I chose this hotel primarily because it has a swimming pool. Since I was traveling with my children, we were looking forward to spending time together at the pool, and that was one of the main reasons I booked this hotel.
Unfortunately, the pool was closed for maintenance on Monday and Tuesday. This information was not mentioned when I made the reservation, nor was it communicated during check-in. I only found out after asking the staff myself, which was quite disappointing.
If the hotel plans to close one of its main amenities for maintenance, I believe guests should be informed in advance. When an important facility cannot be provided as advertised, there should also be an appropriate response or accommodation for guests.
On the positive side, the hotel is conveniently located with easy access to many attractions, and the facilities are generally well maintained.
However, I was also disappointed with the so-called "business room." It is not a private workspace but rather an area connected to the restaurant, making it difficult to consider it a true business room for anyone needing a quiet place to work.
Overall, the hotel has a great location and well-maintained facilities, but the lack of communication regarding the pool closure significantly affected our family's stay.