Grand Oasis Palm - All Inclusive

Property class: 4.5

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At Grand Oasis Palm - All Inclusive, you can hit the beach to sip a drink at the beach bar or relax in a sun lounger, plus you'll be within a 10-minute walk of Langosta Beach. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in body wraps and mani/pedis. Dining choices include 7 restaurants and the 8 bars/lounges are great places to grab a cold drink. A marina, a free kid's club, and a health club are other highlights.

Reviews

6.8 out of 10
Good

Popular amenities

  • Pool
  • Free breakfast
  • Free parking
  • Free WiFi
  • Restaurant
The current price is $256
$315 total
includes taxes & fees
Nov 1 - Nov 2

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Suite

A hotel room with a large bed, a TV, a desk, and a view of the outdoors.

Family Suite

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Superior Room

A hotel room with a large bed, a TV, a desk, and a view of the outdoors.

Superior Room

  • Lagoon view
  • 28 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Limited View

A large bed with striped bedding, a bedside table with a lamp, and a view of the sea.

Standard Limited View

  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

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  • Free breakfast
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The price is $243
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includes taxes & fees
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About the neighborhood

Map
Boulevard Kukulkan km 4.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 km
  • Escénica Tower - 3 min walk - 0.3 km
  • Langosta Beach - 11 min walk - 1.0 km
  • Playa Tortugas - 13 min walk - 1.1 km
  • Las Perlas Beach - 4 min drive - 3.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive
  • Tulum Intl. Airport (TQO) - 153 min drive

Restaurants

  • ‪Boost Pool Bar - ‬11 min walk
  • ‪Spoon - ‬6 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪La Palapa - ‬4 min walk
  • ‪Lobby Bar - ‬10 min walk

About this property

Grand Oasis Palm - All Inclusive

  • At Grand Oasis Palm - All Inclusive, you can hit the beach to sip a drink at the beach bar or relax in a sun lounger, plus you'll be within a 10-minute walk of Langosta Beach. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in body wraps and mani/pedis. Dining choices include 7 restaurants and the 8 bars/lounges are great places to grab a cold drink. A marina, a free kid's club, and a health club are other highlights.

All inclusive details

    • All buffet and à la carte meals, snacks, and select beverages included
    • Basic alcoholic beverages included
    • In-room minibar (all beverages included)
    • Dining availability limited at one or more venues

Water activities

  • Kayaking

Land activities

    • Soccer
    • Kids club

Lessons/classes/games

    • Aerobics
    • Dancing

At a glance

Hotel size

    • Arranged over 8 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Express check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 25

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Free children's club

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas (2-device limit)

Parking

    • Free onsite self parking
    • Onsite parking limited

Other information

    • Smoke-free property

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Reviews

Grand Oasis Palm - All Inclusive Reviews

6.8

Good

7.4

Cleanliness

7.0

Amenities

7.4

Staff & service

6.8

Property conditions & facilities

Popular mentions

Food
Service staff
Room
Restaurant
Children
Beach
Family friendly
Booking
Buffets
Water

Reviews

Verified review

8/10 Very good

Over all nice resort and friendly staff. Downside is the large children’s area is tucked away within the kids club area do there is almost zero seating near pools
Verified review

6/10 Good

The food was bland and average at best. Drinks were really good.
Verified review

10/10 Exceptional

Great resort, travelled with young kids and had so much fun. Love to stay again. Thanks
Verified review

8/10 Very good

Great hotel and great staff.
Verified review

10/10 Exceptional

The staff was amazing! Wonderful restaurants and amenities. I can't wait to go back!
Verified review

8/10 Very good

Clean rooms, comfortable rooms, great facilities (pools, bars, restaurants), beautiful beach and water. Food was consistently good.
Verified review

6/10 Good

The food was great, people were nice. We actually stood at TheSens
Verified review

6/10 Good

The staff were lovely . My son sprained his ankle while here so it wasn’t the greatest holiday . There needs to be way more food options that are easier to access . Cancun was lovely and I can’t wait to come back ( without kids)
Verified review

8/10 Very good

Only one of the spas had warm water, and rest were cold, and we found out when we got there that the spas were not included in your all-inclusive package. The staff was very friendly and helpful. The parking was satisfying too.
Verified review

4/10 Fair

The beach is beautiful my kids really enjoyed it but the staff is extremely rude, always giving attitude or given faces when you ask for something.
Verified review

10/10 Exceptional

Clean room
Verified review

8/10 Very good

No ocean view. But nice view. Staff are excellent and always there to help. Room was clean and always topped up .
Verified review

8/10 Very good

The rooms were ok, there were some stains on the walls.I didnt enjoy the food, very bland not alot of options. very hard to get reservations at resteraunt. property was beautiful and although i paid to stay at the grand oasis they put me at the sens and stated that i had been upgraded. So i wonder how were the rooms better, compared to what i paid for. Overall i think there could be more resort activities, me and my 9 year old son were kind of bored. Beach and pool were amazing.
Verified review

