In the heart of New Braunfels, SureStay Hotel by Best Western offers a warm welcome with continental breakfast and shopping on site. Unwind in the spa tub or soak up some sun by the outdoor pool. With free WiFi, laundry facilities, and helpful staff who have left a lasting impression on previous guests.
Reviews
7.27.2 out of 10
Good
Popular amenities
Free breakfast
Pet friendly
24/7 front desk
Laundry facilities
Main amenities (10)
Daily housekeeping
Outdoor pool
Hot tub
Business center
24-hour front desk
Air conditioning
Front-desk safe
Vending machine
Self-serve laundry
Free newspapers in the lobby
Feel at home (6)
Private bathroom
Premium TV channels
Daily housekeeping
Laundry facilities
Coffee/tea maker
Blackout drapes/curtains
The current price is $80
$80
$91 total
includes taxes & fees
Jul 27 - Jul 28
Room options
Available filters for rooms
Showing 6 of 6 rooms
View all photos for Standard Room, 2 Queen Beds, Non Smoking
Standard Room, 2 Queen Beds, Non Smoking
7.87.8 out of 10
Good
6 reviews
(6 reviews)
Highlights
Soundproofed
Air conditioning
Heating
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Sleeps 4
2 Queen Beds
View all photos for Standard Room, 1 King Bed, Non Smoking
Standard Room, 1 King Bed, Non Smoking
8.08.0 out of 10
Very good
15 reviews
(15 reviews)
Highlights
Soundproofed
Air conditioning
Heating
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
28 sq m
Sleeps 2
1 King Bed
View all photos for Standard Room, 1 King Bed, Smoking
Standard Room, 1 King Bed, Smoking
10.010.0 out of 10
Exceptional
1 review
(1 review)
Highlights
Soundproofed
Air conditioning
Heating
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Sleeps 2
1 King Bed
View all photos for Deluxe Studio Suite, 1 King Bed
Deluxe Studio Suite, 1 King Bed
Highlights
Separate sitting area
Soundproofed
Air conditioning
Heating
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
40 sq m
Sleeps 2
1 King Bed
View all photos for Standard Room, 2 Queen Beds, Smoking
Standard Room, 2 Queen Beds, Smoking
8.08.0 out of 10
Very good
1 review
(1 review)
Highlights
Soundproofed
Air conditioning
Heating
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Sleeps 4
2 Queen Beds
View all photos for Deluxe Studio Suite, 2 Queen Beds
Schlitterbahn New Braunfels Waterpark - 4 min drive - 4.2 km
Gruene Hall - 6 min drive - 7.2 km
Getting around
San Antonio International Airport (SAT) - 34 min drive
San Marcos Station - 17 min drive
Restaurants
McDonald's - 7 min walk
Jack in the Box - 2 min drive
Golden Corral - 6 min walk
Sonic Drive-In - 5 min walk
Taco Bell - 11 min walk
About this property
Hill Country Inn & Suites - New Braunfels / Gruene
At Hill Country Inn & Suites - New Braunfels / Gruene, you'll be just a 5-minute drive from Guadalupe River and Comal River. Guests can take a dip in the outdoor pool, and the hot tub makes for a relaxing end to the day. Also, Schlitterbahn New Braunfels Waterpark and Gruene Hall are within a short drive. Fellow travelers say great things about the helpful staff.
Languages
English, Spanish
At a glance
DONE
Hotel size
50 rooms
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21
Check-out time is 11 AM
Late check-out subject to availability
DONE
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets allowed (2 total)*
Service animals welcome
WIFI
Internet
Free WiFi in public areas
WiFi in rooms*
LOCAL_PARKING
Parking
Free onsite self parking
Free onsite RV/bus/truck parking
Wheelchair-accessible parking and van parking on site
WiFi is available in guestrooms for USD 0.1 per stay (rates may vary)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Pets
Service animals exempt from fees
Pet deposit: USD 200 per stay
Pets are allowed for an extra charge of USD 25 per pet, per day
Pool, spa, & gym (if applicable)
Pool access available from 10:00 AM to 10:00 PM
Policies
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Super 8 New Braunfels Tx Motel
Hill & Suites Braunfels Gruene
Super 8 by Wyndham New Braunfels TX
SureStay Hotel by Best Western New Braunfels
Hill Country Inn & Suites - New Braunfels / Gruene Hotel
Hill Country Inn & Suites - New Braunfels / Gruene New Braunfels
Frequently asked questions
Is there a pool at Hill Country Inn & Suites - New Braunfels / Gruene?
