Review Coco Reef Resort
My adult daughter and I stayed 7 nights at this beautifully located beachside hotel. Its greatest strengths are the spectacular ocean views, lovely private beach and abundance of sunbeds, meaning it never felt crowded. The beach also connects seamlessly with Elbow Beach and Coral Beach, making for wonderful daily walks. The swimming pool looked inviting, although the water was still too cool for us in April. Staff in the dining room and bar were friendly and polite, and the local lady who cleaned our room was excellent throughout.
Sadly, Reception fell far below the standard expected at a hotel of this price.
At 79 years old, I was curtly told there was nobody available to help with our heavy luggage to and from Block 4, the hotel’s furthest building. We eventually found, loaded and pushed a trolley ourselves up the slope to Reception. Despite a 3pm check-in, our room was not ready until 6pm, yet no apology, refreshments, beach towels or goodwill gesture were offered.
What made this particularly difficult to excuse was seeing the same older Receptionist later leave Reception unmanned to personally chauffeur two young, fit male journalists around the hotel buggy during King Charles’ visit, laughing and joking as she escorted them to their rooms.
That contrast in treatment sadly marred what could otherwise have been a very enjoyable stay.