Residencia Polanco

Property class: 3
Hotel within easy reach of Paseo de la Reforma

Choose dates to view prices

When you stay at Residencia Polanco, you'll be within a 15-minute walk of Avenida Presidente Masaryk and Chapultepec Park. Guests can visit the fitness center for a workout, and freebies like breakfast, WiFi, and self parking are added perks. Also, Angel of Independence Monument and Paseo de la Reforma are just a 5-minute drive away. Fellow travelers say good things about the overall property condition. The property is just a short walk to public transportation: Polanco Station is 10 minutes away.

Reviews

6.4 out of 10
Good

Popular amenities

  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Gym
  • Bar

Room options

View all photos for Standard Room, 1 King Bed

Room

Standard Room, 1 King Bed

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferential Room

Room amenity

Preferential Room

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Preferential)

Room amenity

Deluxe Room (Preferential)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Newton 272, Col. Chapultepec Morales, Mexico City, MDF, 10200

What's nearby

  • Avenida Presidente Masaryk - 7 min walk - 0.6 km
  • Spanish Consulate General - 12 min walk - 1.0 km
  • Chapultepec Park - 15 min walk - 1.3 km
  • National Museum of Anthropology - 19 min walk - 1.6 km
  • Paseo de la Reforma - 5 min drive - 1.9 km

Getting around

  • Benito Juarez International Airport (MEX) - 34 min drive
  • Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.) - 57 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 59 min drive
  • Mexico City Buenavista Station - 7 min drive
  • Mexico City Fortuna Station - 7 min drive
  • Tlalnepantla de Baz Station - 15 min drive
  • Polanco Station - 10 min walk
  • San Joaquin Station - 19 min walk
  • Auditorio Station - 21 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪La Docena - ‬3 min walk
  • ‪Se Me Antoja - ‬4 min walk
  • ‪Monarch Haus - ‬4 min walk
  • ‪SiembraTortilleria/Comedor - ‬2 min walk
  • ‪Siembra Tortilleria - ‬1 min walk

About this property

Residencia Polanco

  • When you stay at Residencia Polanco, you'll be within a 15-minute walk of Avenida Presidente Masaryk and Chapultepec Park. Guests can visit the fitness center for a workout, and freebies like breakfast, WiFi, and self parking are added perks. Also, Angel of Independence Monument and Paseo de la Reforma are just a 5-minute drive away. Fellow travelers say good things about the overall property condition. The property is just a short walk to public transportation: Polanco Station is 10 minutes away.

At a glance

Hotel size

    • 23 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 7:00 AM; Check-in end time: 11:00 PM
    • Express check-in available
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 7:00 AM - 11:00 PM
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking

Transfers

    • Airport shuttle on request (available 24 hours)*

Offsite

    • Area shuttle*

Other information

    • Smoke-free property

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Reviews

Residencia Polanco Reviews

6.4

Good

7.0

Cleanliness

8.6

Location

7.2

Staff & service

6.0

Property conditions & facilities

Reviews

Verified review

2/10 Poor

This place NO LONGER EXISTS but they have NOT brought down any of their listings. Their phone numbers DON'T work and I nonetheless got charged for reserving at this non-existent hotel!
Verified review

6/10 Good

Francamente lo único que vale la pena es la ubicación. El precio por el servicio no de hospedaje es alto
Verified review

4/10 Fair

Es un hotel que podría ser muy hermoso pero esta muy descuidado sin mantenimiento, las toallas rotas y las sabanas viejas. El.precio ed caro por la zona porque esta en un excelente lugar pero creo que podrían invertirle un poco y estaría magnífico.
Verified review

8/10 Very good

Bueno

Estan viejas las instalaciones pero esta muy bien ubicado
Verified review

6/10 Good

This is a semi-apartment building - what they used to call a residential hotel. There is a nicely appointed living room, a kitchen with a microwave (needs a mini- fridge, which my room had last year), a good bedroom (with a very cranky TV), and a decent bathroom, which they have really tried to update. No AC in the summer, no heat in the winter . . . there’s a large fan for the former and an electric heater for the latter. Excellent location, fabulous service.
Verified review

