Sandos Caracol Eco Resort & Water Park All Inclusive

All-inclusive beachfront property with free water park, near Gran Coyote Golf

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Where to?

Dates

July 2025

August 2025

Overview
Rooms
Location
Policies

Escape to Sandos Caracol Eco Resort - All Inclusive, a tranquil oasis with an adjacent golf course and access to the nearby Quinta Alegría Shopping Mall. Bask in the sun on a pristine white sand beach, indulge in rejuvenating spa treatments at SPA SANDOS or enjoy any of the 9 on-site restaurants.

Good

Popular amenities

Airport transfer
Free breakfast
Bar
Pool
24/7 front desk

Main amenities (12)

Daily housekeeping
On the beach
7 restaurants and 2 poolside bars
9 bars/lounges
Full-service spa
2 outdoor pools and 5 hot tubs
Free water park
Health club
Outdoor tennis court
Sauna
Steam room
Free use of bicycles

Feel at home (6)

Children's pool
Children's club
Playground on site
Private bathroom
Garden
Terrace

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 31 of 31 rooms

Eco Family Suite

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Blackout drapes/curtains

Separate bedroom

Ceiling fan

41 sq m
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Eco Family Superior

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Separate bedroom

Ceiling fan

Blackout drapes/curtains

30 sq m
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

1 bedroom, free minibar, in-room safe, desk

Superior Select Adults Only

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Separate bedroom

Ceiling fan

Blackout drapes/curtains

Bathrobes

39 sq m
Sleeps 2
1 King Bed OR 2 Queen Beds

Penthouse Select Adults Only

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Separate bedroom

Ceiling fan

Bathrobes

62 sq m
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Deluxe Select Adults Only

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

Plasma TV

Separate bedroom

Ceiling fan

Blackout drapes/curtains

41 sq m
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Separate bedroom

Ceiling fan

Bathrobes

62 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View Penthouse

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Separate bedroom

Ceiling fan

62 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View Superior

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Separate bedroom

Ceiling fan

Blackout drapes/curtains

Bathrobes

39 sq m
Ocean view
Sleeps 4
2 Queen Beds OR 1 King Bed

Eco Family Penthouse

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Separate bedroom

Ceiling fan

Bathrobes

64 sq m
Sleeps 5
1 King Bed and 1 Large Twin Bunk Bed

Suite Premium with Garden View

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Suite Superior with View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Premium with Garden View

Sleeps 5

Suite Superior with View

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Suite Superior with View

Sleeps 5

Suite Premium with Garden View

Sleeps 5

Suite Premium with Garden View

Sleeps 2
1 Double Bunk Bed and 1 King Bed

Suite Superior with View

Sleeps 2
1 Double Bunk Bed and 1 King Bed

Suite Superior with View

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Suite Premium with Garden View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Superior with View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Superior with View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Master with Pool View

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite Premium

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Room Superior

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Suite Premium with Pool View

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Suite Premium

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Room Superior with Pool View

Sleeps 4
2 Double Beds

Suite Premium

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Suite Superior with View

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Suite Premium with Garden View

Sleeps 2
1 King Bed and 1 Double Bunk Bed

Suite Superior with View

Sleeps 5

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Private beach, white sand, beach towels, beach massages

Pool
Free breakfast
Spa
Free parking

$540 total

includes taxes & fees

Aug 11 - Aug 12

Pool
Spa
Airport transfer
Free parking

$1,364 total

includes taxes & fees

Jul 26 - Jul 27

About the neighborhood

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

What's nearby

Playa Xcalacoco - 14 min walk - 1.2 km
Gran Coyote Golf - 4 min drive - 1.8 km
Quinta Avenida - 8 min drive - 5.3 km
Playa del Carmen Main Beach - 9 min drive - 5.3 km
Punta Esmeralda Beach - 9 min drive - 3.2 km

Getting around

Cancun Intl. Airport (CUN) - 46 min drive
Tulum Intl. Airport (TQO) - 105 min drive
Cozumel Intl. Airport (CZM) - 12.6 miles/20.2 km
Airport shuttle (surcharge)

Restaurants

‪The Fives Plaza - ‬19 min walk
‪La Laguna - ‬3 min walk
‪Marley Coffee - ‬19 min walk
‪Arezzo - ‬14 min walk
‪Breeze Pool Bar - ‬14 min walk

