Hilton Garden Inn Overland Park

The staff was amazing and the breakfast was great. The rooms are a little outdated and the gym is 80’s but the pool and lobby have been updated well.

They offer room service but when i called it was a voice message stating to leave your name and room # and they would call you back. After 1 hour i left the hotel and found a local restaurant. I received a message later that night from the hotel restaurant - 3 hours later. The maid service was not good never refilled coffee pods. Never staying there again

Pleasant stay

I was surprised the hotel was a bit run down. Not up to Hilton expectations!

We were on the second floor and immediately upon getting off the elevator we were hit with an over powering smell. The entire floor and our room smelled like chemicals and very musty, like a nasty old mop, and the carpet in the hall had stains all over it. They said our reservations were made using an American Express (they even gave us the last four numbers on the card) but we don't even have an American Express. They asked for our credit card and ID to verify who we were and they charged our card for the room, essentially charging us twice since we already paid through Hotels.com (the charge is still pending even though we were assured by three different people that it would be removed). There was an event going on directly under our room they failed to tell us about. When I called to complain that maybe a neighbor was playing their music too loud I was told it was an event and they didn't know when it would be over (this was around 10PM Friday night). The music and screams were so loud we could hear them and feel the vibrations of the music in the floor. They also tried to charge us for the breakfasts we prepaid for as well. They at least got that corrected. Also the shower didn't drain and the toilet didn't flush well either. Overall it wasn't terrible but it wasn't great either. I expected it to be little better for what we paid but since we were only using it for a place to shower and sleep I guess it was adequate.