We stayed at Hotel Gallia Londres from July 7–9, 2025, and were deeply disappointed. I had originally booked a non-refundable stay from July 7–10 through Hotels.com, but after checking flights, we needed to leave on the 9th. I reached out to the hotel early, and they initially agreed to adjust the dates if I coordinated with Hotels.com. However, Hotels.com later said the hotel refused, and when I arrived, the front desk insisted it was up to Hotels.com. I was passed back and forth with no resolution.
Despite understanding the non-refundable rate, I asked the hotel for any gesture—like a food or future stay credit—given I was traveling with my 79-year-old mother (with a pacemaker) and wife (who suffers from epilepsy). They offered nothing.
One of the two suites we booked was dirty: dead bugs on the bathroom floor and ceiling light, mold near the faucet, and musty carpet. My wife had several seizures during the stay, which we believe may have been triggered by the poor air quality.
While we love Lourdes, this experience left a bad impression. I considered not sharing this publicly, but feel future travelers deserve to know. I hope the hotel improves cleanliness, communication, and its approach to customer care.