About this property

Sandos Caracol Eco Resort & Water Park All Inclusive

At Sandos Caracol Eco Resort & Water Park All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and yoga, plus you'll be within a 10-minute drive of El Camaleón Mayakoba Golf Course. There's plenty of fun with the 2 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Dining choices include 7 restaurants and the 2 poolside bars are great places to grab a cold drink. Other highlights at this all-inclusive property include 9 bars/lounges, a health club, and a fitness center. Fellow travelers like the family-friendly amenities.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

Water activities

Kayaking

Sailing

Scuba-diving lessons

Snorkeling

Surfing/body boarding

Land activities

Bicycling

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Cooking

Dancing

Language

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Languages

English, Italian, Spanish

At a glance

Hotel size

- 956 rooms
- Arranged over 3 floors

Arriving/Leaving

- Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
- Early check-in subject to availability
- Late check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon
- Late check-out subject to availability

Special check-in instructions

- Front desk staff will greet guests on arrival at the property
- This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Required at check-in

- Credit card required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- No cribs (infant beds)
- Children's club

Pets

- Pets not allowed

Internet

- Free WiFi in public areas

Parking

- Free onsite self parking

Transfers

- Airport shuttle*

Other information

- Designated smoking areas

Property amenities

Food and drink

Free buffet breakfast each morning 7:00 AM–11:00 AM
7 restaurants
9 bars/lounges
2 poolside bars
Swim-up bar
Coffee/tea in a common area
Snack bar/deli

Traveling with children

Children's club
Free water park access
Children's pool
Playground

What to do

On the beach
Tennis
Padel court
Beach yoga
Fitness classes
Beach volleyball
Ecotours
Hiking/biking trails
Scooter/moped rentals
Kayaking
Parasailing
Sailing
Personal watercraft (motorized)
Scuba diving
Snorkeling
Shopping
Pool table
Golfing nearby
Windsurfing nearby
Skydiving nearby

Services

24-hour front desk
Concierge services
Tour/ticket assistance
On-site car rental
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free bicycle rentals
Beach sun loungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas

Facilities

Built in 2005
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Health club
Adjacent to a golf course
2 outdoor pools
Free water park
Full-service spa
Outdoor padel court
Outdoor pickleball court
5 hot tubs
Outdoor tennis court
Sauna
Massage/treatment rooms
Steam room
Waterslide
Banquet hall

Accessibility

Upper floors accessible by stairs only

Room amenities

Be entertained

Plasma television
Satellite TV channels

Home comfort

Air conditioning
Ceiling fan
Free stocked minibar
Coffee/tea maker
Iron/ironing board

Sleep well

Blackout drapes/curtains
Bed sheets provided

What to enjoy

Balcony

Freshen up

Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Toilet paper

Stay connected

Desk
Phone

Daily housekeeping
In-room safe (laptop compatible)

Special features

Spa

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Refundable deposits

A damage deposit of MXN 5000 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:

Sanitation services: MXN 85 per night

Optional extras

Airport shuttle service is offered for an extra charge
Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Frequently asked questions

Is there a pool at Sandos Caracol Eco Resort & Water Park All Inclusive?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Sandos Caracol Eco Resort & Water Park All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Sandos Caracol Eco Resort & Water Park All Inclusive?

Yes, there's free self parking.

Is airport shuttle service offered by Sandos Caracol Eco Resort & Water Park All Inclusive?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Sandos Caracol Eco Resort & Water Park All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Sandos Caracol Eco Resort & Water Park All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (13-min drive) is nearby.

What is there to do at Sandos Caracol Eco Resort & Water Park All Inclusive and nearby?

Have fun with onsite activities like kayaking, parasailing, and sailing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, ecotours, and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 5 hot tubs. Sandos Caracol Eco Resort & Water Park All Inclusive also has 2 poolside bars, 9 bars, and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Sandos Caracol Eco Resort & Water Park All Inclusive?

Yes, there are 7 onsite restaurants.

Does Sandos Caracol Eco Resort & Water Park All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Sandos Caracol Eco Resort & Water Park All Inclusive like?

Sandos Caracol Eco Resort & Water Park All Inclusive is a short 12-minute walk from Playa Xcalacoco and 9 minutes' walk from Chun-Zumbul (diving site).

