drive
  • Natal Padre Joao Maria Station - 11 min drive
  • Natal Cidade da Esperanca Station - 11 min drive

Restaurants

  • ‪Seu Chico Botequim - ‬5 min drive
  • ‪Pizza E Pasta Da Walter - ‬5 min drive
  • ‪Tapiro Grill - ‬2 min walk
  • ‪Aram Natal Mar Hotel - ‬12 min walk
  • ‪Sports Bar - ‬7 min walk

About this property

Serhs Natal Grand Hotel & Resort

  • At Serhs Natal Grand Hotel & Resort, you can hit the beach to retreat to a free cabana or relax in a sun lounger, plus you'll be within a 15-minute drive of Ponta Negra Beach. There's plenty of fun with the 3 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Potiguar, one of 6 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious resort include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the helpful staff.

All inclusive details

  • All-inclusive room rates at Serhs Natal Grand Hotel & Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

At a glance

Hotel size

    • 395 units
    • Arranged over 7 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Parents must have child's birth certificate and photo ID*
    • Free children's club

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site

Other information

    • Designated smoking areas

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Serhs Natal Grand Hotel & Resort Reviews

9.0

Wonderful

9.0

Cleanliness

8.8

Amenities

9.0

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was a highlight with excellent quality, variety, and service. (57 reviews)
  • The hotel's beach location offers a beautiful view, easy access, and excellent beach facilities. (29 reviews)
  • The pool is a major highlight, with a perfect environment to enjoy the sun and a wonderful heated pool option. (48 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.
Report

Popular mentions

Service staff
Room
Bathroom
View
Drinks
Shower
Sea
Toilet

Reviews

Verified review

10/10 Exceptional

Great place and amazing people’s!
Verified review

10/10 Exceptional

The care provided here is exceptional, complemented by delightful staff and exquisite cuisine. This establishment consistently delivers an outstanding experience. Congratulations to the entire team.
Verified review

10/10 Exceptional

Excellent hotel! Restaurants and food could be better
Verified review

10/10 Exceptional

The room was spotless, the food was delicious and the people were wonderful. I will definitely come back
Verified review

10/10 Exceptional

I loved the i installations, and the room was nice as well
Verified review

10/10 Exceptional

Beautiful pool and beach. The only problem we had was waiting very long to get into the restaurant sometimes an hour and a half.
Verified review

10/10 Exceptional

Excelente
Verified review

10/10 Exceptional

We stayed in the week of Reveillon. Fantastic experience!
Verified review

10/10 Exceptional

O
Verified review

10/10 Exceptional

-
Verified review

10/10 Exceptional

The Serbs Natal Grand Hotel provided high quality services to me and their guests. They were welcoming, and made my friend and I feel at home. The hotel is clean, organised and provide great amenities. The restaurants are great, the workers are respectful and respectable. They are professional in all their operation. The people provide a blend of international cuisines with locals. Someone is always ready to assist where there is a need. I love the people. While the service is great at Serhs, when I travel the attitude of the people is everything to me. The workers did not disappoint. They gave the best of the Brazilian culture. I look forward to visiting Serhs again, maybe sooner than later. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Verified review

6/10 Good

The hotel is nice; however, a few things I noticed affected my rating. Despite how nice it looks, it needs renovations. There were many cracks and open areas that needed fixing and remodeling. Two, the sheets and curtains had stains on them, and the cleaning crew does not change the sheets; instead, they make the bed to make it look like they did. Three, despite paying for an all-inclusive package, I had to pay a fee at check-out for the food that I ordered. Lastly, the Wi-Fi signal wasn't been the best.
Verified review

8/10 Very good

O hotel em si é muito bom! Funcionários, café da manhã, quartos, localização, recreadores, estrutura, tudo muito bom. Houve dois problemas pontuais, porém que incomodam muito… o check in foi muito demorado! Mais de duas horas para realizar o check in! Tumultuado, com crianças, e eles não disponibilizam nenhuma área de acesso antecipado ou para aguardar com crianças. Outro ponto são os ambulantes na praia… São muitos! Sei que isso não é de controle do hotel, mas até mesmo nos dias em que optei em não ficar na praia, devido aos ambulantes, eles vinham até a cerca do resort para nos abordar! Somente esses pontos negativos o restante estava tudo perfeito!
Verified review