6/10 Good

La ubicación es excelente, pero las habitaciones se ven viejas y descuidadas.
Verified review

2/10 Poor

El establecimiento es una porqueria insalubre y ademas no es lo mismo que lo que muestran en su publicidad, es pura mentira fue lo peor que hice el llegar a ese Motel por que no es hotel es una pocilga.
Verified review

6/10 Good

Mi experiencia en Residencia Polanco

Buena ubicación, pero el estado de mantenimiento está muy deteriorado.
Verified review

4/10 Fair

Las habitaciones están en condiciones muy lamentables de estado de conservación y equipamiento básico, es un hotel muy viejo que no ha recibido el mantenimiento adecuado.
Verified review

6/10 Good

Muy bien ubicado y buen precio pero ya estan las instalaciones muy viejas para una noche estuvo bien
Verified review

8/10 Very good

Propreté et tranquillité dans ce charmant hôtel, point négatif la connexion internet...coupure sans arrêt.
Verified review

6/10 Good

No me gusto descuidado, viejo, dejado, no hay atencion, muy limitado, no hay telefono, no olía bien
Verified review

6/10 Good

Muy buen trato, buenas y amigables personas, el lugar descuidado y viejo
Verified review

10/10 Exceptional

La persona de recepción, nada atento, resolviendo problemas personal en el celular
Verified review

8/10 Very good

Buena ubicación pero extremadamente viejo,el personal amable. No volvería
Verified review

8/10 Very good

buena ubicación para las actividades que realizo en la ciudad de Mexico, y los servicios son buenos, la atención del personal es excelente muy amables
Verified review

4/10 Fair

Mixed views

It's a mix of feeling toward this Hotel. I think that management don't care very much about this Hotel and the potential it has in the area. The front desk people are very nice. No A/C , Need to ask for an electric fan for the night, the bed sheet was never changed but was neatly fixed every day, (4 days). Don't get me wrong its a very beautiful hotel and the area is amazing. The owner needs to improve more the building....and place towels daily, and not to wait until your guest need one and have to ask for it. At least I have few good stories to tell.
Verified review

8/10 Very good

Muy buena ubicación en una zona segura y el personal muy amable y servicial
Verified review

4/10 Fair

NO cuentan con aire acondicionado, ni ventiladores. las chapas de la entrada de la habitacion se bloquean a cada rato, no hay botellas de agua en el cuarto, el sistema de cable de la tv. no funciona, el control no funcionaba me lo cambiaron y tampoco funcionaba. Solicite una factura y se negaron a otorgarmela, ocacionandome un gran problema
Verified review

2/10 Poor

Do not stay here!

This hotel is absolutely horrible. There's black mold in the bathrooms, multiple smoke alarms that were beeping non-stop because the batteries were dying, dirty sheets, windows that don't lock, and they only provide one towel. I have nothing a positive to say about this hotel.
Verified review

2/10 Poor

Lo único bueno que tiene es la ubicación, Expedia cobro carísima La Comisión. Salía más barato directamente en el hotel. Las habitaciones no corresponden a las fotos que Expedia muestra.
Verified review

4/10 Fair

Maintenence all around it poor bath, bathroom, Elevtrical instalation
Verified review

10/10 Exceptional

Spacious

The hotel was spacious and it had nice beds and rooms, it’s a little old but the price is alright.
Verified review

8/10 Very good

El hotel cuenta con estacionamiento, lo cual se agradece. El presonal es muy amable, el unico problema significativo es que no cuenta con aire acondicionado y/o calefaccion, lo cual representa una gran falla para los estandares de la zona urbano donde se localiza el hotel.
Verified review

4/10 Fair

Muy viejo. Todo, sucio. Las puertas no cierran. No tenía toallas.