ARCOTEL Kaiserwasser Vienna

Servicio: en general bien, pero no se esfuerzan en ser los más amables, no hay servicio de concierge y el equipo de recepción está muy ocupado para que te sientas cómodo pidiendo consejos sobre la ciudad. Instalaciones: es un hotel muy cuidado, pero la carga de color rojo se puede percibir como abrumador. En la descripción del hotel indican que se ofrecen batas y pantuflas y no es cierto.

one of the lady(Austrian maybe) at front desk was very helpful and friendly, forgot to asked her name, I saw her in the late afternoon. Others were not very knowledgeable.

Clean and in a good location if need to be close to the expo. However wifi in the rooms doesn't work, tv remote was broken, tv is smaller than u had in 80-s. Phone is not usable. People at reception are too busy for you. Booked a double bed, got 2 single beds. Breakfast 22 eur extra. Well, does not seem like a good value overall.

The free wifi was abysmal - cuts out regularly meaning you have to log back in every 10-15 minutes, if not even more regularly than that! The area is a bit out of the way if you're a tourist, but that said at least it's opposite a U1 stop.

Was just there one night for the Vienna marathon, I chose it because it was right on the starting line. Overall did the job and I had a very comfortable night sleep. Of course there's always things to complain about! So here they are: They take a 50 euro deposit at check in which seems a bit hostile The room smelled a bit of smoking The breakfast was extremely expensive at 22 euros. The lift needs reprogramming so if you're going up to floor 4, but it makes a first stop at 3, it should then carry on going up to 4- not down again because someone called it on ground floor! It took 10 minutes to get to floor 4 on the morning of the marathon!!