JW Marriott Surabaya

Property class: 5 and above
Luxury hotel with 4 restaurants, near Tunjungan Plaza

Choose dates to view prices

JW Marriott Surabaya features a free kids' club and puts you within a 10-minute walk of Tunjungan Plaza. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Pavilion Restaurant, one of 4 restaurants, which serves international cuisine and is open for breakfast. This luxurious hotel also features a bar/lounge, a health club, and a 24-hour fitness center. Fellow travelers say great things about the helpful staff.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Connecting rooms available
The current price is $74
$90 total
includes taxes & fees
Nov 8 - Nov 9

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

A modern hotel room with a large bed, a flat-screen TV, and a city view through large windows.

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, a bedside table, a lamp, framed pictures on the wall, and a carpeted floor.

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

A hotel room with a city view, a dining area, a TV, and a large window.

Executive Suite, 1 Bedroom

  • City view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

A modern hotel room with a large bed, a flat-screen TV, and a city view through large windows.

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

A hotel room with two beds, a desk, a television, and a view of a cityscape.

Premium Room, 2 Double Beds

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Smoking

A hotel room with a large bed, a television, a desk, and a wardrobe.

Executive Suite, 1 Bedroom, Smoking

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds

A hotel room with two beds, a desk, a television, and a view of a cityscape.

Executive Room, 2 Double Beds

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds

A hotel room with two beds, a desk, a television, and a view of a cityscape.

Room, 2 Double Beds

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 2 Bedrooms

A modern hotel room with a dining area, a sofa, a coffee table, and a TV.

Executive Suite, 2 Bedrooms

  • City view
  • 127 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Executive Suite, 3 Bedrooms

A modern hotel room with a dining area, a sofa, a coffee table, and a TV.

Executive Suite, 3 Bedrooms

  • City view
  • 206 sq m
  • 1 bedroom
  • Sleeps 7
  • 3 Double Beds

View all photos for Executive Suite, 2 Bedrooms

A spacious living room with a large window offering a city view, a round coffee table, and a modern chandelier.

Executive Suite, 2 Bedrooms

  • City view
  • 341 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Presidential Suite, 2 Bedrooms

A spacious living area with a large window offering a city view, a dining area with a table and chairs, and a seating area with sofas and a coffee table.

Presidential Suite, 2 Bedrooms

  • City view
  • 390 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city.

Premium Room, 1 King Bed

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Jalan Embong Malang 85-89, Surabaya, East Java, 60261

What's nearby

  • Tunjungan Plaza - 6 min walk - 0.5 km
  • BG Junction - 8 min walk - 0.7 km
  • Heroic Monument - 2 min drive - 2.1 km
  • Grand City Surabaya - 3 min drive - 2.7 km
  • Surabaya Plaza Shopping Mall - 3 min drive - 3.1 km

Getting around

  • Surabaya (SUB-Juanda) - 42 min drive
  • Surabaya Gubeng Station - 14 min drive
  • Surabaya Pasar Turi Station - 20 min walk
  • Tandes Station - 21 min drive
  • Airport pick-up service
  • Train station pick-up (surcharge)
  • Free shopping center shuttle

Restaurants

  • ‪Rawon Setan - ‬1 min walk
  • ‪Uppercut Steakhouse - ‬1 min walk
  • ‪The Pavilion Restaurant JWMarriott Hotel Surabaya - ‬1 min walk
  • ‪Bebek & Ayam Goreng 57 - ‬3 min walk
  • ‪Imari - ‬1 min walk

About this property

JW Marriott Surabaya

  • JW Marriott Surabaya features a free kids' club and puts you within a 10-minute walk of Tunjungan Plaza. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Pavilion Restaurant, one of 4 restaurants, which serves international cuisine and is open for breakfast. This luxurious hotel also features a bar/lounge, a health club, and a 24-hour fitness center. Fellow travelers say great things about the helpful staff.

At a glance

CHECK-IN
2:00pm
CHECK-OUT
12:00pm

Hotel size

    • 407 rooms
    • Arranged over 25 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age: 17
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • The check-in location differs from the property location; go to: [Executive Lounge]
    • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Children age 5 and younger are not permitted to access the Executive Lounge.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 17

Children

    • One child (18 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Free children's club

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Onsite valet parking (IDR 100000 per stay)
    • Wheelchair-accessible parking on site

Transfers

    • Airport pickup on request (available 24 hours)*
    • Train station pick-up available 24 hours*

Offsite

    • Free shopping center shuttle

Other information

    • Smoke-free property

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Reviews

JW Marriott Surabaya Reviews

9.2

Wonderful

9.2

Cleanliness

8.4

Location

9.2

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was outstanding, with a full brunch-style buffet and delicious options, including local cuisine. (11 reviews)
  • The hotel's restaurants, including Imari, Pavilion, and Uppercut, served excellent food with good selection of local cuisine and attentive service. (7 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Room
Food
Location
Breakfast
Bed
Weather

