Shangri-La Suzhou

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Shangri-La Suzhou puts you within a 10-minute drive of Lingering Garden and Shantang Street. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Cafe Soo, one of 2 restaurants, which serves international cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a health club, and a 24-hour fitness center are other highlights at this luxurious hotel. The property is just a short walk to public transportation: Shishanlu Station is 10 minutes and Shajinqiao Station is 13 minutes.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Children's pool
  • Hot tub
  • Room service

For families (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Private bathroom
  • Separate bathtub and shower
The current price is $75
$87 total
includes taxes & fees
Sep 27 - Sep 28

Why we love this property

Business meets pleasure
Located in a business district with 11 meeting rooms, this hotel offers a full-service spa, sauna, and hot tub for post-work relaxation.
Dining delights
Taste the world at 3 restaurants featuring international and Chinese cuisine. A cafe and bar add options, while buffet breakfast starts each day deliciously.
Spa sanctuary
This hotel boasts a full-service spa, sauna, and rejuvenating hot tub. A 24-hour gym, health club, and peaceful garden complete the wellness experience.

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Premier Room, 1 King Bed, City View (Skyline)

A hotel room with a sofa, armchair, bedside table, lamp, and a bed.

Premier Room, 1 King Bed, City View (Skyline)

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe King

A hotel room with a large bed, a desk, a chair, and a view of the city.

Deluxe King

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin

A high-rise building with a distinctive architectural design, surrounded by a cityscape at dusk.

Deluxe Twin

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Horizon Deluxe King

A hotel room with a large bed, a desk, a chair, a TV, and a view of the cityscape.

Horizon Deluxe King

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Horizon Deluxe Twin

A hotel room with two beds, a desk with a TV, a chair, a small table, and a large window with a view.

Horizon Deluxe Twin

8.0 out of 10
Very good
(1 review)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Premier Room, 1 King Bed, City View (Skyline)

A woman sitting in a chair by a large window with a city view.

Premier Room, 1 King Bed, City View (Skyline)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Suite King

A hotel room with a large bed, a chair, a small table with a lamp, and a view of the city through large windows.

Executive Suite King

  • City view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Double Room

In-room safe, desk, blackout drapes, soundproofing

Deluxe Double Room

  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Horizon, Premier Room, 1 King Bed

A hotel room with a large bed, a TV mounted on the wall, a desk, and a chair.

Horizon, Premier Room, 1 King Bed

  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Horizon Deluxe King

A hotel lobby with a reception desk, seating area, and a bookshelf.

Horizon Deluxe King

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premier Room, 1 King Bed, Hill View (Skyline)

A room with a large window, a telescope, a lamp, a sofa, and a table with a plant and a mug.

Premier Room, 1 King Bed, Hill View (Skyline)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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About the neighborhood

Map
168 Ta Yuan Road, Suzhou New District, Suzhou, Jiangsu, 215011

What's nearby

  • Soody Candy Land - 2 min drive - 2.1 km
  • Suzhou Water Park - 2 min drive - 2.4 km
  • Suzhou Canal Park - 3 min drive - 2.7 km
  • Lingering Garden - 4 min drive - 3.7 km
  • Hanshan Temple - 5 min drive - 4.6 km

Getting around

  • Wuxi (WUX-Shuofang) - 41 min drive
  • Suzhou New District Railway Tram Stop - 22 min drive
  • Suzhou Railway Station - 23 min drive
  • Suzhou North Railway Station - 32 min drive
  • Shishanlu Station - 10 min walk
  • Shajinqiao Station - 13 min walk
  • Luoxingqiao Station - 15 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪やきとり大吉 - ‬4 min walk
  • ‪一炉一会炉端烧 - ‬1 min walk
  • ‪神宮 - ‬2 min walk
  • ‪Takuya - ‬3 min walk
  • ‪Shang Palace | 夏宫 - ‬1 min walk

About this property

Shangri-La Suzhou

  • Shangri-La Suzhou puts you within a 10-minute drive of Lingering Garden and Shantang Street. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Cafe Soo, one of 2 restaurants, which serves international cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a health club, and a 24-hour fitness center are other highlights at this luxurious hotel. The property is just a short walk to public transportation: Shishanlu Station is 10 minutes and Shajinqiao Station is 13 minutes.

At a glance

Hotel size

    • 390 rooms
    • Arranged over 51 floors

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 21
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

Children

    • Babysitting*

Pets

    • Pets not allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Electric vehicle charging point on site

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Tennis
  • Shopping
  • Golfing nearby

Working away

  • Business center
  • 11 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • 24-hour fitness center
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • Television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Dining

Cafe Soo - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Shang Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 128 per person
  • Airport shuttle service is offered for an extra charge of CNY 900 per person (one-way)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for CNY 349.8 per night

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The listed child breakfast fee applies to guests age 11 and younger.

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Also known as

Hotel Shangri-La Suzhou
Shangri-La Hotel Suzhou
Shangri-La Suzhou
Shangri-La Suzhou Hotel
Suzhou Shangri-La
Suzhou Shangri-La Hotel
Shangri La Hotel Suzhou
Shangri La Suzhou
Shangri La Suzhou
Shangri-La Suzhou Hotel
Shangri La Hotel Suzhou
Shangri-La Suzhou Suzhou
Shangri-La Suzhou Hotel Suzhou

Frequently asked questions

Does Shangri-La Suzhou offer free cancellation for a full refund?

Yes, Shangri-La Suzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Shangri-La Suzhou?

Yes, there's an indoor pool and a children's pool.

