Escape to Casa Neptuno, a haven with lush gardens and private yards. Unwind in your tranquil retreat, connect to WiFi in public areas, or take advantage of valet parking and luggage storage.
At Casa Neptuno, you'll be within a 10-minute drive of Costa Maya Port.
At a glance
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Hotel size
6 rooms
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
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Special check-in instructions
The property charges 4 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 AM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
No cribs (infant beds)
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
LOCAL_PARKING
Parking
Free onsite valet parking
Onsite parking includes off-street options
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Other information
Designated smoking areas
No alcohol served onsite
Property amenities
Services
Front desk (limited hours)
Luggage storage
Facilities
Garden
Room amenities
Home comfort
Ceiling fan
Sleep well
Bed sheets provided
What to enjoy
Yard
Freshen up
Free toiletries
Towels
Toilet paper
Fees & policies
Optional extras
Credit card charges are subject to an extra charge of 4 percent
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard, American Express
Also known as
Casa Neptuno Mahahual
Casa Neptuno Guesthouse
Casa Neptuno Guesthouse Mahahual
Frequently asked questions
Does Casa Neptuno offer free cancellation for a full refund?
Yes, Casa Neptuno does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Casa Neptuno?
Sorry, pets aren't allowed.
Is parking offered on site at Casa Neptuno?
Yes, there's free valet parking.
What are the check-in and check-out times at Casa Neptuno?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Casa Neptuno and nearby?
Casa Neptuno has a garden.
Does Casa Neptuno have any outdoor private spaces?
Yes, every room features a yard.
What's the area around Casa Neptuno like?
Casa Neptuno is located a short 6-minute walk from Mahahual Beach.
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