Pros - staff were great, so friendly & helpful, pool is amazing - we had a pool in our room which was great and perfect temp. Room size is really generous & spacious for the Eurphoria suite. Gym is one of the best hotel gyms . Spa is beautiful & really enjoyable experience, the messages are great. Water all round hotel, fruit at breakfast, toiletries quality of body wash/ shampoo etc was excellent. coffee machine in room with a big fridge, Towels were always stocked. They have an app which is great and staff super responsive on WhatsApp, pool food was good too!
Cons - a few areas where the hotel let itself down and to be a true 5 star I think it needs to be better at certain areas, firstly, there should be speakers in the room, although room was big it was lacking , the hotel did also not replace the vanity kits which was very frustrating, I believe there should be a free shuttle into Fira, instead taxis are really expensive and the hotel use a 3rd party company that charge more than local taxis. The coffee at breakfast was terrible, there was only a limited choice of different eggs. For a 5 star hotel it should not be machine coffee and should cater for omelettes, fried , poached etc. there was constant rubbish left around the bins not collected which is not pleasant. Parts of the hotel were “closed for renovation” - restaurant/ vitamin bar/gift shop. This felt like a cover up for not opening due to quieter times which is quite misleading & we observed no construction