10/10 Exceptional

Tudo maravilhoso, hotel muito bom, porém pegamos um quarto com vista lateral mar que tínhamos que nos esforçar para ver um pedaço do mar.
Verified review

8/10 Very good

Boa experiência, excelente spa, mas o all inclusive precisa de melhorias. O Serhs Natal oferece uma estrutura muito boa, com quartos amplos, confortáveis e limpos, embora algumas instalações sejam um pouco antigas. O atendimento da recepção foi excelente, sempre cordial e eficiente. O grande destaque da hospedagem foi o spa, especialmente a piscina coberta, as hidromassagens, as saunas e a massagem incluída no pacote. As demais piscinas também são muito boas e a praia em frente ao hotel é bonita, limpa e de fácil acesso. A alimentação é satisfatória, com destaque positivo para o restaurante Tapiro. Entretanto, o restaurante principal apresenta pouca variedade ao longo dos dias, alguns petiscos poderiam ser mais caprichados e o preparo das bebidas nem sempre mantém o mesmo padrão. O maior problema foi o atendimento na praia, com poucos garçons e bastante dificuldade para realizar pedidos. O sistema por QR Code também apresentou falhas. Outro ponto negativo foi o entretenimento. A qualidade do som das apresentações musicais deixou a desejar e praticamente não existe uma programação noturna atrativa após as 22h. De maneira geral, o all inclusive vale a pena, mas, considerando o preço elevado, esperávamos mais qualidade e eficiência em alguns serviços. É um bom resort, com potencial para oferecer uma experiência ainda melhor.
Verified review

4/10 Fair

O ar condicionado do quarto fazia muito barulho, nao tinha nem um cabideiro no quarto, sem conforto. A comida era ruim em todos os restaurantes. A area da piscina extremamente barulhenta e a praia bem suja.
Verified review

2/10 Poor

Alguns funcionários prestativos. A maioria com pessimo humor. Nota 10 para Jeane e Cicero. Serviram contra filé por picanha. O chapeiro não sabe o que é carne ao ponto. Cerveja sem glúten em alguns lugares. Na piscina não. Aliás. Na piscina bar, os piores garçons. Piscina tudo suja (todos os dias). Piano, a mesma sequência de musicas toda a semana rsrs. JAMAIS VOLTARIA, MESMO ME DANDO DE GRAÇA.
Verified review

10/10 Exceptional

Excelente hotel, funcionários muito respeitosos e atenciosos. Café da manha servido no Tapiro Grill excelente, com varias opções e variedades todos os dias. Tivemos o beneficio do checkout tardio e foi de grande ajuda.
Verified review

10/10 Exceptional

Excelente!!! Voltarei mais vezes
Verified review

8/10 Very good

A culinária precisa melhorar. Pelo valor dos itens, podiam ser melhores.
Verified review

10/10 Exceptional

Sem dúvidas eu recomendo o resort Sehrs, maravilhosa estadia!
Verified review

10/10 Exceptional

Incrível, hotel surreal, vale a visita. Funcionários muito simpáticos e prestativos, café da manhã completíssimo. Recomendo a visita.
Verified review

10/10 Exceptional

Tudo muito bom Café da manhã bem completo
Verified review

10/10 Exceptional

O hotel é incrível: localização privilegiada, beira mar, instalações ótimas, atendimento impecável, restaurantes maravilhosos. Recomendo demais
Verified review

8/10 Very good

O hotel fica na via costeira da Natal, na frente das dunas, um pouco distante a pé dos restaurantes e bares de ponta negra. O quarto é novo e muito confortável, a piscina do hotel tem vários ambientes inclusive alguns com árvores que dão uma sombra para os que não são muito adeptos ao sol.