Hotel Spa Santa Ana

Property class: 3
Cuenca hotel with indoor pool and restaurant

Choose dates to view prices

Hotel Spa Santa Ana is a great choice for a stay in Cuenca. Guests can splash around at the indoor pool or grab a bite to eat at the restaurant. Public transportation is close by: Gaspar Sangurima Tram Station is just 12 minutes by foot.

Reviews

6.8 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Indoor pool
  • Breakfast available
  • Steam room
  • Business center
  • 80 meeting rooms
  • 24-hour front desk
  • Arcade/game room
  • Front-desk safe
  • Self-serve laundry
  • Concierge services

Feel at home (6)

  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Elevator
  • Arcade/game room
The current price is $68
$68 total
Sep 23 - Sep 24

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Queen Room

A neatly made bed with white linens and a stack of folded towels. There is a small wooden nightstand with a bottle and glasses on it, and a wall-mounted light fixture above the nightstand.

Queen Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

A person sitting on a bed in a room with wooden paneling and a wall-mounted light fixture.

Superior Double Room

  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Bed

View all photos for Triple Room

A hotel room with two beds, a nightstand, and a vase with flowers.

Triple Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Quadruple Room

A hotel room with a neatly made bed, a white rose on the pillow, and a nightstand with a vase of flowers.

Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 3 Twin Beds

View all photos for Suite

A compact room with a bed, a small dining table with chairs, a kitchenette, and a red accent wall.

Suite

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Pdte. Córdova, Cuenca, Azuay

What's nearby

  • Calderon Park - 2 min walk - 0.2 km
  • New Cathedral of Cuenca - 3 min walk - 0.3 km
  • University of Cuenca's Orchid Garden - 5 min walk - 0.5 km
  • Río Tomebamba & Calle Larga - 7 min walk - 0.6 km
  • Alejandro Serrano Aguilar Stadium - 12 min walk - 1.0 km

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 12 min drive
  • Jose Joaquin de Olmedo Intl. Airport (GYE) - 79.9 miles/128.5 km
  • 14n - Antonio Borrero Station - 6 min walk
  • Luis Cordero (Hermano Miguel) Station - 7 min walk
  • Gaspar Sangurima Tram Station - 12 min walk
  • Unidad Nacional Tram Station - 23 min walk
  • Terminal Terrestre Station - 23 min walk

Restaurants

  • ‪Chocolateria Dos Chorreras - ‬4 min walk
  • ‪Raymipampa - ‬3 min walk
  • ‪Mansion Matilde - ‬3 min walk
  • ‪Café Del Parque - ‬3 min walk
  • ‪Coppelia Restaurante - ‬1 min walk

About this property

Hotel Spa Santa Ana

  • Hotel Spa Santa Ana is a great choice for a stay in Cuenca. Guests can splash around at the indoor pool or grab a bite to eat at the restaurant. Public transportation is close by: Gaspar Sangurima Tram Station is just 12 minutes by foot.

At a glance

Hotel size

    • 30 rooms

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets allowed (dogs and cats only, 1 total)*
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Wheelchair-accessible parking on site
    • Offsite parking within 66 ft (USD 5 per night), from 8:00 PM to 8:00 AM; reservations required

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–9:30 AM
  • Restaurant

What to do

  • Pool table

Working away

  • Business center
  • 80 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • An indoor pool
  • Arcade/game room
  • Steam room

Accessibility

  • Elevator
  • Elevator door width (inches): 61
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • 15 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Hallway handrail height (inches): 59
  • Closed captioned TV
  • Lever door handles
  • Wheelchair-width doorways
  • Wheelchair-accessible doorway width (inches): 62
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch LED TV
  • Satellite TV channels

Home comfort

  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 5 for adults and USD 5 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities are closed on Monday:
  • Indoor pool
  • Hot tub

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 50 per stay
  • Pets are allowed for an extra charge of USD 20 per pet (may vary based on length of stay), plus a one-time cleaning fee of USD 10

Parking

  • Parking is available nearby and costs USD 5 per night (66 ft away; open 8:00 PM to 8:00 AM)

Policies

Extra-person charges may apply and vary depending on property policy.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club

Also known as

suites y spa Santa Ana
Hotel Spa Santa Ana Hotel
Hotel Spa Santa Ana Cuenca
Hotel Spa Santa Ana Hotel Cuenca

Frequently asked questions

Does Hotel Spa Santa Ana offer free cancellation for a full refund?