Yes, there's an outdoor pool. Guests have pool access from 10:00 AM to 10:00 PM.
Are pets allowed at Hill Country Inn & Suites - New Braunfels / Gruene?
Yes, pets are welcome, with a limit of 2 total. There's a charge of USD 25 per pet, per day, and there's also a deposit of USD 200 per stay. Service animals are exempt from fees.
Is parking offered on site at Hill Country Inn & Suites - New Braunfels / Gruene?
Yes, there's free self parking. Free RV/bus/truck parking is available.
What are the check-in and check-out times at Hill Country Inn & Suites - New Braunfels / Gruene?
Check-in start time: 3:00 PM; Check-in end time: 6:00 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Hill Country Inn & Suites - New Braunfels / Gruene and nearby?
Have fun with activities like rafting, sailing, and water skiing, and practice your swing at the nearby golf course. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool.
What's the area around Hill Country Inn & Suites - New Braunfels / Gruene like?
Hill Country Inn & Suites - New Braunfels / Gruene is a short 7-minute walk from Guadalupe River and 7 minutes' walk from Lake Dunlap.
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Hill Country Inn & Suites - New Braunfels / Gruene Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.4/10
Cleanliness
7.6/10
Staff & service
6.8/10
Amenities
7.0/10
Property conditions & facilities
7.2/10
Eco-friendliness
Popular mentions
Room
Service staff
Bed
Breakfast
Bathroom
Shower
Trip
Toilet
Weather
Towns
Reviews
6/10 Good
Jun 22, 2025
Clean hotel
Michael
Michael, 1-night trip
10/10 Exceptional
Jul 8, 2025
Most comfortable beds
The beds here were so comfortable that I am willing to find any sister properties with the same mattresses and stay at the sister properties in other cities.
Michael
Michael, 1-night trip
8/10 Very good
May 25, 2025
Was a good stay
Eduardo
Eduardo, 3-night trip
4/10 Fair
Jul 22, 2025
It was fine lotta road noise. My biggest complaint is I can’t get a receipt.
Ted
Ted, 4-night trip
6/10 Good
Jun 29, 2025
Just not what we expected for $140.
Long wait at check-in. Minimal free breakfast offerings.
Room was very clean and bed comfortable.
Robin
Robin, 1-night trip
2/10 Poor
Jul 15, 2025
Nasty
Dirty and pictures on hotels.com do not match property.
Miranda
Miranda, 1-night trip
10/10 Exceptional
Jul 5, 2025
From the time that I walked into the door to the time that I left that clerk, Jennifer was very helpful. She was very professional on guiding us where we can go for our anniversary dinner then she went her way to make sure that my room was an excellent condition. She was a very awesome person. I couldn’t have been more satisfied than I was that day. Thank you.
Johnny
Johnny, 2-night trip
2/10 Poor
Jul 19, 2025
The facility was not as expected from the fotos on t h e web site. The room reeked of tobacco. I called Hotels.com to cancel my reservation and refund my money. I did not stay. I was told I would get an email regarding the cancellation but have not yrt received that.
Norval A
Norval A, 1-night trip
6/10 Good
Jul 20, 2025
Okay but not recommended
Older hotel in decent shape. Bed was comfortable, but room was rather noisy between the traffic right outside and the loud air conditioning, which thankfully worked well.
There is free breakfast, but so bad that we didn't eat it the second morning.
