Iberostar Selection Playa de Muro Village

Property class: 5 and above
Luxury beachfront hotel with free water park, near Playa de Muro

Choose dates to view prices

Iberostar Selection Playa de Muro Village is a great choice for your beach stay in Muro, putting you near activities like parasailing, windsurfing, and water skiing. There's plenty of fun with the 2 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in Thai massages, facials, and body treatments. Restaurante Gregal, one of 4 restaurants, serves local and international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include 2 poolside bars, an indoor pool, and a free kid's club.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 poolside bars
  • Full-service spa
  • 2 outdoor pools and indoor pool
  • Free water park
  • Free children's club
  • Health club
  • Outdoor tennis court
  • Sauna
  • Children's pool
  • Hot tub

For families (6)

  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
  • Television
  • Garden
The current price is $294
$333 total
includes taxes & fees
Oct 24 - Oct 25

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Suite

A modern bedroom with a large bed, a blue accent wall, a round wooden accent, and a large abstract painting.

Suite

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room Single Use, Terrace

A modern hotel room with a large bed, a desk, and a chair.

Superior Double Room Single Use, Terrace

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds OR 1 King Bed

View all photos for Family Suite

A modern living room with a blue sofa, two matching chairs, a wooden coffee table, a desk with a lamp, and a window.

Family Suite

8.0 out of 10
Very good
(2 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Suite, Garden View

A modern living room with a flat-screen TV, a desk, and two sofas.

Family Suite, Garden View

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Room (Single Use)

A modern hotel room with a large bed, a desk, and a chair.

Room (Single Use)

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Family Room

A modern hotel room with a large bed, a view of the outdoors, and a painting on the wall.

Family Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Room (Single Use)

A modern hotel room with a sofa, a small wooden table, a large mirror, and a sliding glass door leading to a balcony with outdoor furniture.

Family Room (Single Use)

  • 33 sq m
  • Sleeps 1
  • 1 Queen Bed OR 1 Twin Sofa Bed

View all photos for Family Room (Suite, Kids Pool Access)

A poolside area with wicker furniture, umbrellas, and a water play structure.

Family Room (Suite, Kids Pool Access)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Room (Suite, Kids Pool Location)

View from room

Family Room (Suite, Kids Pool Location)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room, Terrace

A modern hotel room with a large bed, a desk, and a chair.

Superior Double Room, Terrace

7.0 out of 10
Good
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

DOUBLE SUPERIOR WITH BALCONY

  • Sleeps 4

DOUBLE SUPERIOR WITH DOUBLE BED

  • Sleeps 4

DOUBLE KING SIZE BED

  • Sleeps 4

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About the neighborhood

Map
Avenida de la Albufera, 6, Playa de Muro, Muro, Mallorca, 7458

What's nearby

  • Playa de Muro - 5 min walk - 0.4 km
  • Platja dels Francesos - 17 min walk - 1.5 km
  • Lake Esperanza - 2 min drive - 1.8 km
  • Alcúdia Beach - 4 min drive - 3.5 km
  • Alcúdia Port - 6 min drive - 6.0 km

Getting around

  • Palma de Mallorca Airport (PMI) - 51 min drive
  • Sa Pobla Station - 20 min drive
  • Petra Station - 21 min drive
  • Inca Station - 23 min drive

Restaurants

  • ‪Numa Beach - ‬7 min walk
  • ‪Gelats Artesa Valls - ‬4 min walk
  • ‪Picco - ‬2 min walk
  • ‪Bike Point Cafe - ‬5 min walk
  • ‪Can Pescador - ‬2 min walk

About this property

Iberostar Selection Playa de Muro Village

  • Iberostar Selection Playa de Muro Village is a great choice for your beach stay in Muro, putting you near activities like parasailing, windsurfing, and water skiing. There's plenty of fun with the 2 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in Thai massages, facials, and body treatments. Restaurante Gregal, one of 4 restaurants, serves local and international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include 2 poolside bars, an indoor pool, and a free kid's club.

All inclusive details

  • All-inclusive room rates at Iberostar Selection Playa de Muro Village are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • Buffet meals and snacks included

At a glance

Hotel size

    • 202 rooms
    • Arranged over 1 level

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)
    • Free children's club

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Electric vehicle charging point on site

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 4 restaurants
  • 2 poolside bars
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground

What to do

  • On the beach
  • Tennis
  • Pool table
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Water skiing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Bike storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 7 buildings/towers
  • Built in 1988
  • Garden
  • Terrace
  • Library
  • Health club
  • 2 outdoor pools
  • An indoor pool
  • Free water park
  • Bicycle parking
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Waterslide
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Some profits reinvested in community and sustainability
  • Local culture & ecosystem education
  • Renewable energy used
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • Water dispenser
  • Mediterranean architecture

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 40-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes

Sleep well

  • Pillow menu
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The onsite spa has massage/treatment rooms. Services include Thai massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

Dining

Restaurante Gregal - This buffet restaurant specializes in local and international cuisine and serves breakfast and dinner. Open daily.
BeachBar&Restaurant Embat - Overlooking the ocean, this buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Burger House - This bar specializes in American cuisine and serves lunch only. Open daily.
Restaurante Gust - This restaurant specializes in local and international cuisine and serves lunch and dinner. Reservations are required. Open select days.

