Mercure Surabaya Grand Miram

Property class: 4
Family-friendly hotel in Surabaya with 3 restaurants and spa

Choose dates to view prices

Bring the kids when you stay at Mercure Surabaya Grand Miram, and they can enjoy the free kids' club. You can visit the spa to be pampered with hot stone massages, facials, or reflexology, and Trimurti Restaurant, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. An outdoor pool, a bar/lounge, and a health club are other highlights.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Health club
  • Valet parking
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms

For families (6)

  • Free cribs/infant beds
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Refrigerator
  • Connecting/adjoining rooms available
The current price is $27
$33 total
includes taxes & fees
Sep 28 - Sep 29

Why we love this property

Work, play, and unwind
This central business district hotel offers a business center and meeting rooms. Guests enjoy spa services and 24-hour room service after work.
Culinary paradise
Savor global and Chinese dishes at 3 restaurants with poolside views. Vegan, vegetarian, and organic options delight. A cafe and bar complete the scene.
Blissful spa escape
The full-service spa offers aromatherapy, body treatments, and hot stone massages. A sauna, hot tub, and garden create a complete wellness retreat.

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Classic Room, 1 King Bed

A modern hotel room with a large bed, a desk with a laptop, a chair, and a hanging chair.

Classic Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 2 Twin Beds, City View (Classic)

A hotel room with a bed, bedside table, lamp, and a TV.

Superior Room, 2 Twin Beds, City View (Classic)

  • 24 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Premium bedding, minibar (free items), in-room safe, desk

Deluxe Suite, 1 King Bed

  • 48 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Privilege King Room, City View - 1 king size bed

A hotel room with a large bed, a desk, a chair, a small table, and a large window with a city view.

Privilege King Room, City View - 1 king size bed

  • 30 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Privilege Luxe King, Ideal for Family - 1 king size bed

Privilege Luxe King, Ideal for Family - 1 king size bed | Premium bedding, minibar (free items), in-room safe, desk

Privilege Luxe King, Ideal for Family - 1 king size bed

  • 32 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Privilege Luxe Twin, Ideal for Family - 2 single beds

A hotel room with a bed, bedside table, lamp, and a TV.

Privilege Luxe Twin, Ideal for Family - 2 single beds

  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Classic Room, 2 Twin Beds

A hotel room with a bed, bedside table, lamp, and a TV.

Classic Room, 2 Twin Beds

  • 24 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Superior Room, 1 King Bed, City View (Classic)

A modern hotel room with a large bed, a desk with a laptop, a chair, and a hanging chair.

Superior Room, 1 King Bed, City View (Classic)

  • 24 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Privilege, Suite, 1 King Bed with Sofa bed

A modern hotel room with a large bed, a view of the city, and a decorative wall piece.

Privilege, Suite, 1 King Bed with Sofa bed

  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Privilege, Twin Room, 2 Twin Beds, City View

Privilege, Twin Room, 2 Twin Beds, City View | Premium bedding, minibar (free items), in-room safe, desk

Privilege, Twin Room, 2 Twin Beds, City View

  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Studio Suite Room, Ideal for Family - 1 king size bed

Studio Suite Room, Ideal for Family - 1 king size bed | Premium bedding, minibar (free items), in-room safe, desk

Studio Suite Room, Ideal for Family - 1 king size bed

  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

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About the neighborhood

Map
Jl Raya Darmo 68 - 78, Surabaya, East Java, 60189

What's nearby

  • Taman Bungkul - 7 min walk - 0.7 km
  • House of Sampoerna - 11 min walk - 1.0 km
  • Lapangan Thor Stadium - 14 min walk - 1.2 km
  • Surabaya Zoo - 15 min walk - 1.3 km
  • Surabaya Town Square - 2 min drive - 1.7 km

