The Waves Tulum

Property class: 4
Tulum hotel with 4 outdoor pools and spa

Choose dates to view prices

At The Waves Tulum, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights include 4 outdoor pools, a fitness center, and a sauna. The helpful staff and breakfast get great marks from fellow travelers.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Airport transfer
  • Parking available
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Full-service spa
  • 4 outdoor pools and 2 hot tubs
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
  • Room service
  • Massage/treatment rooms
  • Airport shuttle
  • 24-hour front desk

Feel at home (6)

  • Children's pool
  • Cookware, dishware, and utensils
  • Television
  • Garden
  • Daily housekeeping
  • Blackout drapes/curtains

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Deluxe Penthouse Studio Rooftop Pool

Room

Deluxe Penthouse Studio Rooftop Pool

9.6 out of 10
Exceptional
(8 reviews)
  • 81 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Studio With Large Balcony

Room

Deluxe Studio With Large Balcony

7.8 out of 10
Good
(6 reviews)
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Studio With Private Plunge Pool

Room

Deluxe Studio With Private Plunge Pool

9.8 out of 10
Exceptional
(12 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe One Bedroom Apartment Private plunge Pool

Living area

Deluxe One Bedroom Apartment Private plunge Pool

8.0 out of 10
Very good
(1 review)
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Apartment With Rooftop Pool

Room

Deluxe Penthouse Apartment With Rooftop Pool

8.6 out of 10
Excellent
(4 reviews)
  • 121 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Large Penthouse Apartment Rooftop Pool

Room

Deluxe Large Penthouse Apartment Rooftop Pool

10.0 out of 10
Exceptional
(1 review)
  • 143 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Signature Studio Private Plunge Pool

Room

Signature Studio Private Plunge Pool

8.0 out of 10
Very good
(14 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Studio With Balcony

Room

Signature Studio With Balcony

9.4 out of 10
Exceptional
(19 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

APARTMENT TWO BEDROOMS

  • Sleeps 10

APARTMENT LUXURY TWO BEDROOMS

  • Sleeps 10

APARTMENT DELUXE

  • Sleeps 10

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About the neighborhood

Map
Avenida KukulkanRegion 1, Mz. 32, Lt. 1, Tulum, ROO, 77760

What's nearby

  • Dos Aguas Park - 11 min walk - 1.0 km
  • Hospital de Tulum - 13 min walk - 1.1 km
  • Holistika Art Walk - 3 min drive - 1.8 km
  • Jaguar Park - 3 min drive - 2.1 km
  • Hunab Lifestyle Center - 3 min drive - 2.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 42 min drive
  • Cancun Intl. Airport (CUN) - 99 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Nimeño Bakery - ‬14 min walk
  • ‪Delicia - ‬7 min walk
  • ‪Xibak Tulum - ‬15 min walk
  • ‪Taqueria El Sabor Mexicano - ‬12 min walk
  • ‪Sukhothai - ‬12 min walk

About this property

The Waves Tulum

  • At The Waves Tulum, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights include 4 outdoor pools, a fitness center, and a sauna. The helpful staff and breakfast get great marks from fellow travelers.

At a glance

Hotel size

    • 98 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets stay free (dogs only)
    • Service animals welcome
    • Pets must be supervised
    • Food and water bowls available

Internet

    • Free WiFi in rooms

Parking

    • Wheelchair-accessible parking and van parking on site
    • Onsite parking limited
    • Onsite garage

Transfers

    • Airport shuttle*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Room service (limited hours)

Traveling with children

  • Children's pool
  • Pool toys

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers

Facilities

  • Built in 2021
  • Safe-deposit box at front desk
  • Garden
  • Fitness center
  • 4 outdoor pools
  • Designer stores on site
  • Bicycle parking
  • Full-service spa
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Locally sourced food is prioritized
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Traditional architecture

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 42-inch Smart TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Wet bar
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone
  • Printer
  • Electrical adapters/chargers

Food and drink

  • Chef
  • Stovetop
  • Toaster
  • Cookware, dishes, and utensils
  • Blender
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 17 for adults and USD 7 for children
  • Airport shuttle service is offered for an extra charge

Pets

  • Service animals exempt from fees

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

The Waves Tulum Tulum
The Waves Tulum Aparthotel
The Waves Tulum Aparthotel Tulum

Frequently asked questions

Does The Waves Tulum offer free cancellation for a full refund?

Yes, The Waves Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Waves Tulum?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at The Waves Tulum?

Yes, dogs stay free. Food and water bowls are available.

Is parking offered on site at The Waves Tulum?

Yes. Parking spots may be limited.

Is airport shuttle service offered by The Waves Tulum?

Yes, an airport shuttle is available.

What are the check-in and check-out times at The Waves Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at The Waves Tulum and nearby?

The Waves Tulum has 4 outdoor pools and a spa, as well as a steam room and a garden.

Does The Waves Tulum have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around The Waves Tulum like?

The Waves Tulum is in Zama, a short 11-minute walk from Dos Aguas Park.

