Stay was okay, once we got in. Had an event and tried to check in early and they didn’t have a room ready, I understood. However, check-in time is 3pm and I was told (and everyone else checking in) around 3:20 that no rooms were ready. It’s just unacceptable. Was told to wait and that they’d let me know when that was, no ETA. Ended up waiting until after 4pm after following up. Room was okay, found a toenail clipping on the floor so cleanliness and service are not their first priority. I’ve never once had this happen at another hotel amongst many stays and we were lucky we had extra time, others do not. I would not recommend this hotel and won’t stay again. I was hoping there would be some sort of refund (fully paid up-front for the room) or parking reimbursement but that didn’t happen. Disappointing