Yes, Hotel Spa Santa Ana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Spa Santa Ana?

Yes, there's an indoor pool.

Are pets allowed at Hotel Spa Santa Ana?

Yes, cats and dogs are welcome, with a limit of 1 total. There's a charge of USD 20 per pet, per day, and there's also a deposit of USD 50 per stay. Service animals are exempt from fees.

What are the check-in and check-out times at Hotel Spa Santa Ana?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Hotel Spa Santa Ana and nearby?

Hotel Spa Santa Ana has an indoor pool and a steam room, as well as an arcade.

Are there restaurants at or near Hotel Spa Santa Ana?

Yes, there's an onsite restaurant.

What's the area around Hotel Spa Santa Ana like?

Hotel Spa Santa Ana is in Downtown Cuenca, a short 6-minute walk from 14n - Antonio Borrero Station and 3 minutes' walk from New Cathedral of Cuenca.

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Reviews

Hotel Spa Santa Ana Reviews

6.8

Good

7.2

Cleanliness

6.4

Amenities

7.8

Staff & service

7.2

Property conditions & facilities

Reviews

Verified review

6/10 Good

Breakfast didnt get serve what I need make me wait for a long time for nothing. The rest everything was good and clean.
Verified review

10/10 Exceptional

Staff was very helpful and very polite.
Verified review

10/10 Exceptional

Cuenca stay

I liked my stay in this hotel. Good service, pro stuff.
Verified review

4/10 Fair

The hotel is very pretty, very nice staff. Those are the only compliments that Ican give.
Verified review

6/10 Good

Spa, jacuzzi and pool not included in the prize for the room
Verified review

4/10 Fair

This is NOT a 3 star hotel or even close to it. Really felt more like a Hostal to be honest. Super noisy-bring ear plugs. Area is great though and right in the middle of it all.
Verified review

6/10 Good

The spa facilities not working, pool looked dirty.
Verified review

4/10 Fair

The place is nothing like in the promotional photos, the room was small, not enough towels, TV didn't work, window is indoors so no sun light and ventilation, extremely noise due to the fact that rooms are very close to each other and the noice comes from other rooms, from the corridor, from the main entrance, etc. We couldn't sleep all night due to noise neighbors. Limited facilities with a lot of inconveniences.
Verified review

10/10 Exceptional

Mi familia que lo encantada y yo por supuesto
Verified review

4/10 Fair

Habitación húmeda, fria, con polvo. Deben incluir cobijas más abrigadas en la cama, las solicité y no me ayudaron.
Verified review

6/10 Good

No respetan la tarifa de la app. Me cobraron un adicional, por un niño que lo inclui al momento de reservar.
Verified review

6/10 Good

la piscina , hidro masaje deberían estar en mejores condiciones. De ahí el lugar me parece muy bien para pasar una noche.
Verified review

2/10 Poor

La ducha estaba tapada y el lava manos. Nunca lo arreglaron. Pedí un día más y luego de darme una tarifa; la subieron casi al doble
Verified review

8/10 Very good

Casi casi

La habitación un poco pequeña pero con lo básico, me hubiese gustado contar al menos con una botella de agua en la nevera, que aunque tenía estaba vacía
Verified review

8/10 Very good

Entrada a piscina

Atencion buena Espacio agradable Solo k el area de entrada a la piscina estaba llena de agua
Verified review

2/10 Poor

Nooo me gusto nada pues ,llegamos y en el baño solo havia un Rollo de papel higienico casi por terminar,en la cama 2 toallas enrrolladas,humedas,y sucias,baje y Reclame y mejor dieron unas secas,y luego tenia que madrugar a viajar y nooo huvo agua ni para lavarse la cara,y el precio de estadia,superior a otros que he estado en cuenca ,con mejor servicio y mejor atencion me senti Robado pues cobraron por adelantado,ese citio es una porqueria
Verified review

6/10 Good

Malestar en el momento de confirmación de la reserva, el cuarto estaba con la ventana del baño rota por donde entraba el frio.
Verified review

10/10 Exceptional

Feliz estadía

Excelente atención. La señorita recepcionista, Catalina, muy amable y dispuesta a brindar atención y ayuda en el momento requerido. Espero pronto regresar…
Verified review

10/10 Exceptional

tranquilo
Verified review

10/10 Exceptional

Verified review

10/10 Exceptional

Verified review

8/10 Very good

Verified review

10/10 Exceptional

Verified review

2/10 Poor

Verified review

6/10 Good