From the moment we arrived, the Cambria Hotel made an excellent impression. The property was immaculate, clean, beautifully maintained, and the décor was absolutely phenomenal. It gave off an upscale and welcoming vibe that set the tone for our stay.
The front desk staff were exceptional very kind and helpful. They even allowed us to check in early, which was a huge plus. Shout-ou to the valet team: while the gentleman who greeted us upon arrival seemed a bit preoccupied on his phone and did not acknowledge us, the valet who assisted us at checkout more than made up for it. He was warm, attentive, offered us cold bottled water, and sincerely wished us safe travels. That kind of hospitality goes a long way!
Unfortunately, a severe storm rolled through during the night, and it knocked out several electrical components in our room, including the TV, some power outlets, and the AC. At 1:00 AM, we were offered a room change by the front desk staff, which was thoughtful, but not ideal considering how late it was and that we were checking out in a few hours. We decided to stay put and make the best of it. In response, the hotel refunded our parking fee (since our room was prepaid through a third party), which we appreciated.
I also want to commend the morning team. The maintenance technician was already on his way to our room to address the issue even before I went to the front desk, which shows great internal communication and responsiveness.
