Na Balam Hotel

Property class: 3
Beach hotel with outdoor pool, near North Beach

Choose dates to view prices

When you stay at Na Balam Hotel, you'll be in a fantastic location, just a 5-minute walk from North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A beach bar, a terrace, and a garden are other highlights. Fellow travelers love the helpful staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Airport transfer
  • Free WiFi
  • Air conditioning
  • Bar

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Beach bar
  • Airport shuttle
  • Ferry terminal shuttle
  • Terrace
  • Garden
  • Front-desk safe

For families (6)

  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • In-room climate control (air conditioning)
  • Outdoor swimming pools
The current price is $178
$219 total
includes taxes & fees
Oct 6 - Oct 7

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Two Bedroom Suite

A bedroom with a wooden headboard, a bed with white and striped bedding, a nightstand, a wardrobe, and a television mounted on the wall.

Two Bedroom Suite

  • 104 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Poolside Suite

A spacious room with a wooden staircase, a bed, a desk, and a chair.

Poolside Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite with Pool View

Master Suite with Pool View | In-room safe, individually decorated, individually furnished

Master Suite with Pool View

  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Poolside Room

A hotel room with two beds, a TV, a ceiling fan, and a small wooden bench.

Poolside Room

8.6 out of 10
Excellent
(37 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Pool View

In-room safe, individually decorated, individually furnished

Room Standard with Pool View

  • Sleeps 4
  • 2 Double Beds

Similar properties

White sand
Hotel Posada Del Mar
Centro - Supmza 001
  • Pool
  • Spa
  • Free parking
  • Restaurant
8.0 out of 10, Very good, 1,000 reviews
The price is $86
$108 total
includes taxes & fees
Sep 19 - Sep 20
Hotel Posada Del Mar
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400

What's nearby

  • North Beach - 2 min walk - 0.2 km
  • Miguel Hidalgo - 5 min walk - 0.4 km
  • Isla Mujeres Cemetery - 6 min walk - 0.6 km
  • beach near Centro - 8 min walk - 0.7 km
  • Faro de Punta Norte - 8 min walk - 0.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 120 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Restaurants

  • ‪Stingray - ‬5 min walk
  • ‪Cañabar Beach Club - ‬1 min walk
  • ‪Lima Y Coco - ‬2 min walk
  • ‪Grill Garden - ‬3 min walk
  • ‪Las Hamacas - ‬2 min walk

About this property

Na Balam Hotel

  • When you stay at Na Balam Hotel, you'll be in a fantastic location, just a 5-minute walk from North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A beach bar, a terrace, and a garden are other highlights. Fellow travelers love the helpful staff.

At a glance

Hotel size

    • 21 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 11 PM
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 7 AM - 11 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas

Parking

    • No onsite parking

Transfers

    • Airport shuttle from 6:00 AM to 11:30 PM*
    • Ferry terminal shuttle*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar

Traveling with children

  • Children stay free (see details)

What to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Wedding services
  • Multilingual staff
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • 7 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Banquet hall

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Oceanvs - This beachfront wine bar specializes in Mediterranean cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 50 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 2.07 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip)
  • Ferry terminal shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the swimming pool without adult supervision

Policies

Extra-person charges may apply and vary depending on property policy.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard

Property Registration Number 003-007-001607/2025

Also known as

balam Hotel

Beach Hotel na balam Isla Mujeres

Beach na balam

Beach na balam Isla Mujeres

Hotel Na Balam Beach

Na Balam Beach Isla Mujeres

Na Balam Hotel Hotel

Na Balam Hotel Isla Mujeres

Na Balam Beach Hotel Villas

Na Balam Hotel Hotel Isla Mujeres

Frequently asked questions

Does Na Balam Hotel offer free cancellation for a full refund?

Yes, Na Balam Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Na Balam Hotel?

Yes, there's an outdoor pool.

Are pets allowed at Na Balam Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Na Balam Hotel?

Sorry, there's no onsite parking at Na Balam Hotel.

Is airport shuttle service offered by Na Balam Hotel?

Yes, an airport shuttle is available from 6:00 AM to 11:30 PM on request. The charge is USD 120 per vehicle roundtrip.

What are the check-in and check-out times at Na Balam Hotel?

Check-in start time: 3 PM; Check-in end time: 11 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Na Balam Hotel?

No, this hotel doesn't have a casino, but PlayCity Casino (8.6 mi) and Royal Yak Casino and Sports Book (9.4 mi) are both nearby.

What is there to do at Na Balam Hotel and nearby?