Our room was not made up or replenished even though we removed the "do not disturb" sign by 10AM. Front desk staff was friendly, but not so much other staff members.
The hotel served our purposes, but we wouldn't stay there again.
Verified traveler
2-night trip
4/10 Fair
Jun 3, 2025
Great people, nice price, hold your nose.
Very nice people. Hotel is right next to I35 so you can hear trucks all night long. Carpet had lumps in it, bathtub had bugs in it, Floor had burns where a hot iron had been left. The room was clean and the staff was exceedingly nice and polite.
Verified traveler
1-night trip
8/10 Very good
Jun 8, 2025
Room smelled like cigarette smoke at first entrance, security lock was broken, TV wasn’t getting signal with cable. Beds were comfortable.
Julio
Julio, 2-night trip
10/10 Exceptional
Jun 9, 2025
Wow! Don't let the exterior fool you. This is a great little no-frills motel very centrally located in New Braunfels. The woman behind the counter was very friendly and helped me get checked in quickly and smoothly. She gave me some good recommendations for breakfast, and made my experience that much more enjoyable.
The room was clean and well appointed. The AC worked great, and the bathroom was very clean. The sheets were clean and crisp, and the bed was very comfortable.
I will definitely consider this location again the next time I am in town.
Stephen
Stephen, 1-night trip
2/10 Poor
Jun 23, 2025
Picuteres were deceiving and misleading. Explains the no refund policy. I wouldnt recommend ANYONE to stay here.
Angel
Angel, 4-night trip
2/10 Poor
Jul 22, 2025
Cockroaches!!!
This was the worst one ever! We only stayed one of the three nights I had booked due to cockroaches in the room. We killed 3 on the wall before we checked out and went to another hotel for the remainder of our stay. The person at the desk, Jennifer Coalston, was extremely rude and would not do anything but offer us another room. That is exactly what we needed was a larger room with more cockroaches! We asked for a refund due to the cockroach problem and Jennifer would not offer any information on when the manager would be in and basically was extremely RUDE!!!
Robyn
Robyn, 3-night trip
2/10 Poor
Jun 7, 2025
Never again.
There were drunk people making out and smoking weed in the pool, the shower didn’t work, there was no coffee in the room.
Verified traveler
1-night trip
2/10 Poor
Jun 9, 2025
The room was directly in front of the ice machine. The shower did not work the sink was disgusting bits came off the sides every time you ran wanter.
Miranda
Miranda, 1-night trip
6/10 Good
Jun 6, 2025
Not the most comfortable
Kristi
Kristi, 1-night trip
6/10 Good
May 30, 2025
Staff was pleasant, however there were ants in the room and nothing was done to resolve the concern. We were unable to move to another room, due to capacity. Not the worst place we have stayed, however will not be returning.
heather
heather, 1-night trip
10/10 Exceptional
Dec 23, 2024
Very friendly staff, quiet stay
Donna
Donna, 1-night trip
2/10 Poor
Jun 22, 2025
The key didn’t work, had to return to office, bugs in bathroom, light over sink worked on & off, sheets were rough, the chair by the bed was so dirty with black stuff streaked on it we didn’t sit in it and what really shocked me is they wanted a $20 deposit on the plastic key card that had to be redone, and seemed shocked when I hand delivered it back to the desk to make sure they got it returned instead of leaving in the room. I would not stay here again!
Tamra
Tamra, 1-night trip
8/10 Very good
Feb 20, 2025
Nice rooms and comfortable bed. Only complaint I have is there isn't a microwave in the rooms.
Garret
Garret, 2-night trip
4/10 Fair
Apr 22, 2025
Hotel was not clean, outside appearance very poor
Lyli
Lyli, 1-night trip
4/10 Fair
Jun 1, 2025
Did not match the online images/advertisement
The pictures on hotels.com did not match the description of the facilities.
Room temperature in the shower was not easily adjustable
Seems to be like false advertisement
Jay
Jay, 1-night trip
4/10 Fair
May 14, 2025
Fleas in room. Not a great breakfast. Disappointed