The location of the property was beautiful and has a lot of potential. The resort itself is run down, dirty, and in dire need of a renovation and deep clean. There was no management on site, just young uninterested workers who looked like they just rolled out of bed - unbrushed hair, wearing dirty oversized pyjamas.
The room was NOT clean - greasy fingerprints, dust, mold, stains. Ripped old furniture, musty towels. It was in shambles. The staff was not helpful. They come to clean your room at dinner time instead of during the day while you’re out.
It’s sad because there are countless reviews like this one which leads me to believe management is 100% aware of the issues at hand, but has yet to do anything to remedy this situation for future guests. Marketing yourself as luxury resort in these conditions is misleading and a straight up lie. Will not be coming back.