Holiday Inn Express Hotel & Suites Portland-NW Downtown

Super helpful staff. Good central location. Nice dining area. It was nicely decorated for Christmas. There was a cocoa station with marshmallows and candy canes. That's a nice touch. I found the bed to be too firm, but my partner didn't. We both agreed that the pillows were of good quality. This might be our new go-to hotel when we travel to Portland.

Normally, we love staying anywhere within this chain. We have across the country. Without fail, the service itself feels very cohesive. Wonderfully kind staff, very clean conditions, and so on. However, this Portland location was not so great. My wife and I went out for a romantic time away. Upon arriving at this location, the staff was very unfriendly seeming. They were not warm, to the point they seemed almost weirded out by our presence. I felt unsure about staying there from that moment on. The person who checked us in was not conversational, very short with us, and took a phone call while helping us. Thus, we stood there waiting for quite a few minutes. Our room had a wrecked chair in really bad shape. You could easily pick up another one from a thrift store in considerably better condition for under $10. The shower was very difficult to operate. There was no creamer or sugar for the coffee provided in our room. Their elevator was questionably slow. If you need somewhere to sleep and get out of, this is certainly in an excellent location. Perhaps their staff was overloaded. But for being a part of this chain, I’d just as soon have booked a cheap motel.

Rooms we not updated and pretty small.

I like it a lot and I recommend the hotel. The surrounding place is meh...

Very clean and comfortable. Friendly staff. Would definitely stay again!