Getting around

  • Surabaya (SUB-Juanda) - 36 min drive
  • Surabaya Gubeng Station - 13 min drive
  • Surabaya Pasar Turi Station - 16 min drive
  • Tandes Station - 24 min drive
  • Ngagel Station - 18 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Pulau Sentosa, Seafood Market - ‬1 min walk
  • ‪Sinar Bintoro / Citi Shop - ‬2 min walk
  • ‪Coffee Cafe - ‬2 min walk
  • ‪Ka Soh Restaurant - ‬4 min walk
  • ‪Hurricane Grill - ‬4 min walk

About this property

Mercure Surabaya Grand Miram

  • Bring the kids when you stay at Mercure Surabaya Grand Miram, and they can enjoy the free kids' club. You can visit the spa to be pampered with hot stone massages, facials, or reflexology, and Trimurti Restaurant, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. An outdoor pool, a bar/lounge, and a health club are other highlights.

At a glance

Hotel size

    • 257 rooms
    • Arranged over 14 floors

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Free children's club

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free onsite self parking
    • Onsite valet parking (IDR 50000 per day)
    • Onsite RV/bus/truck parking (fees apply)

Transfers

    • Airport shuttle (available 24 hours)*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Grocery/convenience store
  • Children's menu

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Health club
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Locally sourced food is prioritized
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • Uses some LED lighting
  • Comprehensive food waste policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path to elevator
  • Handrails in stairways
  • Front entrance ramp
  • Wheelchairs available on site
  • Visual fire alarm
  • Doorbell and phone notification
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool access ramp on site
  • Hardwood flooring in room

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Alarm clock
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Fireplace

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone
  • Desk chair

Food and drink

  • Chef
  • Refrigerator
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Vouse has 7 treatment rooms including rooms for couples. Services include hot stone massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

Trimurti Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Reservations are required. Open daily.
Lan Hua Chinese Restoran - This restaurant specializes in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Coffee Cafe - This café specializes in international cuisine and serves dinner only. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.
Ebisu - This restaurant specializes in Japanese cuisine and serves dinner only. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 158000 for adults and IDR 79000 for children
  • Airport shuttle service is offered for an extra charge of IDR 220000 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for IDR 350000.0 per night

Parking

  • Valet parking costs IDR 50000 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Property Registration Number 9120204730152

Also known as

Mercure Hotel Surabaya
Mercure Surabaya
Surabaya Mercure
Mercure Surabaya Hotel
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Mercure Surabaya
Mercure Surabaya Grand Miram Hotel
Mercure Surabaya Grand Miram Surabaya
Mercure Surabaya Grand Miram Hotel Surabaya

Frequently asked questions

Does Mercure Surabaya Grand Miram offer free cancellation for a full refund?

Yes, Mercure Surabaya Grand Miram does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mercure Surabaya Grand Miram?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Mercure Surabaya Grand Miram?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Mercure Surabaya Grand Miram?

Yes, there's free self parking. RV/bus/truck parking is available.

Is airport shuttle service offered by Mercure Surabaya Grand Miram?

Yes, an airport shuttle is available. The charge is IDR 220000 per vehicle one way.

What are the check-in and check-out times at Mercure Surabaya Grand Miram?

Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.

What is there to do at Mercure Surabaya Grand Miram and nearby?

Mercure Surabaya Grand Miram has a spa, an outdoor pool, and a health club, as well as a picnic area and a garden.

Are there restaurants at or near Mercure Surabaya Grand Miram?

Yes, there are 3 onsite restaurants, featuring international cuisine, pool views, and poolside dining.

What's the area around Mercure Surabaya Grand Miram like?

Mercure Surabaya Grand Miram is in Surabaya Center, a short 9-minute walk from Taman Bungkul and 15 minutes' walk from Lapangan Thor Stadium.

