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JW Marriott Surabaya

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JW Marriott Surabaya features a free kids' club and puts you within a 10-minute walk of Tunjungan Plaza. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Pavilion Restaurant, one of 4 restaurants, which serves international cuisine and is open for breakfast. This luxurious hotel also features a bar/lounge, a health club, and a 24-hour fitness center. Fellow travelers say great things about the helpful staff.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Free shopping center shuttle
  • Health club
  • Sauna
  • Steam room
  • Valet parking
  • Children's pool
  • Hot tub

For families (6)

  • Free cribs/infant beds
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Separate bathtub and shower
  • Premium TV channels
The current price is $76
$91 total
includes taxes & fees
Aug 30 - Aug 31

Why we love this property

Business meets pleasure
Located in the city center's business district, this hotel offers 14 meeting rooms and a 24-hour business center. After work, enjoy the sauna and hot tub.
Delicious dining options
Savor international and Japanese cuisine at four restaurants. A cafe and bar enhance the scene. Full breakfast and various dietary options await.
Luxury sleep experience
Premium bedding meets fluffy down comforters on pillowtop mattresses. Relax with in-room massages and turndown service after a rainfall shower.

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

A modern hotel room with a large bed, a flat-screen TV, and a city view through large windows.

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, a bedside table, a lamp, framed pictures on the wall, and a carpeted floor.

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, 1 Bedroom

A hotel room with a city view, a dining area, a TV, and a large window.

Executive Suite, 1 Bedroom

  • City view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

A modern hotel room with a large bed, a flat-screen TV, and a city view through large windows.

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Double Beds

A hotel room with two beds, a desk, a television, and a view of a cityscape.

Premium Room, 2 Double Beds

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Executive Suite, 1 Bedroom, Smoking

A hotel room with a large bed, a television, a desk, and a wardrobe.

Executive Suite, 1 Bedroom, Smoking

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 2 Double Beds

A hotel room with two beds, a desk, a television, and a view of a cityscape.

Executive Room, 2 Double Beds

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds

A hotel room with two beds, a desk, a television, and a view of a cityscape.

Room, 2 Double Beds

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Executive Suite, 2 Bedrooms

A modern hotel room with a dining area, a sofa, a coffee table, and a TV.

Executive Suite, 2 Bedrooms

  • City view
  • 127 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Executive Suite, 3 Bedrooms

A modern hotel room with a dining area, a sofa, a coffee table, and a TV.

Executive Suite, 3 Bedrooms

  • City view
  • 206 sq m
  • 1 bedroom
  • Sleeps 7
  • 3 Double Beds
  • Free WiFi

View all photos for Executive Suite, 2 Bedrooms

A spacious living room with a large window offering a city view, a round coffee table, and a modern chandelier.

Executive Suite, 2 Bedrooms

  • City view
  • 341 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Presidential Suite, 2 Bedrooms

A spacious living area with a large window offering a city view, a dining area with a table and chairs, and a seating area with sofas and a coffee table.

Presidential Suite, 2 Bedrooms

  • City view
  • 390 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city.

Premium Room, 1 King Bed

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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  • Pool
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9.2 out of 10, Wonderful, 150 reviews
The price is $55
$67 total
includes taxes & fees
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About the neighborhood

Map
Jalan Embong Malang 85-89, Surabaya, East Java, 60261

What's nearby

  • Tunjungan Plaza - 6 min walk - 0.5 km
  • BG Junction - 8 min walk - 0.7 km
  • Grand City Surabaya - 3 min drive - 2.7 km
  • Surabaya Plaza Shopping Mall - 3 min drive - 3.1 km
  • Submarine Monument - 4 min drive - 3.8 km

Getting around

  • Surabaya (SUB-Juanda) - 42 min drive
  • Surabaya Gubeng Station - 14 min drive
  • Surabaya Pasar Turi Station - 20 min walk
  • Tandes Station - 21 min drive
  • Airport pick-up service
  • Train station pick-up (surcharge)
  • Free shopping center shuttle

Restaurants

  • ‪Rawon Setan - ‬1 min walk
  • ‪Ayam Goreng President - ‬4 min walk
  • ‪The Pavilion - ‬1 min walk
  • ‪Ayam Goreng Jakarta Asli cabang Tidar - ‬4 min walk
  • ‪Imari - ‬1 min walk

About this property

JW Marriott Surabaya

  • JW Marriott Surabaya features a free kids' club and puts you within a 10-minute walk of Tunjungan Plaza. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Pavilion Restaurant, one of 4 restaurants, which serves international cuisine and is open for breakfast. This luxurious hotel also features a bar/lounge, a health club, and a 24-hour fitness center. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 407 rooms
    • Arranged over 25 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age: 17
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • The check-in location differs from the property location; go to: [Executive Lounge]
    • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Children age 5 and younger are not permitted to access the Executive Lounge.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 17
DONE

Children

    • One child (18 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite valet parking (IDR 100000 per stay)
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport pickup on request (available 24 hours)*
    • Train station pick-up available 24 hours*
DONE

Offsite

    • Free shopping center shuttle
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6 AM–10:30 AM
  • 4 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Toys
  • Pool gate

What to do

  • Evening entertainment

Working away

  • 24-hour business center
  • 14 meeting rooms
  • Computer station
  • Conference center (132482 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1996
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness center
  • An outdoor pool
  • Art gallery on site
  • Shopping mall on site
  • Hot tub
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • No plastic coffee stirrers
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Grab bar in bathtub
  • Roll-in shower
  • Transfer shower
  • Lever door handles

Room amenities

Be entertained

  • 48-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only
  • Restaurant dining guide

Special features

Dining

Pavilion Restaurant - This restaurant specializes in international cuisine and serves breakfast only. Open daily.
Imari Japanese Restaurant - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Uppercut Steakhouse - This steakhouse specializes in international cuisine and serves dinner only. Open select days.
Tang Palace Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
SBCO - This delicatessen specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately IDR 469480 for adults and IDR 234740 for children
  • Airport shuttle service is offered for an extra charge of IDR 600000 per person
  • Train station pick-up service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for IDR 907500 per night

Parking

  • Valet parking costs IDR 100000 per stay

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 55110, 9120104332057

Also known as

Jw Marriott Hotel Surabaya
JW Marriott Surabaya Hotel
Jw Surabaya
Marriott Surabaya
Surabaya Jw Marriott
Surabaya Marriott
JW Marriott Hotel Surabaya Java
JW Marriott Surabaya
JW Marriott Surabaya Hotel
JW Marriott Surabaya Surabaya
JW Marriott Surabaya Hotel Surabaya

Frequently asked questions

Does JW Marriott Surabaya offer free cancellation for a full refund?

Yes, JW Marriott Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at JW Marriott Surabaya?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at JW Marriott Surabaya?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at JW Marriott Surabaya?

Yes, there's free self parking.

Is airport shuttle service offered by JW Marriott Surabaya?

Yes, a shuttle from the airport to the hotel is available. The charge is IDR 600000 per person.

What are the check-in and check-out times at JW Marriott Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.

What is there to do at JW Marriott Surabaya and nearby?

JW Marriott Surabaya has an outdoor pool, a 24-hour fitness center, and a sauna, as well as a picnic area and a garden.

Are there restaurants at or near JW Marriott Surabaya?

Yes, there are 4 onsite restaurants, featuring international cuisine.

What's the area around JW Marriott Surabaya like?

JW Marriott Surabaya is in Surabaya Center, a short 6-minute walk from Tunjungan Plaza and 8 minutes' walk from BG Junction.

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