Disappointing Cleanliness, Even After Changing Rooms
Our stay at Grande Beach Hotel was disappointing, primarily due to cleanliness issues. When we arrived, the air conditioner in our original room had a strong musty smell, the balcony chairs were dirty, and the bedsheet was stained.
We requested a room change, and while the second room was an improvement in some areas, it still had cleanliness issues. Thankfully, the air conditioner worked well without the musty smell, and the balcony chairs were cleaner. However, we once again found a stained bedsheet, along with a towel that also had a stain.
I appreciate that we were able to change rooms, but finding stained linens in both rooms was frustrating. Guests should be able to expect clean bedding and towels without having to inspect everything upon arrival.
Overall, the second room was better, but the repeated cleanliness concerns left us disappointed. Housekeeping and attention to detail definitely need improvement.