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Sandos Caracol Eco Resort & Water Park All Inclusive Reviews

6.8

Good

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Food

Room

Service staff

Restaurant

Beach

Buffets

Children

Booking

Family friendly

Recreation

10/10

Very kid friendly, great to walk around

5-night trip

10/10

We loved that the resort is immersed in the forest and that animals are living freely around us.

7-night trip

10/10

Property was beautiful and clean, kids loved water park, we went in the river and the cenotes

4-night trip

10/10

Love the eco and family-friendly aspects of this resort!

8-night trip

10/10

Amazing people and the food was amazing

7-night trip

10/10

Staff was very friendly and resort clean.

5-night trip

10/10

Waterpark, cenote were awesome. Entertainment and staff were amazing.

7-night trip

10/10

Sandos Caracol was a great experince for our family.

4-night trip

10/10

Great stay, great staff. Loved the resort and the activities and shows. Overall a great experience

7-night trip

10/10

My second time here and it was all around great! love the wildlife and the property!!

7-night trip

10/10

Always nice to stay here. Staff is awesome and the food is great. The only negative was there was so much seaweed on the beach it was hard to walk or get into the ocean.

4-night trip

8/10

Staff excellent, food average, great entertainment, beach is rocky, select pools n clubs excellent, wildlife, especially the monkeys were fantastic!

4-night trip

8/10

Great Family Resort

9-night trip

10/10

So many things were included and lots of animals roaming around

3-night trip

8/10

beach wasnt great but everything else was amazing

7-night trip

10/10

I had a great time , everything was so convenient, I

6-night trip

10/10

The food was amazing!!! The activities around the resort added bonus! Everything within walking distance. The food stalls and how they show case Mexican culture is beautiful. Our favourite all inclusive stay this far!

5-night trip

8/10

Pools and restaurants shut down.

7-night trip

10/10

Cool trails and pathway system throughout the resort.

7-night trip

8/10

Just spent a week at Sandos Caracol Eco Resort. The resort itself was excellent from the staff, the rooms, the activities, and the food selection. The beach is not the best that’s for sure but that is something out of the resorts control. Highly recommend the a la carte restaurants. This resort does not deserve the negative reviews it receives.

7-night trip

10/10

We went to the Riviera restaurant twice and Alejandro Luis, and Jazmin were phenomenal when it came to their customer service! The second time we went we didn’t have a reservation but Jazmin took really good care of us and was able to accommodate our unplanned dinner. Alejandro and Luis were our waiters and they were amazing! Definitely recommend Sandos for families traveling with little ones. We will forsure be back!

5-night trip

6/10

beautiful rooms well cleaned. very greatful when my son got sick the staff was amazing. wouldn't let me do a thing. staff on resort is amazing. all facilities were great activites at pools were so much fun.

7-night trip

10/10

Great for kids

5-night trip

10/10

This place was great! Lots of things to do right at the resort. Lots of wildlife. Great food options. Solid entertainment. 10/10 would recommend.

6-night trip

8/10

Overall good

7-night trip

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Sandos Caracol Eco Resort & Water Park All Inclusive

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Reviews

Popular amenities

Main amenities (12)

Feel at home (6)

Room options

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Eco Family Suite

Highlights

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Eco Family Superior

Highlights

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Superior Select Adults Only

Highlights

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Penthouse Select Adults Only

Highlights

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Deluxe Select Adults Only

Highlights

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Pool View 1 Bedroom Suite

Highlights

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Pool View Penthouse

Highlights

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Pool View Superior

Highlights

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Eco Family Penthouse

Highlights

View all photos for Suite Premium with Garden View

Suite Premium with Garden View

View all photos for Suite Superior with View

Suite Superior with View

View all photos for Suite Premium with Garden View

Suite Premium with Garden View

View all photos for Suite Superior with View

Suite Superior with View

View all photos for Suite Superior with View

Suite Superior with View

Suite Premium with Garden View

View all photos for Suite Premium with Garden View

Suite Premium with Garden View

View all photos for Suite Superior with View

Suite Superior with View

View all photos for Suite Superior with View

Suite Superior with View

View all photos for Suite Premium with Garden View

Suite Premium with Garden View

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Suite Superior with View

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Suite Superior with View

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Suite Master with Pool View

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Suite Premium

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Room Superior

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Suite Premium with Pool View

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Suite Premium

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Room Superior with Pool View

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Suite Premium

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Suite Superior with View

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Suite Premium with Garden View

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Suite Superior with View

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