6/10 Bueno
8 nov. 2025
When booking we did not know the hotel was under construction. We had travelled over night and wanted to rest once checked in. We saw construction signs in the lobby.. once in the room, we seemed to be right under the construction as the walls were shaking. When we went to the manager to see what could be done (we desperately needed sleep) she just said sorry and that it would be done in a few hours. They wouldn’t move us to a room further (said fully booked) nor offer any compensation for the inability to sleep. She seemed to take the request personally as she seemed agitated. I asked how long the construction had gone on, and she confirmed it had been underway for over a month. We booked 2 weeks after it had started and there was no communication on their website. When I mentioned this, the manager said “well we have signs around the hotel” I asked if she was aware that people booking online and states away won’t see the paper signs? She said she can’t control the website. Mind you, I looked at both the website and hotels.com because I was looking at rates. I have worked in the hotel business for years prior and understand some things are out of our control, however the lack of communication on the site and empathy from the manager left a bad taste and overshadowed the beauty of the hotel. I attempted to email the owners to give them a chance to make it right, but no response. Until the construction is done, if you want any peace before night, don’t book.
Holly
Holly, se hospedó 3 noches
Opinión verificada de un huésped de Hoteles.com