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Reviews

The Waves Tulum Reviews

8.2

Very Good

8.2

Cleanliness

7.6

Amenities

8.6

Staff & service

7.8

Property conditions & facilities

Guest review summary

What guests liked

  • The spa at this property offers excellent massages and a relaxing atmosphere. (22 reviews)
  • Breakfast was consistently delicious and varied, with many guests enjoying the food every morning. (33 reviews)
  • The gym was a highlight with many guests praising its quality and availability. (6 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Room
Breakfast
Building
Food
Restaurant
Amenities
Location
Neighborhoods
Cenotes

Reviews

Verified review

8/10 Very good

The swimming pool area was very pleasant.
Verified review

10/10 Exceptional

Nice and quit place, staff nice at check in and check out
Verified review

10/10 Exceptional

The property is clean and quiet place to relax.
Verified review

8/10 Very good

Very friendly staff.
Verified review

8/10 Very good

Pretty room, many good amenities and not too far from tulum centro.
Verified review

10/10 Exceptional

Wonderful stay at The Waves Tulum. The beds are very comfortable, the air-conditioning was cold and the WiFi was strong. I would definitely stay here again during my next vacation to Tulum.
Verified review

8/10 Very good

The place is clean and quiet, good attention and service
Verified review

10/10 Exceptional

It had 3 pools two hot tubs and a sauna. It was amazing! Great price also!
Verified review

8/10 Very good

Excellent customer service
Verified review

10/10 Exceptional

Very cute property that’s out the way but also has things right within reach. The staff were so nice and accommodating. I LOVED my room. It also very quiet and relaxing for the most part. I traveled solo and still very safe
Verified review

10/10 Exceptional

Excellent price. Friendly and helpful staff. Beautiful property. Pet friendly. The only disappointment was the long distance from the beach and tourist area. You need a car or taxi
Verified review

10/10 Exceptional

Rooms are super cute! Was a little disappointed by the size of the outside “jacuzzi” that didn’t even get hot. The room service was alright but the vibes of the overall hotel were good.
Verified review

10/10 Exceptional

I cannot tell you guys about how much I recommend this place and how I have no words to describe The wonderful time I had at this hotel I loved every single moment of 5 days i stayed at this hotel. The staff from front desk to bars to resturant, housekeeping were is so nice and so willing to help, even though we had language barrier. The front desk person specially were so helpful, they are so quick to answer all your questions and so quick to help with whatever you it.
Verified review

6/10 Good

I didn’t like the sheets, they look dirty and the entrance to the hotel has lots it potholes ,l liked that rooms were spacious and the staff was excellent, the staff was excellent,especially ana, she es Colombian.
Verified review

6/10 Good

It's was just a few things did need adjusting the sheets was not clean both nights i had to go to the front desk about the bedding .Towels was dirty but that was ok because i had my own. Staff was very nice and helping with a few more months of hard work and construction that will definitely be a 10/10.And i will be back for the new improved hotel. And the restaurant food was great.
Verified review

8/10 Very good

Excelente for price. Facility in not so good shape. I like the gym.
Verified review

6/10 Good

Overall, the property and the units are nice. Particularly for the price. The staff take very good care of the property and are friendly. The negatives are that you essentially have to go to the lobby to get any kind of assistance, the toilets clogged very easily, and the property does not provide wash cloths.
Verified review

4/10 Fair

Friendly staff. No hand or face towels at all just two bath towels. Breakfast is brought to you and it’s okay. No pool bar no restaurant. Pools are not clean only the rooftop pool is clean due to no trees hanging over it. Close to authentic Tulum and strip.
Verified review

4/10 Fair

Half the facility were out of order. The taps leaked and room was very mouldy. Walls and linens were dirty.Pools were lovely. Gym was great. The grounds were very beautiful. The staff was young and not helpful.
Verified review

6/10 Good

Apart from the unclean and algae-filled jucuzzi attached to our room, the Waves Tulúm is a lovely facility. The concert area surrounding the jucuzzi was rather unclean, so it could have used some cleaning. There were a couple power outages while we were there, and the WiFi in the room was very weak. Walking around the area was safe. The front desk staff was quite helpful.
Verified review

8/10 Very good

The Waves is a beautiful resort - clean with great amenities and wonderful staff. We especially enjoyed the pool and the spa area... I had one of the best massages of my life! Regarding our room, it was clean and well kept, and we really enjoyed the tub on our balcony. The shower was great too. Our biggest issue was with with the toilet seat that wouldn't stay on. Also more towels would've been appreciated. Wifi throughout the facility was quite spotty for us. Overall, a great stay - 4/5!
Verified review

6/10 Good

I can't complain considering the cost. The property is clean and maintained. On the other side the services like towels or in place amenities are very limited.access to property is dirt around a poor area with lots of trash around. Local service team do the best they can to help. Again this place is OK if you are looking for a low cost place and do t care about other details
Verified review

8/10 Very good

Part of the hotel it seems that they don’t work on it so it looks like is going down, like the area of the pool, the cenote that it’s inside the hotel. Room had a lot of humidity and it smell bad the first day we got there, and by the 3rd day the smell got worst. In the other hand rooms are confortable, the jacuzzi on our balcony was good, the ambient was nice, workers were very friendly and helpful.
Verified review

4/10 Fair

The staff at The Waves Tulum were incredibly kind and accommodating, which was the highlight of our stay. However, the property itself was extremely disappointing. The private pools were unusable due to mold and poor maintenance, the dishes in the cabinets were dirty, and even the towels provided were unclean. While the bed and sleeping areas were presentable, the overall lack of upkeep made the experience far from enjoyable. This property desperately needs better management and maintenance to match the hospitality of the staff.
Verified review

6/10 Good

pros: private pool outside of room airport was only 30 mins away decent breakfast met many other travelers cons: loud street dogs right outside property random cats all over the property dirty facility dirty pools dirty private pool room not really clean upon arrival many bugs in the room lots of flies around buffet not close to beach limited public beach access beach absolutely covered in seaweed given 1 towel per guest for pool and showering nonexistent swimup pool bar no bar on property at all cenote on poperty was not useable property rating 4/10, however 8/10 for overall trip because I did have fun despite poor facilities