1- The most serious one is that after I made my reservation, I got the confirmation email from Hotels.com, it says that the reception is closed after 7 pm, and I need to inform them by phone. Before leaving Toulouse by car, I asked my hotel to call them and inform them that I will arrive at 9 pm, they replied with “no problem”! I arrived at 8:47 pm at the gate and it was closed. I tried to gate-ring the reception with no answer. I entered the next door hotel (SAME COMPANY) and they answered: “they are closed, try to reach somebody through the phone number in a card hanged on the wall”. Several cars arrived at the gate, called this number with no answer, and left. I tried too, with no answer. The only difference I tried also the phone number provided by the confirmation email, and after several attempts a lady answered. She told me to hold while she try to get information. After almost 20 min, she provided me with an access code and directed me to a safe box which contained my keys. We entered the room at 10:24 pm.
2- Rooms are very small. They say it will accommodate 5, its not true. 2 adults, and 2 kids at most and it will be very crowded.
3- The will hand you a sheet which will say “minimum housekeeping”. Well, believe them. Bed sheets will only be changed after 14 days. I know its hard to believe, however, just email them and they will reply with that info.
4- All rooms are NOT air-conditioned. They will provide a simple air fan against extra charge.
