The line was out the door for check in. Though we had pre-booked our stay, it took about 30-40 minutes for us to get checked in. When we got to our room, there were no bath towels. We went back and asked for some, and they said they would bring them. We called the office about two and a half hours later, as they still hadn’t brought them. The lady said she was cleaning the pool and would bring them afterward. She never did. When we got ready to go to bed, we realized that the second bed had no comforter. We went back to the office and no one was there, though the sign said that the check-in is monitored 24 hours a day.. We called and someone picked up and hung up. We called again and no one answered. So we had to sleep with just the sheet. We went back up again this morning to tell them we still had no towels or comforter. They gave us pool towels, as they were out of bath towels. They brought us the comforter an hour later. It was unwashed and had lipstick stains on it. We asked for a different one, which they said they would bring for our second night. Six hours later, we still haven’t received it. The shower curtain has mildew stains on it, and the pull thing to start the shower is broken, so only a small trickle comes out of the shower head. The security door on the side of the building is propped open 24/7 and will not shut. Room 303 really needs some attention. No continental breakfast or WiFi, as their website stated.