Disappointing Stay – Great Location, Poor Hotel Experience
The hotel is in a great location, right on Paseo de Montejo, which was definitely the highlight of our stay. Unfortunately, the hotel itself was not what I expected, and overall, we did not have a pleasant experience.
The room lacked even some of the most basic amenities. There were no hand or face towels, tissues, shower caps, soap dishes, or cups to rinse your mouth after brushing your teeth. The only toiletries provided were shampoo, conditioner, and a small bar of hand soap.
When we requested extra towels, we were told they were out. We also had to repeatedly ask for clean towels. Our sheets were never changed during our stay. There were spider webs around the bathroom mirror, and a small plastic zip tie that did not belong to us remained in the room for several days, which made us question how thoroughly the room was being cleaned.
To make matters worse, the beds were extremely hard and uncomfortable.
For a hotel in such a prime location, I expected a much better level of cleanliness, housekeeping, comfort, and customer service.
Unfortunately, the location alone was not enough to make up for the disappointing experience. I would not stay here again, and I would not recommend it based on our experience.