View over the castle was great! Everything else was highly disappointing.
Upon check-in they tried charging us the room again even though the monies had already been taken when we booked the room, my husband had to prove it before they double checked their own system (crazy!) We chose Hart & Garter as it has a spa, poor advertising meant guests actually have to pay extra for this and not even the hotel could advise where this was stated, instead advised they are looking at the advertising next week as it is misleading (again poor Customer Services) Then came bed time, the springs in one of the mattresses were all popped out (we booked the superior king room and it was 2 singles pushed together) Called reception in the morning and asked for the manager as my wife barely slept, they sent house keeping who asked to inspect the mattress! After seeing the springs before even feeling them she apologised and advised she would put the room out of service, there is no way you wouldn’t notice these when changing the bed, wish I’d taken a photo.
We did get around 45% refund but we certainly won’t be returning here, we’ll stay at the Macdonald for sure next time!