Overpriced and in desperate need of maintenance – Great staff, but wouldn't stay again
Rating: 2 / 5 stars
I stayed overnight at The Southcliff Hotel recently, and unfortunately, it fell far short of expectations for the £129 price tag.
The Pros:
Location: The location of the hotel is fine and convenient for getting around Folkestone.
Staff: The lady at the reception desk was very polite, welcoming, and helpful during check-in.
The Cons:
Overpriced & Outdated - Charging £129 per night for this standard of accommodation is unreasonable. The decor feels stuck in the 1960s or 70s and is desperately in need of a full renovation.
Room Quality & Airflow - The room was not well-maintained at all. The windows wouldn't open, meaning there was zero fresh air circulating in the room.
Unpleasant Odors - To make matters worse, both the floor and the carpet had a noticeable, unpleasant smell.
Noisy Floors - The floorboards under the carpet creak and squeak loudly with every step you take. This was incredibly annoying, especially late at night when trying to move around without making noise.
So, despite the friendly customer service, the poor condition of the room, lack of ventilation, and noisy, smelly floors make this hotel extremely overpriced. I will not be staying here again.