I stayed at this hotel in Mallorca with a friend, and while there were certainly some positives, a few negative aspects left us very disappointed.
The good:
The hotel has a great location — close to everything you need, and the surrounding area is beautiful. The food was genuinely good, with a wide variety of options, and the dishes were well-prepared. The reception staff were friendly and helpful, and in general, the hotel was clean and fresh.
The not-so-good:
There were no pool towels provided, which was inconvenient. Our room had a faint smell of urine, possibly due to the detergent used — a change in laundry products might help. Unfortunately, some of the girls working at the pool bar were quite rude, which impacted the overall experience.
One particularly unpleasant moment was during breakfast — service was officially available until 10:30, but at 10:31, the lights were turned off abruptly, leaving guests to eat in the dark. It gave a strong feeling of being unwelcome or in the way.
The unacceptable:
The entertainment included the use of live animals, which we found extremely disturbing. This is not only unnecessary but deeply unethical. Animal cruelty has no place in tourism or hospitality, and for this reason alone, we would never choose to stay at this hotel again.
We hope the management takes these concerns seriously, especially regarding the treatment of animals. With some changes, this could be a great hotel — but until then, we cannot recommend it.