2/10 Poor

This place shines in its cleanliness but thats about as far as the good service goes the food made me and the family sick and the workers lie to try and get you to agree then dont follow through with any promises wouldnt waiste your time here unless saving money is worth the headache constipation and stomach aches
Verified review

10/10 Exceptional

I would go back in a heartbeat! Con’s: Check in was weird because I booked it here on Expedia but they “upgraded” me to the newer part of the resort where my band didn’t work in any of the restaurants on that side but it got me everything in the area where I booked. Anytime I ordered a drink I’m not totally sure they understood what I was saying and just gave me what they thought I was saying. There wasn’t anything to do really after the pools closed at 8pm. They had shows like once a week so that was disappointing. Pros: we didn’t have to wait until 3 to have access to the resort just the room which was nice after a morning of traveling, our shower was flooding and they fixed it promptly, when booking excursions they were helping finding transportation, they have an app that shows you what is open when and a schedule for activities happening throughout the day, the food was great, the people were so nice! It was my first resort and worth every penny!
Verified review

4/10 Fair

I was disappointed with my experience at this hotel. Although it was advertised as all-inclusive, many items and services required additional charges that were not clearly explained beforehand. Another major issue was the dining situation. Most of the restaurants were closed during our stay, and only one restaurant would be open at a time. Because of this, it was always overcrowded, with long waits and limited seating. Since there were not many guests at the hotel, everyone would try to eat at the same place when it opened, making meals stressful instead of enjoyable. I expected more dining options and better availability from an all-inclusive resort. Unfortunately, the lack of open restaurants and unexpected extra charges made the experience disappointing. I would not choose to stay here again.
Verified review

4/10 Fair

We booked at the Oasis but the rooms were sold out when we arrived to check in so they checked us in at the Sens. We got a partial ocean view which was nice but the rooms are very small, very basic. The only thing we had access to at the Sens was the pool and the coffee shop so we had to walk over to the Oasis side to access the restaurants. That was inconvenient. Don’t eat at the buffet (Bittes or Hacienda) they both are horrible! Really cheap and random food. Stick to making reservations at the restaurants those are good. Maki Taco and Cocoa were our favorite. I wish they had more activities for the kids through the day.
Verified review

10/10 Exceptional

Great family-friendly hotel. This was our 2nd visit here & both times were excellent. I highly recommend making reservations at Los Agaves, Cocoa & MakiTaco for dinner. The dinner is included as all-inclusive but reservations are limited. You can book beginning at 8am 1-day in advance thru the hotel app. Bartolomé & Alfredo were top-notch waiters. Very friendly, pleasant & extremely patient with us & our kids. They made the experience a special memory. Dali, the hostess, always had a welcoming smile. The food at all three places was amazing and perfectly plated. Definitely a step above offerings at the buffet hall. The ladies at the Coffee & You coffee bar were also very pleasant & patient with the kids and I as we ordered multiple ice cream & coffee options. The hotel is conveniently located next to the port for the Ferry to Isla Mujeres which is a quick 30-minute ride for a quick afternoon trip. The pirate ship excursion included with the hotel was fun for both adults & kids. Ana was our waitress onboard & I was extremely impressed by her patience as many passengers asked for drinks & food all at the same time. She had a smile the whole time and offered to accommodate special requests. The beach water was calm & crystal clear in the mornings. It turned a little more green in the late afternoon with the heat of the day so I recommend beach-swimming earlier in the day. As others had mentioned, there are many representatives offering timeshares but staff was polite.
Verified review

8/10 Very good

Parking was good. Rooms were cleaned daily. The food at the buffet was pretty blan and the same food was served at both. It is difficult to get a dinner reservation so book first thing in the morning 2 days before. There is not enough loung chairs so you will need to go down really early to get a seat. The drinks were good. I recommended bringing a large cup so you don't have to go back and forth to the bar. There really isn't anyone to bring you drinks and definitely not food. Lunch is hamburgers and hot dogs unless you go to the buffet, but you need to eat there. The experience was nice. I would recommended more activities for teens and young adults.
Verified review

6/10 Good

We were suppose to stay in the grand oasis palm and got moved to the sens because of construction. We had no problem with that. Our first room we got, the view was of a roof and that was it. We asked if we could change rooms and they moved us to another room with a beach/ pool view for $100. They are remodeling so there was construction in the hotel we were in and that was non stop. The staff were very friendly and helpful. The food was mediocre. I would give food 2.5 out of 5. They told us we would get a free breakfast and discount on the morning pirate ship if we did this meeting. The meeting ended up being a timeshare but that took 3 hours the breakfast was basically over when we got there and we didn’t end up with the pirate ship. So missed 3 hours with family. The hotel was clean coffee was good. The sens pool we loved. Oasis was good we loved sens more. The ac wasn’t very strong in our room. The WiFi would stop working randomly for hours. The beach was nice and right there. I think this hotel has tons of potential. Family friendly. Bars were great. Rooms were cleaned and stocked when needed.
Verified review

