Fire Mountain Lodge

Cold water only, thermostat didn't work, nor did the TVs in the bedrooms. Smugs on table tops, counters, and stove top. Drier was overflowing with lint and washer Had detergent caked on place where bleach goes. Had to reach in all 3 toilet tanks to make them flush. Missing glasses and dishes. Looked like there should have been sets of 8. No front desk and no answer when calling the number provided. Another couple had arrived and hadn't received the room number or code and also could not get and answer on the number provided. Hotels.com tried to get us some compensation but the hotels refused. What a shame...nice place otherwise.

It was not feeling well while we entered the suite: not cleaned at all, at 5:30pm. We called the customer service and reported the issue. We were offered discount on another location, however, we came with another family with three nights total here, we don't want to separate with them and move all lugages come and forth...we were asking an alternative solution. The lady on the phone was nice but she didn't have enough authority to do more. She reported to her manager and eventually, they offered us: a free night, and a full set of cleaned tower and bed cover, but we have to picked up from a nearby location and DIY ourselves. We accepted this, as it took us almost one hour but we saved almost 500 bulks!

We had modest expectation of this place based on the past review. What can I say? We are Very disappointed with this place. First, there are no on-site staff with this property. Anything you request you have to call, a major in-convenience. Plus, the check-in time is set at a very late time of 5pm. The rooms are extremely small, the bed basically occupies 70 to 80 percent of the room size, make it almost impossible to navigate inside the bedrooms. The living room's carpet is all creased up and posed as a walking hazard. Now parking. It's simply unparkable! It's so tiny that even you manage to park you can't even open the door, let alone to get stuff in or out of the car. This is the worst place ever stayed. I should've stayed in a regular hotel in retrospect.

Our stay was amazing, the premises was well cared for and well organised. The support service was excellent and bedding was very comfortable