The location and surrounding area are very good. It is convenient to get from the airport to the hotel by Metro, which was especially helpful for us as we checked in quite late at night.
However, one thing I found quite disappointing for a 4-star hotel was that there was no kettle or even basic tea/coffee facilities in the room. I called reception to ask for a kettle simply to boil some water and was told that borrowing one would cost €5 per night. I found this rather unreasonable and not what I would expect from a 4-star hotel.
The staff were not unfriendly, but at the same time we did not really feel any particularly warm or welcoming gestures during our stay.
Breakfast, on the other hand, was very enjoyable. If you value quality rather than having a huge variety of food, I would rate the breakfast highly. Personally, I prefer quality over quantity, and I was very satisfied with it. We also really enjoyed having breakfast in the beautifully designed restaurant, which combines a contemporary atmosphere with traditional Portuguese style.
Overall, the hotel has a good location and a very pleasant breakfast experience, but the lack of basic in-room facilities such as a kettle, together with the €5-per-night charge to borrow one, was quite disappointing for a 4-star property.