8/10 Very good

Upon arrival they wanted an extra $600 for my 13 year old son even though I had already paid full adult price for him as required. They called the head office in Panama and everything was fine - 45 minutes later. We were traveling with another couple with a 13 year old and they had no issues with check in. This was a really negative way to start the trip. Scam? I am sure they would have taken the money if it went unquestioned. Generally great staff. Sens building is reno'd and really nice - they upgraded us as we booked with Expedia. Awesome gym for a resort. Okay beach but not nearly enough loungers - get down early to get one. Food was pretty good but Maci Taco was a disappointment.
Verified review

6/10 Good

I will start off my review as it was good. The staff was absolutely amazing and very helpful and friendly. As for the hotel itself.. it’s advertised as one full resort with 7 bars and many restaurants but it is not. This hotel is connected to the Sens hotel which has more restaurants and bars and a batter pool THEY ARE NOT THE SAME just connected hotels. We tried to get into the bars and restaurants at the sens since this hotel was advertised as all in one but we couldn’t. We really only had one bar that was good but packed all the time. Our room was also within the Sens hotel pretty much so we were pretty far. Hotel is nice, smaller outside than we thought but nice beach and nice bed. Food was pretty good for the most part, pretty much the same stuff everyday. I had a great time nonetheless. Just wanted to write this so people can know this.
Verified review

6/10 Good

First I'll say this hotel would not have been my first choice. We decided to stay here because our married friends had already booked their stay and it was more convenient for us since we planned on vacationing together. Pros: Check in process was quick and we arrived early and our accommodations were already ready so we were able to go straight to our room. Room was a decent size and we had a beautiful view. Prices for the adult only cabanas ranged from $80 - $30 USD which is very reasonable. Cons: Shower mat for the tub had mold, Ironing board was broken but replaced and air conditioning system wasn't cooling enough though we set it to the lowest temperature. Resort had several specialty restaurants that were impossible to get a reservation for. We downloaded the Oasis App because it would allow for a quicker and easier reservation process however when trying to make a reservation everything was booked. This forced us to seek dinner off the resort which made our trip alil more costly but not regrettable. The "included" restaurants were also very packed to the point that we had to wait on line to be seated (I've never experienced this before). Our friends were doing a timeshare presentation and according to them their room was terrible. They were staying on the other side of the resort. We were on the Sens side and told them to inquire about being put on our side and they were told all the rooms were booked. Both rooms on either side of ours was vacant the entire trip.
Verified review

8/10 Very good

The room had two double beds, queen size would have been better but they were comfortable. It has a mini fridge and a safe. Our room didn’t have a balcony which I did miss. The resort is close to the beach, sand is beautiful, water was amazing. The pools looked nice but too many little kids in them. There was not enough chairs on the beach but you could just put towel on sand. There are virtually no chairs near the pools so if that is a must this won’t be good for you. The bathrooms never had line ups and the drink line ups were not too long. If you are not part of the Sens level you will most likely not get à la cart reservations. We were grand Oasis not Sens and they explained Sens get 3 days advance bookings compared to one day for Grand Oasis. So we only got one dinner that wasn’t a buffet. The food was good though. Vibe at resort is great. So may coffee places, I really enjoyed the cappuccinos there. Was a great trip and a great resort if you are going for sun and beach and drinks. If you want super pool and fancier place it isn’t for you.
Verified review

8/10 Very good

It is 2 hotels connected and turns out I walked into the wrong lobby to check in and was given a room at apparently at the better location. I was told by other workers on ground from other companies that the side I was in, the rooms get renovated and is more exclusive. We did have to walk over to the other side for the restaurants. I was able to get booked at the desired restaurants twice. I personally thought the morning buffet was good, but my mom and aunt thought otherwise. Yes, sometimes the food wasn't warm but I was satisfied with the options available. All our waiters were friendly and attentive and provided exceptional service. The pirate pool for the kids was cute, pirates need a face-lift and items back on them but is perfect for little ones. Unfortunately, it wasn't cleaned as well as the big pools. Some nature debri was floating around discouraging my picky children. The pool the pirate slide goes into is deep, wish it wasn't so I could have both kids(6 and 10yrs) in the same pool. They definitely liked the long pool on the other side. We never went to check out the kids zone, thats where the dinosaur pools were at. Having the pirate ship excursion next door was also perfect. We had a day show option and only needed to pay the tax, but we went ahead and booked the night option with the dinner. Kids and family had a good time and the food was good. We never went across the street from the hotel either and it looked like a nice area to walk. Bus stop nearby too!