My stay at this hotel was deeply disappointing and negatively impacted our family’s beach trip. The entire building, including the elevator, reeked of stale cigarette smoke despite “No Smoking” signs everywhere. The property felt old, outdated, and poorly maintained, with a persistent moldy and mildewy odor in our room. I booked a 2-bedroom, 2-bathroom unit, but it was just two separate rooms awkwardly connected by a door. The smell was so bad I had to buy an air freshener, which barely helped.
The room setup was misleading. The listing promised two queen beds, a sofa bed, and a futon, but we got one queen bed, one king bed, a sofa bed, and no futon—just a random end table and a single chair in its place. This was a problem since we needed the extra bed.
There’s no front desk or on-site staff, which made communication frustrating. All interactions were through email, text, or the hotel.com app. If you need to speak to someone in person, you’re directed to a store across the street, but only between 8 AM and 4 PM. Building access was also inconvenient, with the entrance on the side of the property rather than a proper front door.
Even basic amenities were lacking. The broom provided was rusted, falling apart, and came without a dustpan, forcing us to use paper plates to clean up. Overall, this hotel was a letdown. We dreaded returning to it after our days at the beach. 0/5—do not recommend.