In Downtown George Town, Cititel Penang offers a stylish retreat with an indoor pool and restaurant. Enjoy the convenience of free in-room WiFi, unwind at the bar or explore nearby KOMTAR and Swettenham Pier Cruise Terminal. The helpful staff has left a lasting impression on previous guests.
Swettenham Pier Cruise Terminal - 17 min walk - 1.5 km
Gurney Drive - 3 min drive - 2.7 km
Getting around
Penang Intl. Airport (PEN) - 27 min drive
Penang Sentral - 29 min drive
Tasek Gelugor Station - 49 min drive
Restaurants
Restoran Sup Hameed - 1 min walk
Kirishima Japanese Restaurant - 2 min walk
Red Garden Food Paradise & Night Market - 3 min walk
Kheng Pin Cafe 群賓茶餐室 - 1 min walk
Higher Ground - 3 min walk
About this property
Cititel Penang
At Cititel Penang, you'll be just a 5-minute drive from KOMTAR and Gurney Drive. The restaurant is the perfect spot for a bite to eat, and after visiting the fitness center for a workout, you can unwind with a drink at the bar/lounge. Also, Gurney Plaza and Penang Hill are within a short drive. Fellow travelers love the helpful staff and location.
Languages
Chinese (Mandarin), English, Japanese, Malay
At a glance
DONE
Hotel size
451 rooms
Arranged over 15 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21
Check-out time is noon
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
DONE
Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free secured, covered onsite self parking
Secured covered onsite valet parking (fees apply)
Wheelchair-accessible parking and van parking on site
Electric vehicle charging point on site
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
Restaurant
Bar/lounge
What to do
Winery tours nearby
Services
24-hour front desk
Tour/ticket assistance
Facilities
Safe-deposit box at front desk
Fitness center
An indoor pool
At least 80% of food locally-sourced
Vegetarian dining options
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
Local culture & ecosystem education
Double-glazed windows
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
Reusable cups only
Reception hall
Accessibility
Elevator
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible registration desk
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Room amenities
Be entertained
LCD television
Home comfort
Air conditioning
Slippers
Iron/ironing board
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Free crib/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Shower only
Bidet
Free toiletries
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
Energy-saving switches
LED light bulbs
Water-efficient showers only
Water-efficient toilets only
Mobile key entry
Fees & policies
Refundable deposits
Deposit: MYR 100 per night
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: MYR 3.00 per accommodation, per night
Optional extras
Buffet breakfast is offered for an extra charge of approximately MYR 56 per person
Children & extra beds
Rollaway beds are available for MYR 85.0 per night
Parking
Covered valet parking is available for an extra charge
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 11:00 PM
Policies
Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Also known as
Cititel Penang Hotel George Town
Cititel Penang Hotel
Cititel Penang George Town
Cititel Penang Georgetown
Cititel Penang Hotel Georgetown
Cititel Penang George Town
Cititel Penang Hotel
Cititel Penang Georgetown
Cititel Penang George Town
Cititel Penang Hotel Georgetown
Cititel Penang Hotel George Town
Frequently asked questions
Does Cititel Penang offer free cancellation for a full refund?
Yes, Cititel Penang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Cititel Penang?
Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
Are pets allowed at Cititel Penang?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Cititel Penang?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at Cititel Penang?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at Cititel Penang and nearby?
Cititel Penang has an indoor pool and a fitness center.
Are there restaurants at or near Cititel Penang?
Yes, there's an onsite restaurant.
What's the area around Cititel Penang like?
Cititel Penang is in Downtown George Town, a short 12-minute walk from KOMTAR and 4 minutes' walk from Georgetown UNESCO Historic Site. Travelers say the area is walkable and good for shopping.
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Cititel Penang Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.0/10
Property conditions & facilities
8.6/10
Eco-friendliness
Popular mentions
Room
Service staff
Location
Restaurant
Lobby
Bathroom
Breakfast
Food
Cafes
Bed
What guests liked
Breakfast options were plentiful and varied with many choices available. (14 reviews)
The property is located near many highly-rated restaurants and eateries, with some even within walking distance. (5 reviews)
From real guest reviews summarized by AI.
Reviews
10/10
Great location and excellent servicr
Saeful
1-night trip
10/10
Great staff, room and breakfast.
Glynn
1-night trip
10/10
A hotel i would definitely stay at again. The location, the staff were so good and the facilities were exceptional. Definitely a hotel to stay at again once in Penang again.
Antonio
2-night trip
10/10
Fairly new and comfortable. Staff were friendly and helpful. Only downside is our rooms were not serviced. Location is convenient for exploring George Town heritage area.
Verified traveler
2-night trip
10/10
Great staff, good room and good selection breakfast. Would return again.
Glynn
1-night trip
10/10
Great location close to Georgetown restaurants and shopping. The view over the water from the high floors is great.
Martin
2-night trip
8/10
Nice property
Close to everything
babubhai
3-night trip
10/10
Nice and clean , great breakfast
Jacob
2-night trip
10/10
Friendly staff, large clean room with great view of waterfront, and nice breakfast buffet. Loved location near central Georgetown. Near restaurants and shopping and walkable to most of the top spots in the city.
Bernard
3-night trip
10/10
We stayed a 5 star hotel prior- and can honestly say the service at Cititel far exceeded the 5 star hotel. Everyone was friendly and accommodating. Great location for food. Only negative is the pool is not enticing- it's too hot there with the enclosed windows.
Verified traveler
2-night trip
10/10
Staff was extremely friendly and accommodating. Would recommend!
Nate
1-night trip
10/10
Amazing stay. The staff went out of their way to make our stay comfortable. The location is good.
Stephen
4-night trip
10/10
The staff at this hotel were incredibly welcoming. The rooms were very comfortable and clean. We also loved the convenient location close to the major attractions!
Chee-Ho
2-night trip
10/10
Great location & we had a great view from our room!
Juliana Binte
2-night trip
10/10
Very comfortable and convenient. Service and room was great. Will come back for next trips.
Cindy
4-night trip
8/10
The staffs are polite and courteous.
OONG PING
5-night trip
10/10
excellent and convenient location, located near plenty of eateries along Jalan Penang. receptionist and concierge were incredibly friendly, helpful, and knowledgeable. rooms were also very clean.
Joey
3-night trip
10/10
There are many eating places near the hotel. The staff are very friendly.
Yewmun
2-night trip
8/10
nice hotel
Yeo
3-night trip
10/10
Stayed here many times. Hotel recently renovated very tastefully. Big and varied Breakfast spread. So central to shopping, eats and massages. Enjoyed our stay !
Poh Choo
2-night trip
10/10
Hotel is clean and they accommodated my request for the room of my preferences. Appreciate their effort to save the environment by having water dispenser installed and stop issuing bottled water in the room
Woo Khiat
3-night trip
10/10
Great location close to city and good view from higher floors. Breakfast is mostly asian but western alternatives exist. Rooms are reasonably spaced however with quite loud AC that needs to be turned off during night because of the noise.
Martin
3-night trip
10/10
Great hotel and Suzanna couldn’t do enough for us. Thanks.
Glynn
2-night trip
8/10
Convenient , accesible to areas of interests, friendly staffs, affordable pricing.
OONG PING
2-night trip
8/10
Staff are very helpful and friendly. Conveniently located. Room are decent, clean and comfortable. I enjoyed my stay. I will stay there again if I come back to Georgetown