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: EarthCheck. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number H/2704

Also known as

Iberostar Muro
Iberostar Playa Muro
Iberostar Playa Muro Village
Iberostar Playa Village
Iberostar Playa Village Hotel
Iberostar Playa Village Hotel Muro
Iberostar Playa De Muro Village Hotel Playa De Muro
Iberostar Playa De Muro Village Majorca
Playa De Muro Iberostar
Iberostar Selection Playa Muro Village Hotel
Iberostar Selection Playa Muro Village
Iberostar Selection Playa Village
Hotel Iberostar Selection Playa de Muro Village Muro
Muro Iberostar Selection Playa de Muro Village Hotel
Hotel Iberostar Selection Playa de Muro Village
Iberostar Selection Playa de Muro Village Muro
Iberostar Playa de Muro Village
Iberostar Selection Playa Village Hotel
Iberostar Selection Village
Iberostar Selection Playa de Muro Village Muro
Iberostar Selection Playa de Muro Village Hotel
Iberostar Selection Playa de Muro Village Hotel Muro

Frequently asked questions

Does Iberostar Selection Playa de Muro Village offer free cancellation for a full refund?

Yes, Iberostar Selection Playa de Muro Village does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Iberostar Selection Playa de Muro Village?

Yes, there are 2 outdoor pools, an indoor pool, and a children's pool.

Are pets allowed at Iberostar Selection Playa de Muro Village?

Sorry, pets aren't allowed.

What are the check-in and check-out times at Iberostar Selection Playa de Muro Village?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Iberostar Selection Playa de Muro Village and nearby?

Practice your swing on the tennis courts. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 2 outdoor swimming pools. Iberostar Selection Playa de Muro Village also has 2 poolside bars and a sauna, as well as a Turkish bath and a garden.

Are there restaurants at or near Iberostar Selection Playa de Muro Village?

Yes, there are 4 onsite restaurants, featuring alfresco dining, local and international cuisine, and ocean views.

What's the area around Iberostar Selection Playa de Muro Village like?

Iberostar Selection Playa de Muro Village is a short 4-minute walk from Playa de Muro and 17 minutes' walk from Platja dels Francesos.

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Reviews

Iberostar Selection Playa de Muro Village Reviews

8.8

Excellent

9.0

Cleanliness

8.6

Location

9.2

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The hotel's beach location was beautiful, pleasant, and perfect for families with direct access and stunning views. (10 reviews)
  • The buffet food was generally very high in quality and the service was spot-on with a lot of good sea food on offer. (11 reviews)
  • The pool area was excellent, with a fun kids' pool and slides, and a welcoming atmosphere for families. (9 reviews)
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Popular mentions

Beach
Food
Family friendly
Service staff
Children
Buffets
Breakfast
Room
Restaurant
Drinks

Reviews

Verified review

10/10 Exceptional

It was super close to the beach. The resort was well staffed and never had to wait for a drink or food. Staff were friendly.
Verified review

10/10 Exceptional

I will come back!

Amazing hotel on a fantastic beach! Positives: Staff, food in all restaurants is great, swimming pool is amazing, great slides for kids at the kids pool, literally 5 steps from the most amazing beach. Negatives: Mattress wasn’t very comfortable and my husband felt the air con at the room was not enough. Overall amazing stay and we will come back.
Verified review

6/10 Good

The staff were friendly and helpful, and the pool area with water slides was excellent. The sea was very clean and shallow, perfect for children. There was a wide variety of food, but the quality could have been better. Housekeeping came at inconvenient times, towels were not always replaced, and bed linen was never changed. Overall, I don’t think the hotel fully meets 5-star standards.
Verified review

10/10 Exceptional

Our family of 4 very much enjoyed our time here. We had a family suite which was just enough for us and our two boys age 11 and 8. The big balcony was especially helpful for a place to dry clothes and towels after the day at beach and pool. We also appreciated the cold water purifiers stationed around the hallways. HowId rate the things we did: #1 beach and pool: gorgeous, clean, comfortable. Get pool chairs early. The beach is better in the morning or early evening. #2 food: we did half board and were so impressed by quality of the food. At first we were only going to do breakfast, but when we realized how good everything was and that our kids would be in the pool all day it was just easier. And so worth it. Meal times are time boxed though so be sure the check that. #3 excursions: while the resort is amazing, there is so much to do nearby. We went scuba diving near Alcúdia one day, and explored Formentor another. Leave the resort strip at least once or twice! #4: other activities onsite- silent disco night was awesome. The staff are so kind and fun and really engage the kids. We also played tennis- courts could use an update and be sure to book early or late for shade. Thing to note: we were surprised by the number of families with little kids (under 6). Our boys as basically tweens seemed old. We had a wonderful time, and everyone was very relaxed. But I would not suggest this as a place to come as a couple or alone.
Verified review

