My stay at Château & Spa de la Commanderie was extremely disappointing. First, the room was freezing because the heater was completely out of order. While the hotel advertises a gym on its listing, it is effectively non-functional.
The wellness area wasn't much better -although the pool and spa were open, the hammam was completely broken, yet they still charged full price without any discount or prior warning. To top it off, the property is currently under construction, making the stay disruptive. Even worse, their most expensive room is located at street level with large windows directly facing the sidewalk, leaving you completely visible to anyone walking by outside with zero privacy. When issues arose, their support was non-existent -management remained completely unresponsive even when Hotels.com staff attempted to reach out on my behalf to resolve the situation.
I cannot recommend this property until management addresses their maintenance issues, price transparency, guest privacy, and basic customer service.