6/10 Bueno
23 jun. 2025
We stayed at The Olivar Suites for a few days. The setting among olive trees is peaceful, and our suite with a private pool was stylish and relaxing.
Still, our stay had a few issues.
Upon arrival, the guard seemed confused. We came with an electric car and had to walk to reception to get the charging card — unclear why this couldn’t be handled at the gate.
We booked a king bed but got two singles pushed together. At night we found they were made separately, and one blanket had a visible blood stain. Staff brought a new one — but without a duvet cover.
The spa experience was underwhelming. The therapist seemed rushed, the room wasn’t prepared, and the treatment felt clinical. A glass of water and a feedback form didn’t change that.
Next day, when we raised the bed issue again, the cleaner refused to help and kept sending my girlfriend to reception, even though she’d been there three times. Only after she raised her voice did the issue get resolved.
Later that evening, we noticed water bottles weren’t replaced. Also, the bar had no lids for takeaway coffee.
Checkout was at 11:00, but we were allowed to stay until 12:00 — appreciated.
Restaurant staff were warm, food was good, and the man who helped with our luggage was kind and professional.
In short: beautiful place with potential, but service felt scripted. Staff ask if everything’s OK, but real help takes effort.
Dmytro
Dmytro, se hospedó 1 noche
Opinión verificada de un huésped de Hoteles.com