Reviews

Verified review

8/10 Very good

Great breakfast. Clean place. Friendly staff. Great service but I believe it’s time to do some updates.
Verified review

10/10 Exceptional

Amazing hospitality

One of the best Marriott property I have stayed. Amazing hospitality right from check in to check out including reception staff, housekeeping, restaurant and fitness center.
Verified review

10/10 Exceptional

Staff were super nice and helpful. I cannot remember the front desk manager name, she got my room upgraded and made the check in so smooth. Ezzi front desk manager, and Hari duty manager were very helpful in my checking out. I stayed at the hotel many times, will stay again.
Verified review

10/10 Exceptional

Excellent stay

Service is excellent from front desk team, to F&B Pavillion, especially ( Bu Indah / Greeters, Pak Wachid / guest relation, and Bu Atik / Kitchen, and of course the rest of the teams too ). Memorable stay.
Verified review

10/10 Exceptional

Great service, very clean, nice fitness room.
Verified review

10/10 Exceptional

Great hotel

The hotel was amazing! Our room was huge with great facilities. The staff were helpful and friendly. The room service was great but very expensive
Verified review

10/10 Exceptional

Hospitality at its finest!!!

We all are very impressed with how well the hotel is run. Among 5-star hotels in Surabaya and Jakarta, this hotel is the best and service truly stands out. Room service was prompt and courteous, the Executive Lounge offered excellent food, drinks, and personalized attention, and breakfast at the Pavilion was outstanding.
Verified review

10/10 Exceptional

Excellent service and good food ie. Imari and Pavilion
Verified review

8/10 Very good

The hotel is a bit old, but comfortable. The pool is smaller than I expected and has a lot of bugs. The accommodation itself is recommended. The breakfast was also good.
Verified review

8/10 Very good

Provide me the early check in while available room, which was helpful.
Verified review

10/10 Exceptional

Enjoy the stay at JW Marriott Surabaya

I enjoyed my 3-day stay at JW Marriott Surabaya, staff was super nice. Kiki at Front Desk made my check in super easy and smooth, and Andyta, Putri, Oliv and Bima at lounge made me feel at home, they remembered all my favorite drink and foods. I appreciate their care and attention.
Verified review

10/10 Exceptional

Most likely incredible staff
Verified review

10/10 Exceptional

I stayed here with my family, including two kids, and our experience was fantastic. The staff thoughtfully provided a tent for the kids as a welcome gesture, which was incredibly sweet. I slept like a baby—the bed and sheets were extremely comfortable, and the room was spotless. The service was outstanding, with special thanks to Dilla, Sri, and Tulus for their exceptional care. Warm regards, Hanna
Verified review

10/10 Exceptional

The JW never disappoints. From the pick up to the drop off we were impressed. The check in was easy and the employees could not have been more helpful. The room was huge. We had a fabulous dinner at Uppercut which is deserving of all its awards. Fabulous all the way around.
Verified review

10/10 Exceptional

Great hotel! But with cigarette smell in our room

In general, the hotel was nice. The staff were attentive and the service was excellent. Good selection of local cuisine at breakfast which we enjoyed. Only issue was the periodic smell of cigarette smoke in our room even though our room was a non-smoking room. This could have come from either the aircon vents or the service stairwell which was directly opposite our room.
Verified review

10/10 Exceptional

This hotel was recommended to me. I got a good rate and the propery pitures looked good. From the moment i walked in it was obvious this was a quality hotel. Top quality service from start to finish. I was offer an upgrade for $50/night, i decided to take it since i was only staying 2 nights. I'm not sure but i believe my room was better, i used the executive lounge which i really enjoyed. The fitness centre i didn't use but i should've. I can't say enough about the staff. The hotel will even offer a take away breakfast if you asked.
Verified review

10/10 Exceptional

Friendly and helpfull staff. Nice and clean rooms. We will highly recommend this hotel.
Verified review

10/10 Exceptional

The best hotel in Surabaya,next i will come again
Verified review

8/10 Very good

Excellent in everything! Definitely will be back when I visit Surabaya again but hopefully this time to new updated bathroom and floors.
Verified review

10/10 Exceptional

Great location, nice staff, beautiful rooms
Verified review

10/10 Exceptional

Lovely stay and they have a kids club and a spa
Verified review

10/10 Exceptional

Best hotel
Verified review

10/10 Exceptional

breakfast is great and the staff are all friendly and helpful
Verified review

10/10 Exceptional

Great service by the hotel’s staff and friendly too. The hotel is located at a great location.
Verified review

10/10 Exceptional

A very good place to stay in Surabaya