Got a room on the unknown 7th floor. Lift only goes to 6th floor. Not mentioned anywhere that there is a top floor without lift. After walking along corridoors for a while we finally got to the last door. When we opened it we were hit by a horrible stinch. Smelled like sewer and mold, and it was intense!! Sadly the room smelled the same! Went to the front desk to complain and get a new room. The guy working there knew no English, and very little German. We got no help. He wrote our names down that we wanted another room, but we had to stay in that smelly room 1 night. It was horrible. And it also turned out the shower didn't work properly. You could only get very hot or almost boiling water in it.
The day after, we heard nothing from the front desk and had to go down and ask about getting a new room one more time. We did get one a lot smaller than we had booked, but at least it didn't have that sewer smell.
And the first night the fire alarm went off 3 times. All false alarms. The fire brigade turned something off in the end, and it finally got quiet. The next night the alarm went off again! This time the firebrigade supervisor was not happy. He told the personell that they had to get it fixed asap, as there had been 4 false alarms in less than 24 hours. And if they got another alarm later on they would not come. Did not feel safe hearing that!
Then I asked for a refund for the first night, and was told a story about how they could not give me a refund since I had booked th