8/10 Very good

Great team , very nice staff in the restaurant, at the desk, beautiful views, gardens and outside swimming pools, animations and shows for children and parents are super ! Very good dîner (various theme every evening) , breakfast is good with very good bread. The juice (orange or over) are not good or fresh, they are too sweet and chimical. The bed in the room was not enough confortable. The inside swimming pool is not very clean and there is nowhere to change.. and the door of the WC is transparent so you can say hello to anyone in the group changing room
Verified review

8/10 Very good

Home away from home

Wonderful stay at a great resort! B u t … Since we are an adult couple, we would have preferred that this was an adult only resort. Because it was a lot of noise and crying from kids and babies - at breakfast, dinner, by the pool and at the beach. It wasn’t quiet for a second - and that was what we really needed. But - we discovered a little late that at least for dinner, that there were a small adults only- section. Wish they could have told us at check in or at least in the restaurant when we said our room number and they saw that it was just the two of us. And for improvement: Maybe it could be an area by the pool as well - only for adults? Besides this, we really really love Playa de Muro Village. And lovely lady at the reception that did the check in ( Carina maybe?). And let us not forget LUKAS !!! The entertainer! He was a blast!!! Sooo nice and so funny!! And great that he joined many guests from different nations to make sangria all together! You must do everything you can to KEEP him at your hotel!!! And - it was very nice that one of the waitresses every day offered a drink by the pool. Super nice indeed.
Verified review

10/10 Exceptional

Hidden Gem! A Very Special Place Hotel Overall It's been a great experience. Quite unexpected due to so many fun options for kids and family. Various pools to swim across and just by the beach front. Restaurants Food is great all around. I normally don't feel like this way about many 5* hotels I have visited over the years. But this one has definitely standout. Kids Club My twin girls enjoyed the kids club a lot as they had many different activities every day. It was well spread out to ensure they wouldn't get bored. Night Events Many different night events. Also for kids and adults. The entertainment staff are brilliant and incredibly talented. Well patience with everyone. Reception It was a good reception once we walked through the doors and at anytime we needed them. I can't fault any of the staff and just appreciate the dedication to the guests. Special Thanks to Hulda from Entertainment Team which has been amazing to my girs, Anna, Alicia from Kids Club, Virginie from pool bar, Tolve and reception team. We Will Be Back Next Year. (Ps. I have not ever re-visit other hotels before but coming back to this one seems a must). Thank You. You've definitely made our holiday very special.
Verified review

8/10 Very good

Overall, we had a really nice time at Iberostar Selection Playa de Muro Village. We particularly liked the room setup. We had a suite and a family suite, and both were spacious, with large balconies and good facilities, e.g. Nespresso machines, microwaves, a well stocked mini bar, and similar. The beds were extremely comfortable, too! Food was very good - better than expected. We booked half board. Unfortunately we only had access to the buffet with this, but the quality of the food was generally very high, and the service was spot-on. There was a lot of good sea food on offer! Things we didn't love: We tried to contact the hotel well before our arrival to ensure that our rooms were next to each other (easier with a relatively young child...), but the email that we sent through the Expedia app went unanswered. We then used Iberostar's own online check-in to reserve two rooms, next to each other, but the hotel could not find a record of one of the bookings (although I had a confirmation email!). So we weren't as close together as we had planned. No huge drama, but as we went out of our way to sort this pre-arrival, it was annoying. The hotel manager was incredibly nice and tried to help, but there were no good options for us available. The spa / indoor pool is shared with the 4-star hotel next door, and it was quite overcrowded when we went, and a little chaotic. Also, the changing facilities were really poor - zero privacy and not very clean.
Verified review

8/10 Very good

It was a good hotel but needs more comfortable furniture Better cleaning of furniture and guests patios
Verified review