Are pets allowed at Shangri-La Suzhou?

Sorry, pets aren't allowed.

Is parking offered on site at Shangri-La Suzhou?

Yes, there's free self and valet parking. Electric vehicle charging is available.

Is airport shuttle service offered by Shangri-La Suzhou?

Yes, an airport shuttle is available. The charge is CNY 900 per person one-way.

What are the check-in and check-out times at Shangri-La Suzhou?

Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Shangri-La Suzhou and nearby?

Practice your swing on the tennis courts. Indulge in a treatment at the spa and soothe your senses in the hot tub. Shangri-La Suzhou also has an indoor pool and a 24-hour fitness center, as well as a sauna and a garden.

Are there restaurants at or near Shangri-La Suzhou?

Yes, there are 2 onsite restaurants, featuring international cuisine.

What's the area around Shangri-La Suzhou like?

Shangri-La Suzhou is in Huqiu District, a short 10-minute walk from Shishanlu Station.

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Reviews

Shangri-La Suzhou Reviews

9.2

Wonderful

9.2

Cleanliness

8.2

Location

9.2

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast offered a wide variety of choices and was delicious. (6 reviews)
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From real guest reviews summarized by AI.
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Reviews

Verified review

10/10 Exceptional

All was good and clean
Verified review

10/10 Exceptional

Nice, clean and friendly hotel
Verified review

10/10 Exceptional

Very well maintained, friendly staff and good location for restaurants and malls and museum.
Verified review

10/10 Exceptional

Great location, close to Paradise Walk. Good breakfast.
Verified review

8/10 Very good

Good location and good hotel

Good hotel and location is very good. The hotel is near CBD and closed a fashion shopping mall. The closed restaurant is very well and choice is vast.
Verified review

10/10 Exceptional

A very memorable experience

Very happy with the excellent services and the staff are very friendly and helpful. The room is very comfortable and clean.
Verified review

10/10 Exceptional

Negative: though not the hotel’s fault but something to keep in mind. Some of the hotel guests can be a bit rude and self centered. I was next inline for check in but a hotel guest just walk right up to the counter from the side as I was about to take my turn. I also noticed some hotel guests can be very loud. I have stayed at this hotel twice to date and it happened twice. Positive: the manager at the hotel did a nice job of handling my situation when I was checking in. She was professional and friendly and even offered for her staff to help me with my bags. The hotel is across the ST from a nice mall, in a good location, clean and the guest rooms are spacious. I had a chance to meet the housekeeper. His name is Mr. Zhai, Peng, a young fellow and friendly. He did a nice job on the housekeeping.
Verified review

10/10 Exceptional

As my first time overseas and to a country that doesn’t speak English, the staff were exceptional and extremely helpful and knowledgeable and most could speak a little bit of English. No problem was an issue for them and they went above and beyond to make sure my stay was amazing. They even showed me how to use the app needed to pay and order a didi. Breakfast was amazing with a lot choices for everyone’s taste. Would definitely recommend for anyone travelling to Suzhou
Verified review

10/10 Exceptional

In our experience, everything about this hotel was excellent. Every staff member we interacted with provided great service, usually go over and above what we expected.
Verified review

4/10 Fair

Old and smeelling
Verified review

10/10 Exceptional

Friendly and helpsom peppe. Nice room.
Verified review

6/10 Good

Average good hotel

Reasonable hotel compared to price and place
Verified review

8/10 Very good

This is my third time staying at this hotel and I will stay here again when I come to Suzhou next time.
Verified review

8/10 Very good

Breakfast good, but no bbutter
Verified review

6/10 Good

Hotel is getting a bit old, aircon needs to be set to 16 deg to cool a little. Good location though.
Verified review

8/10 Very good

Cleaness
Verified review

2/10 Poor

Terrible Service
Verified review

4/10 Fair

Staff at this 5 star hotel is terrible. They don't know any language except Chinese. It is unbelievable that 5 star hotel doesn't have English speaking staff. Not at the reception, not at breakfast restaurant not anywhere. At checkout I wanted to pay for my laundry service where after 20 minutes of "just a moment sir", after each of my question "what are you doing", I discovered that they didn't understand what I want but they was trying to locate my shirts which was delivered to my room a day before!!?? While I was waiting on the reception, their air-condition was broken and everyone at hotel lobby was sweating since huge humidity. They do not understand a simple word which is not in Chinese. Not to mention room "smoking smell" and burn marks on carpet on a "non smoking" floor, where they offer to me that staff come and open a window and allow fresh air to "clean" the smell. Not a 5 star service, and not for sure 5 star hotel. I stayed many times at other Shangri-La hotels and this Suzhou one is not even close to Shangri-La quality and service. Should avoid for your stay at Shangri-La Suzhou!
Verified review

10/10 Exceptional

Tres bien, bon petit déjeuner et bon emplacement !
Verified review

10/10 Exceptional

朝食は良かった
Verified review

10/10 Exceptional

早餐食物多樣化、豐富
Verified review

10/10 Exceptional

Fantastisk fint hotell med alle fasiliteter
Verified review

10/10 Exceptional

親戚のために予約しましたが、朝食も美味しくスタッフも親切で、素晴らしかったです。
Verified review

10/10 Exceptional

全て良し
Verified review

6/10 Good

朝食はおいしい

写真に洗浄機付きトイレが映っていたので、近隣より少し高かったけど予約しました。実際の部屋には設置されていませんでした。シャングリラホテルなら標準と思っていましたが、この点だけは残念でした。