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Reviews

Mercure Surabaya Grand Miram Reviews

7.8

Good

7.8

Cleanliness

7.8

Location

8.0

Staff & service

7.4

Property conditions & facilities

Reviews

Verified review

8/10 Very good

The staff are friendly and helpful
Verified review

8/10 Very good

There are many different selection of breakfast
Verified review

10/10 Exceptional

SURABAYA OCTOBER 2024

Really nice hotel. Rooms are good. Staff were all really super friendly and helpful. My only negative point was the prices in the hotel coffee shop. A beer was probably 3 times the cost of a bar outside so it felt like you were being ripped off to support the hotel and its staff.
Verified review

8/10 Very good

Okay for what you pay for
Verified review

8/10 Very good

SURABAYA JULY 2023

Nice hotel in a good location in Surabaya CBD. Staff were also very firendly and helpful. Like a lot of hotels post pandemic though the hotel is starting to show its age a little bit so will need renovating at some stage before too long.
Verified review

8/10 Very good

Was oké
Verified review

8/10 Very good

For Surabaya (as a non-tourist destination) I like staying here (many times) Nothing stands out, but nothing disappoints either. My rate would be 4 stars.
Verified review

6/10 Good

They gave me 2nd floor room. So noisy. Some fellas were banging and doing construction at 12:30am!
Verified review

8/10 Very good

Staff were great but the service was so slow. Evening meal in the bistro was disgraceful but in the Japanese restaurant it was great but again, very slow. No quiet areas where you can bring your own drinks to sit and relax. Pool is not at all what is shown and you can't get an alcholic drink there either. Have to compliment your staff though.
Verified review

6/10 Good

The TV was not working and couldnt get a usb charger / was pretty dark in the room
Verified review

8/10 Very good

本旅館的地點在泗水市中心，對於需要每日去不同目的地的商務旅客而言，車程與行車時間比較容易控制。旅館比較舊了一些，但維護的還算不錯。服務人員都很友善，協助都來的很快。早餐算是豐富。晚上也十分安靜。
Verified review

10/10 Exceptional

Surely i will come back to stay
Verified review

4/10 Fair

名称はミラムではなくみラマｄす 設備が古くなってきており清掃が追いついていない
Verified review

10/10 Exceptional

Gut
Verified review

10/10 Exceptional

tidak disediakan sikat gigi spt hotel lain
Verified review

8/10 Very good

平價優質的飯店

地點：可。 交通：普通，位於Jl. Raya Darmo 大路上是少數有完整人行道的路，有公車，交通繁忙。 硬體設備：佳，有電視，空間可，不提供一次性牙刷牙膏。浴廁大，熱水器溫控不大好，水量足，有乾式分離。床、被、枕舒適性佳。有游泳池、健身房等設施。 清潔：乾淨，臥房地板是貼皮木紋地板，床單被套均乾淨。 服務：優，員工訓練有素也積極處理問題。 周遭環境：安靜，雖然在車水馬龍的大路上，但飯店內並不會聽到聲音。 網路：可，有提供免費wifi ，速度不錯。 停車場：有。 早餐：豐盛，可選擇是否加早餐。 價格：便宜，CP值高。
Verified review

6/10 Good

Dusty Room lacking maintenance

We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.
Verified review

4/10 Fair

あまり対応よくない
Verified review

6/10 Good

6박동안 객실 청소와 서비스 문제로 매우 불편했음. 타올부족으로 거의 매일 재요청을 해야했고 바닥청소도 깨끗하지 못했으며 세면대와 샤워부스는 배수가 잘 되지않아서 방을 바꿨음에도 불구하고 계속 막혀서 불편했음. 6박으로 체크인했는데 5박째 되는날 카드키가 안되서 연장해야했음. 같이 간 사람도 같은 문제가 있어서 카드키를 연장해야했음.
Verified review

8/10 Very good

The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist
Verified review

8/10 Very good

After all just 👌

It was ok The hotel is old but still nice Japanese restaurant was very expensive and the ramen noodles not so tasty.
Verified review

8/10 Very good

Mercure Surabaya review

Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants
Verified review

10/10 Exceptional

Nice hotel, decent price, close to downtown, friendly staffs.
Verified review

8/10 Very good

スタッフが愛想良くて親切だった。部屋はトイレの便座が上げたままにできず座らないと用を足せないなど若干のメンテが必要。
Verified review

4/10 Fair

泗水美居

床單沒換有很大髒汙，早上8點服務生無故敲門，說要檢查廁所，我並沒有要求或通知要檢查廁所。昨天才搭飛機到泗水，一大早就被吵起來。