10/10 Exceptional

Excellent buffet
Verified review

6/10 Good

On the negative side: We booked a family room, and both the bedroom-bed and the sofa bed was horribly uncomfortable. They were just wierd, hard, bouncy and uneven - probably just cheap and bad quality. Also, the room had no door for the bathroom, so we had to light up the room were the children where sleeping (or brush teeth etc in complete dark), just bad planning for a family room and child friendly resort. Furthermore, we did do some laundry through the hotel. The reception promised us it would take 24h but it took 48h. To be fair, we didnt have to pay for the service after our complaints. On the positive side: the buffet restaurant was 10/10 amazing. We never had lunch there, but breakfast and dinner were great. Really good food, great personell and suprisingly good sound acoustics (given that there are many children present, this is important). The pools were nice. There were free parking available just outside the hotel. It was very clean. I appreciated their app, it gave me a notification when my room was cleaned by room service. So in general a great hotel, too bad the bed and sofa-bed weren't the same standard.
Verified review

10/10 Exceptional

The surrounding area is beautiful.
Verified review

8/10 Very good

Well run hotel with very pleasant staff. Wish there were more a la carte options for dining throughout the day, unfortunately had to resort to dining across the road with the tacky tourist restaurants.
Verified review

8/10 Very good

It is a good
Verified review

10/10 Exceptional

Perfect spot - we will be back! Family of 4 (girls, 11 & 13). Super easy self parking and a perfect spot to come home to after a day of exploring.
Verified review

8/10 Very good

Food was excellent. Overall Hotel not true 5* and very over priced
Verified review

8/10 Very good

Overall great experience. 2 areas for improvement would be parking and the in-room air conditioning, which didn’t do the trick.
Verified review

10/10 Exceptional

Everything was superb with the exception of the mosquitoes
Verified review

6/10 Good

Not a 5 star hotel. It is decent and close to Beach. We did not eat breakfast but judging by the taste of coffee, the breakfast may not be amazing. Staff are friendly but checkin process in chaotic due to under staffing. Rooms are decent and it is a family and kids friendly place. Not the best place for people without kids.
Verified review

10/10 Exceptional

Would highly recommend playa de muro village. Access to the beach was from the hotel so felt safe for little ones, and the hotel facilities are fantastic. There is an indoor pool in case it is too chilly to use the outdoor pools. The kids evening entertainment was a hit, but we missed out on alone time as didn’t realise the kids club was only available for drop off from 4yo (we have a 5yo and 2yo). Quality of food was great, but lunch options were limited tbh. Would highly recommend a stay here, especially if you love to cycle as there are a lot of cyclists around alcudia! We stayed in April and it was a bit chilly, might be better in May.
Verified review

4/10 Fair

The hotel is far from being a 5 star hotel. Bad accommodation, terrible bed, terrible cleaning. Staff are attentive but the structure of the hotel is very bad. On the rainy day, they didn't move the lunch area to an enclosed space. We didn't agree to have lunch. There is no room or beach service.
Local do almoço. Dia de chuva.
Verified review

8/10 Very good

Good beach and food, poor check-in and comfort

Not a great attitude from the reception staff during check-in, telling us that the room we booked didn't exist and blaming Hotels.com for advertising this non-existing room. Eventually, after dragging our luggage from one room to another for an hour, they put us into an OK-ish room but still not as advertised, and refused to upgrade us to a better room for free. Buffet breakfast/dinners were generally good, particularly, in the beachfront cafe. We enjoyed the meals and the view. The beach itself is nice, but very narrow and overcrowded with beach umbrellas/chairs. If you don't wish to use them, you basically have no space left for you. Apart from the hotel, there is pretty much nothing to do outside within walking distance, which is pretty sad. It's good that we stayed only for 4 nights. P.S.: Beware, this "family-friendly hotel" has no lifts, so if you've got a pushchair, you'll need to conquer stairs multiple times a day.
Verified review

2/10 Poor

The hotel is DEFINITELY NOT a 5 star hotel. There really is only one major buffet restaurant that serves the same bland food every night. For brekkie, you can go to the beach bar but very limited bland selection, also really weird sausages - blanched rather than pan fried or baked. We had trouble finding something decent and flavourful to eat. This is one holiday where my wife and I shed weight. They also ran out of things, for once my kids enjoyed the chicken wings for lunch. Went for seconds and told that they were all out. And once it was Chivas whisky! Pool service is practically non existent. You have to keep getting your own drinks, hence the weight loss! Service is inconsistent and at times just rude. The staff make it feel like they are doing you a favour. God forbid, you get this one bar tender, who was so rude that I refused to deal with him. The service at the beach bar from an older server is amazing (Juame is his name, I think).However, anyone else then it can be a disaster from the wait times or just the lack of friendliness. At one point, I said to a server that it would be great if you could smile while serving guests. He said he was too busy to do so! This is a supposed to be a 5 Star hotel! Mosquitoes are a major issue at night, obviously not something that the hotel controls. This hotel is not worth the money we paid for it.
Verified review

8/10 Very good

A good hotel on the beach. For us it has gad to much children. I think for familys is good, but if you want to relax it's not the best location
Verified review

10/10 Exceptional

super. sehr kindfreundlich