Have fun with nearby activities like cycling, boat tours, and fishing. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.

Are there restaurants at or near Na Balam Hotel?

Yes, Oceanvs offers beachfront dining and Mediterranean cuisine.

What's the area around Na Balam Hotel like?

Na Balam Hotel is a short 1-minute walk from North Beach and 2 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Na Balam Hotel Reviews

8.4

Very Good

8.6

Cleanliness

9.0

Location

8.4

Staff & service

8.0

Property conditions & facilities

Guest review summary

What guests liked

  • The property offers direct access to a beautiful and calm beach with excellent beach club facilities. (37 reviews)
  • The restaurant across the street offered a great breakfast and the beachside food options were solid. (7 reviews)
  • The pool area is breathtaking, shaded with lush vegetation and large trees, and offers a great view. (10 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.
Report

Popular mentions

Beach
Room
Service staff
Location
Breakfast
Islands
Food
Massage
Oasis
Family friendly

Reviews

Verified review

10/10 Exceptional

Great place for a couple of nights, staff was very friendly.
Verified review

10/10 Exceptional

Staff was great and rooms spacious
Verified review

10/10 Exceptional

Yes spotless, great scenery, good breakfast, nice beach and beach bed, good service, nice rooms, hot tub amazing
Verified review

10/10 Exceptional

Jhoana (front desk manager) was amazing!! She made sure our stay was perfect!! She is so sweet and welcoming!!! The beach beds and the breakfast that is included made our trip a A+++++!!!!
Verified review

8/10 Very good

Second time staying here. Is great location you get ok breakfast at sister property casa del jaguar which is right on beach. Beach club cool great shrimp tocos and guacamole. I just don't like the stone walkway of the property bumpy and if u fall it will be painful uneven have to watch ur every step. Rooms are nice simple beds are alittle lumpy uneaten but had a good sleep every night. Overall had a nice stay would go again.
Verified review

10/10 Exceptional

This has been our hotel of choice for the past 4 years and we will continue to use their services in the future. Very good service and great hospitality
Verified review

8/10 Very good

Central. Close to the beach. Good breakfast. Free sunbeds. Good beds.
Verified review

10/10 Exceptional

No beach view.
Verified review

10/10 Exceptional

Great location, beach club was super nice. Free breakfast!
Verified review

8/10 Very good

Proximity to the beautiful beach and town. Staff was very friendly and helpful.
Verified review

10/10 Exceptional

Great hotel the actual property is beautiful has beach access a nice deep shaded pool good breakfast and super cold ac in the rooms
Verified review

10/10 Exceptional

Rooms are spacious, simple and clean. Rooms could use blackout curtains, it’s kinda inconveniente how light it’s in the night. The location is quiet and safe. Breajafaat has limited options (about 5 egg options or pancake
Verified review

10/10 Exceptional

Great little hotel

Great little hotel. A few steps from the beach. Included breakfast was a limited menu but adequate. Staff were friendly & helpful. Very enjoyable stay.
Verified review

10/10 Exceptional

Peaceful and relaxing stay. Nothing was too far away from it and right near the beach.
Verified review

10/10 Exceptional

The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.
Verified review

10/10 Exceptional

The staff was very friendly and accommodating. I would recommend the property, we will visit again.
Verified review

4/10 Fair

Close to beach
Verified review

8/10 Very good

Nice pool & jacuzzi! Property was a bit more quiet than others in the area.
Verified review

10/10 Exceptional

Very lovely , walkable to anywhere. Steps to the best beach! Great breakfast, everything was beautiful. Enjoyed the place ! Would recommend & stay there again.
Verified review

10/10 Exceptional

Relaxing atmosphere. Very clean place.
Verified review

10/10 Exceptional

Bathroom faucet should be changed/updated. Aside from that, perfect in every way. Clean, friendly staff, and the absolute best location
Verified review

10/10 Exceptional

We had a fun, relaxing time. Easy access to beach. Pool was great. Relaxing
Verified review

10/10 Exceptional

Great little hotel, beach bed access is understated on here. Staff was all incredibly kind, went above and beyond. Noise, like others said, is really the only issue I can think of, however it is thatched roofs, so it is to be expected. Would definitely stay again!
Verified review

10/10 Exceptional

The Na Balam was Awesome!!!! My Wife and I had such a relaxing time. The staff was laid back and offered information and supported our overall stay.
Verified review

8/10 Very good

Charming real mexi-feel property, excellent proximity to beach, Super clean, friendly staff. Late check in poorly handled otherwise great